Service Department Customer
Resume:
Baldwin MD *****
************@*****.***
Derek Lenahan
OBJECTIVE
To share my decades’ worth of knowledge, skills and experience with other mechanics to improve the service department. To learn new skills and technologies to assist with more complex repairs. To use my customer service skills to interact with and educate customers and the public.
SKILLS & ABILITIES
40 years’ experience in bicycle mechanics, service department management, bike shop ownership, etc. All levels of bike maintenance and repair from flat fixes to designing custom suspension shim stacks. More than a decade of residential/commercial construction experience, specializing in tile and drywall but worked from excavation to final finish. Have rebuilt from the frame up several cars, trucks and motorcycles.
EXPERIENCE
TREK BICYCLE, TOWSON, MECHANIC
June 2024 – Nov 2024
Responsible for daily repairs and assemblies
COMMUNITY CYCLES, HEAD MECHANIC
May 2023 – Mar 2024
Mechanic and fixer of all things mechanical.
Taught mechanic classes.
Managed quality control for both staff mechanics and volunteers.
FULLCYCLE, MECHANIC
Aug 2022 – Jan 2023
Responsible for daily repairs and assemblies
LOUISVILLE CYCLERY, MECHANIC
June 2018 – April 2022
Performed tool and product evaluation
Trained new mechanics and trained mechanics on new procedures and technologies.
Multiple e-bike technologies repaired and supported.
Responsible for daily repairs and assemblies
Responsible for small parts and supplies ordering.
TREADS BICYCLE OUTFITTERS, SERVICE MANAGER
March 2017 – June 2018
Responsible for all aspects of the service department.
Scheduled repairs for all mechanics.
Performed QA evaluations on all repairs and bike builds.
Ordered and tracked repair and warranty parts along with shop supplies.
Solved any customer facing issues.
Opened and closed 4-5 registers.
EFFY’S CYCLERY, MECHANIC/SERVICE MANAGER
September 2016– March 2017
Responsible for all aspects of the service department starting with layout from original shop build.
Helped owner with tool selection for start-up shop.
REI, MASTER TECHNICIAN
Feb 2015– June 2016
Responsible for repairs and assemblies of bikes.
Maintained and operated vertical bicycle storage systems throughout store.
Certified binding technician
Tuned skis and snowboards, including base and edge repairs.
BARNETT BICYCLE INSTITUTE, BICYCLE MECHANIC INSTRUCTOR
October 2009 – September 2014
Instructed students of all ages and backgrounds on the fundamentals and advanced processes in building, repairing, overhauling and maintaining bicycles
Scheduled lecture and lab times and assigned to team of instructors
Created curriculum and lab procedures
Performed tool and product evaluation
Completed various projects around the school as needed
Answered tech calls and interacted with factory representatives
Proofread instruction manual for technical accuracy
Previously worked at BBI from 1992 - 1998
BICYCLE VILLAGE, SERVICE MANAGER
August 2008 – October 2009
Improved service sales 1800% February over previous February
Managed 8 stand service department with 8 – 12 mechanics
Opened / closed retail store and POS system
Scheduled and prioritized repairs
Ordered and tracked repair and warranty parts
Started weekly clinic to maintain and upgrade mechanics’ skill levels
Oversaw quality control of repairs as they were completed
BICYCLE HAVEN, OWNER / SERVICE MANAGER
July 2000 – February 2008
Managed day to day cash flow and payroll
Managed seasonal staff of mechanics and retail staff
Ordered and tracked repair and warranty parts
Oversaw quality control of repairs as they were completed
US NATIONAL MOUNTAIN BIKE TEAM MECHANIC
1994-1996
Suspension and disc brake specialist
General Team support
Selected equipment needed for events
Packed, transported and secured all Team equipment at multiple sites
Performed on site repairs during event
Tuned bikes to individual riders’ performance goals and specifications
Custom modified equipment
Assembled and tested prototype bicycles
EDUCATION
NEW JERSEY INSTITUTE OF TECHNOLOGY, MECHANICAL ENGINEERING
Studied, but did not complete, coursework in Mechanical Engineering
BARNETT BICYCLE INSTITUTE, MASTER MECHANIC 3.0
Completed all coursework to achieve all-time highest score on BSE Master Mechanic certification
RACETECH MOTORCYCLE SUSPENSION SEMINAR
Studied and certified in suspension concepts, theory, overhaul and tuning
SRAM TECHNICAL UNIVERSITY
SHIMANO S-TEC
REFERENCES
REFERENCE LIST AVAILABLE UPON REQUEST
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