Service Representative Customer
Resume:
469-***-**** ***********@*****.*** WWW: Bold Profile
MONTEJE ALLADIN
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
PROFESSIONAL
SUMMARY
SKILLS ● Call center experience
● Microsoft Excel
● Complaint resolution
Customer satisfaction
measurement
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● Scheduling
● Follow-up skills
● Documentation
● Building rapport
● Sales expertise
● Store maintenance
● Sales closing
● Escalation management
CUSTOMER SERVICE REPRESENTATIVE 10/2022 to Current Genpact, Dallas, TX
CUSTOMER SERVICE REPRESENTATIVE 01/2021 to 06/2022 Nelson Tax Accounting
MATERIAL HANDLER 10/2012 to 04/2013
FedEx
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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● Responded to customer requests for products, services, and company information. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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CUSTOMER SERVICE REPRESENTATIVE 03/2018 to 12/2021 XPO Logistics
SALES ASSOCIATE 05/2018 to 09/2020
ACE Cash Express Inc.
RECEPTIONIST 03/2017 to 08/2020
Turtle Creek Wellness & Chiropractic, Dallas, TX
OFFICE CLERK 02/2016 to 03/2017
Dallas County Housing, Dallas, TX
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Maintained safety standards throughout all aspects of logistics operations, minimizing risks associated with handling hazardous materials or working in high-risk environments.
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Led continuous improvement initiatives within the logistics department, driving process enhancements that positively impacted the bottom line.
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Contributed to company growth by identifying opportunities for expanding distribution network into new geographies.
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Developed strong relationships with key suppliers, enabling favorable pricing and delivery terms.
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Managed warehouse operations, ensuring accurate inventory levels and efficient space utilization.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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● Built relationships with customers to encourage repeat business. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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● Originated loans
● Secured loan payments
● Sold our debit card products we offered
● Switched customers to our direct deposit instead of their employers Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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● Confirmed appointments, communicated with clients, and updated client records.
● Answered phone promptly and directed incoming calls to correct offices.
● Kept reception area clean and neat to give visitors positive first impression.
● Provided clerical support to company employees by copying, faxing, and filing documents.
● Responded to inquiries from callers seeking information.
● Greeted incoming visitors and customers professionally and provided friendly, SALES ASSOCIATE 06/2016 to 02/2017
JC Penny Co
DRIVER HELPER COORDINATOR 08/2015 to 05/2016
UPS
knowledgeable assistance.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
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Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
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● Restocked shelves and organized displays in alignment with merchandising standards. Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
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● Maintained organized store environment to foster pleasant shopping experiences. Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
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● Cleaned, closed, and secured store at end of shift.
● Greeted customers, identified needs and provided product advice. Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
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● Exhibited good attendance, work habits, and willingness to learn job functions.
● Prevented damage to packages and products by correctly securing loads. Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
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Dallas Can Academy, Dallas, TX
08/2012
EDUCATION
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