Customer Service Driver's License

JH Jonathan Harrell

Augusta, GA ***** +1-219-***-**** ********@******.***

Bold Profile

PROFESSIONAL

SUMMARY

Proven professional with a track record of excellence in transportation and logistics, honed at C & B Moving. Skilled in GPS route planning and customer service, consistently delivering goods on time and maintaining a clean driving record. Demonstrated ability to improve team efficiency and customer satisfaction, with a knack for adapting to changing circumstances and resolving issues swiftly.

SKILLS • Time management

• Valid Driver's license

• Customer service

• Clean driving record

• City and non-city driving

• Flexible schedule

• GPS and route planning

• Loading and unloading

• Vehicle inspection

• Driving in adverse conditions

• Transportation

• Heavy lifting

• DOT compliance

• Route determination

• Shipping and packaging

• Map reading

• Delivery pickup

• Load monitoring

• Multitasking Abilities

WORK HISTORY DRIVER 06/2016 to CURRENT

C & B Moving Augusta Georgia

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

•

Achieved safe driving records by consistently following traffic rules and regulations.

•

Delivered goods and products to customer on time and in excellent condition.

•

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

•

Maintained professional and friendly demeanor during deliveries to uphold company reputation.

•

Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

•

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

•

Communicated with customers to provide delivery updates and confirm delivery locations.

•

Provided exceptional customer service, addressing concerns and resolving issues promptly.

•

Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

•

ASSISTANT MOVE COORDINATOR 01/2024 to 11/2024

Apple Moving Company Augusta, GA

Saved time on large-scale moves by developing effective strategies tailored to each client''s specific needs and timelines.

•

Ensured proper handling of fragile items using best practices for packing techniques, leading to reduced damage claims from customers.

•

Improved team efficiency by creating and implementing detailed move schedules and checklists.

•

Participated in regular performance evaluations to maintain continuous improvement efforts within the organization.

•

Reduced customer complaints by providing timely communication and addressing concerns proactively.

•

Strengthened customer loyalty by consistently exceeding expectations and providing personalized solutions during the moving process.

•

Played a key role in increasing positive online reviews by consistently delivering exceptional customer service experiences.

•

Managed inventory control processes, accurately tracking items throughout each stage of the move for accountability purposes.

•

Supported the training of new hires, sharing expertise to ensure consistent service quality across the team.

•

Demonstrated flexibility in adapting to last-minute changes, ensuring client satisfaction under challenging circumstances.

•

Followed detailed directions from management to complete daily paperwork and computer data entry.

•

• Increased customer service success rates by quickly resolving issues. CARPENTER APPRENTICE 07/2023 to 01/2024

Affinity Vantem Building

Kept job site cleaned up properly and all debris disposed of in respective containers.

•

Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.

•

Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.

•

Followed established job site safety regulations and maintained safe and clean work area.

•

Prepared materials accurately using hand and power tools to make precise cuts.

•

• Assisted with movement of materials and equipment to job sites. Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.

•

Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.

•

Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.

•

Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.

•

• Cut materials according to specifications in preparation for installation. Worked with master carpenters to install decks for both residential and commercial customers.

•

Learned advanced carpentry techniques through hands-on experience and mentorship.

•

• Mastered use of power tools and machinery to expedite project workflows. Contributed to team morale by offering help and support to fellow apprentices.

•

• Installed insulation, trim and other finishing touches.

• Operated forklifts and other heavy equipment.

• Managed inventory of tools, supplies and equipment.

• Assembled and installed furniture and cabinetry. EDUCATION General Studies 08/2016

Technical College School of Georgia, Atlanta, GA

Contact this candidate