Customer Service

HALIMA N. TURNER

**** ********* *****

Gaithersburg, MD 20877

Phone: 240-***-****

*************@*****.***

Objective

Employment History

Driver

**/**/**** – Present Lyft 2011 Crystal Dr #101b,

Arlington, VA 22202

I drive customers to their destinations.

I greet customers and verify their identity.

I drive car pools.

I use a global positioning system (GPS) or read a map to locate the directions to their destination.

I answer incoming calls from clients to report their exact location for pickup.

I text message clients information about my exact location.

I email clients about their lost items that I found in my vehicle than drive their property back to them.

I pay for maintenance and oil filter changes on my vehicle.

I drive 12,000 miles to the pickup location, and use it as a tax deduction.

I loaded and unload baggage in the trunk of my white Chrysler PT Cruiser 2010.

I maintain cleanliness of my four door passenger vehicle.

I use Waze.com that report delays and accidents.

Shopper

08/26/2019 – 11/25/2022 Whole Foods Market 316 Kentlands Blvd.

Gaithersburg, MD 20878

I pick groceries for customers.

I stage bags in delivery and pick up station.

I replenish supplies.

I complete cleaning duties in the Amazon section.

Shopper

08/26/2019 – 10/2021 Amazon 5617 Industrial Drive,

Springfield,VA 22151

I pick groceries for customers

I stow receiving merchandise.

I stage bags in delivery preparation station.

Driver

12/22/2018 – 02/2020 Deliv www.deliv.com

I picked up packages from businesses and drove packages to customers drop off locations.

Driver

05/16/2016 – 08/01/2017 Uber 7766 Marlboro Pike

Forestville, Maryland 20747

I drove customers to their destinations.

I greeted customers and verified their identity.

I drove car pools.

I used a global positioning system (GPS) or read a map to locate the directions to their destination.

I answered incoming calls from clients to report their exact location for pickup.

I text messaged clients information about my exact location.

I emailed clients about their lost items that I found in my vehicle than drove their property back to them.

I paid for maintenance and oil filter changes on my vehicle.

I drove 12,000 miles to the pickup location, and used it as a tax deduction.

I loaded and unloaded baggage in the trunk of my gray Hyundai Accent 2009.

I maintained cleanliness of my four door passenger vehicle.

I used Waze.com that reported delays and accidents.

Driver

11/03/2014 - 6/26/2015 First Transit 8210 Beechcraft Avenue

Gaithersburg, Maryland 20879

I drove a wheelchair van for disabled customers.

I greeted customers and assisted them to their destination at an appointment time.

I used a global positioning system (GPS) or read a map to locate the directions to their destination.

I greeted the customers at their door, and dropped them off at their door. I was responsible for door to door service for every customer than delivered them to their next personal care assistant.

I filled out a manifest that documented the pick-up, and requested signatures from every passenger.

I passed an injury prevention class. I practiced safety rules that required the wheelchair passengers to have been secured in the vehicle with seatbelts.

I inspected vehicles, and check gas, oil, and water levels prior to departure.

I parked vehicles at loading areas so that passengers can board.

I reported delays or accidents.

I advised passengers to be seated and orderly while on vehicles.

I regulated heating, lighting, and ventilating systems for passenger comfort.

I loaded and unloaded baggage in baggage compartments.

I drove vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.

I assisted passengers, such as elderly or disabled individuals, on and off bus, ensured they were seated properly, helped carry baggage, and answered questions about schedules or routes.

I handled passenger emergencies or disruptions.

I recorded information, such as cash receipts and ticket fares, and maintained log book.

I collected cash fares from passengers.

I maintained cleanliness of bus or wheelchair accessible van.

Volunteer

06/2008 – Current

Housing Opportunity Commission

8343 Fairhaven Drive Gaithersburg, MD 20877

•I helped the kids at the Jean A. Smith Family Resource Center homework club.

•I chaperoned the children at the Sandy Point Beach.

•I chaperoned the Washington Square kids at the Laurel Roller Skating Rink.

•I chaperoned the kids at Cunningham Falls Park.

•I chaperoned the kids at the Wrangling Brothers Circus.

•I have experience with child development, and sow the seed.

Customer Service Associate

10/2008 - 12/2008

Toys R Us

600 North Frederick Ave. Gaithersburg, MD 20877

•I was a cashier that processed payment transactions.

•I itemized and total customer merchandise selection at checkout counter with a cash register, and accepted cash or charge card for purchases.

•I packed customers' purchases in bags or cartons.

•I greeted customers by informing them of the sale.

•I collected deposits or payments and arranged for billing.

•I resolved customers' service or billing complaints by performance activities such as exchanged merchandise, refunded money, or adjusted bills.

•I checked to ensure that appropriate changes were made that resolved customers' problems.

•I completed credit cards contract forms, prepared change of address records, or issued service discontinuance orders, and used computers.

•I helped customers reach a point of sale of new or additional services or products.

•I answered customers' questions about merchandise, and I advised customers on merchandise selection.

•I reviewed insurance policy terms that determined whether a particular loss was covered by insurance such as Cadillac power wheels.

•I transported packages to customers' vehicles.

Freight

11/2007 - 04/2008

Kohls

9871 Washingtonian Blvd.

Gaithersburg, MD 20878

•I unloaded the truck and discarded cardboard boxes.

•I stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

•I received, opened, unpacked and issued sales floor merchandise.

•I cleaned display cases, shelves, and aisles.

•I compared merchandise invoices to items actually received to ensure that shipments were correct.

•I took inventory or examine merchandise to identify items to be reordered or replenished.

• I stamped, attached, or changed price tags on merchandise by referring to price list.

•I designed, set up advertising signs and displays of merchandise on shelves, counters, or tables that attracted customers and promote sales.

Receptionist

04/2007 - 07/2007

Riverstone Residential Group

11225 Oak Leaf Dr.

Silver Spring, MD 20901

•I greeted and directed residents to the waiting area until their appointment.

•I received and placed telephone calls.

•I scheduled and made appointments for residents with the property manager.

•I made photocopies of correspondence, documents, and other printed matter.

•Answered ten line switchboard and checked recorder by distributing messages

•Moved office location by packing and unpacking files

•Organized files to the national standard format

•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

•Answer telephones, direct calls, and take messages.

•Compile, copy, sort, and file records of office activities, business transactions, and other activities.

•Complete and mail bills, contracts, policies, invoices, or checks.

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Compute, record, and proofread data and other information, such as records or reports.

•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

•Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

•Wrote rental receipts for residents

•Complete and mail bills, contracts, policies, invoices, or checks.

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Compute, record, and proofread data and other information, such as records or reports.

•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

•Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

•Review files, records, and other documents to obtain information to respond to requests.

•Deliver messages and run errands.

•Inventory and order materials, supplies, and services.

•Complete work schedules, manage calendars, and arrange appointments.

•Process and prepare documents, such as business or government forms and expense reports.

•Monitor and direct the work of lower-level clerks.

•Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

•Count, weight, measure, or organize materials.

•Train other staff members to perform work activities, such as using computer applications.

•Prepare meeting agendas, attend meetings, and record and transcribe minutes.

•Troubleshoot problems involving office equipment, such as computer hardware and software.

Customer Service

05/2006 - 03/2007

The Great Indoors

16331 Shady Grove Rd. Gaithersburg, MD 20877

•I greeted customers and helped bring their purchase to a point of sale.

•I established customers for life with Sears and Roebuck

•I wrapped gifts with wrapping paper and tied decorative bows on top of the boxes.

•I was a cashier that processed payment transactions.

•I itemized and total customer merchandise selection at checkout counter with a cash register, and accepted cash or charge card for purchases.

•I packed customers' purchases in bags or cartons.

•I greeted customers by informing them of the sale.

•I collected deposits or payments and arranged for billing.

•I resolved customers' service or billing complaints by performance activities such as exchanged merchandise, refunded money, or adjusted bills.

•I checked to ensure that appropriate changes were made that resolved customers' problems.

•I completed credit cards contract forms, prepared change of address records, or issued service discontinuance orders, and used computers.

•I helped customers reach a point of sale of new or additional services or products.

•I answered customers' questions about merchandise, and I advised customers on merchandise selection.

•I reviewed insurance policy terms that determined whether a particular loss was covered by insurance such as Cadillac power wheels.

•I transported packages to customers' vehicles.

•I answered telephones to assist customers.

File Clerk

01/2006 - 06/2006

Housing Opportunity Commission

231 East Deer Park Dr. Gaithersburg, MD 20877

•I modified and improved the file system for the maintenance orders.

•I implemented new filing systems.

•I gathered materials then filed from departments or employees.

•I sorted or classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

•I created labels for the new files.

•Filed the year 1999 and older files into storage receptacle boxes for the storage room according to classification and identification information.

•Read incoming materials to determine how and where they should be classified or filed.

•Assigned and record or stamp identification numbers or codes to index materials for filing.

•Performed periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.

•Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

•Entered document identification codes into systems in order to determine locations of documents to be retrieved.

Debt Collector

03/2002 - 11/2002

Arrow Financial Services

444 N. Frederick Ave. Gaithersburg, MD 20877

•I dunned debtors assertively to arrange payments on their past due bills.

•I set up payment plans for debtors.

•I typed notes on all accountants that came through the dialer.

•I worked as a team player to make the purchase team.

Customer Service Associate

01/2002 - 02/2002

Godiva Chocolatier

7101 Democracy Blvd

Bethesda, MD 20817

•I greeted customers and helped bring their purchase to a point of sale.

•I established customers for life with Sears and Roebuck

•I wrapped gifts with wrapping paper and tied decorative bows on top of the boxes.

•I was a cashier that processed payment transactions.

•I itemized and total customer merchandise selection at checkout counter with a cash register, and accepted cash or charge card for purchases.

•I packed customers' purchases in bags or cartons.

•I greeted customers by informing them of the sale.

•I collected deposits or payments and arranged for billing.

•I resolved customers' service or billing complaints by performance activities such as exchanged merchandise, refunded money, or adjusted bills.

•I checked to ensure that appropriate changes were made that resolved customers' problems.

•I wrapped Valentine's Day chocolate gift sets.

•I cleaned the store for closing.

•I closed the register by counting the money then reported the amount to the manager to put into the safe.

Receptionist

08/2000 - 06/2001

National Institute of Health

6011 Executive Blvd.

Rockville, MD 20892

•I answered telephones, direct calls, and take messages.

•I modified and improved the file system for the property management amendments.

•I implemented new filing systems.

•I gathered materials then filed from departments or employees.

•I stapled papers and sorted them to be classified in a filing system.

•I compiled copy, sort, and file records of office activities, business transactions, and other activities.

•Completed and mail bills, contracts, policies, invoices, or checks.

•Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

•I typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters.

•Troubleshoot problems involving office equipment, such as computer hardware and software.

•Delivered messages and run errands.

Receptionist

06/2000 - 08/2000

National Institute of Health

6011 Executive Blvd.

Rockville, MD 20892

•Reviewed files, records, and other documents to obtain information to respond to requests.

•Processed and prepare documents, such as business or government forms and expense reports.

•I created labels for medical documents in three inch binders.

•Operated switchboard to answer and direct office calls.

•Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Montgomery College

Unknown Level

Gaithersburg High School

High School Diploma

Honors & Activities

I am a positive associate that has customer service skills from work experience. I am available to work flexible shifts. I am reliable and capable working an entry level position. I can operate information systems management that includes Microsoft Word, Microsoft Excel, Microsoft Outlook, and PowerPoint.

Contact this candidate