Service Representative Customer
Resume:
Andres Contreras
Sahuarita, AZ *****
******.************@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Citibank (Citi) - Tucson, AZ
December 2023 to Present
Answering customer inquiries on their credit card accounts, filing disputes on behalf of customers, advising customers on keeping their accounts secured, verifying customer's identity when conducting business, updating contact information and redirecting customer to proper department they require to facilitate their needs
GUEST SERVICE REPRESENTATIVE
Vagabond Inn Executive
June 2016 to February 2024
Night Auditor, Settling Batch Accounts and Pending Accounts, Closing the Day, Answering Telephone Calls, Setting the Breakfast Setup and Opening the Breakfast Buffet. Folding Towels and Pillow Cases and Answering and Solving Guest Complaints.
GUEST SERVICE REPRESENTATIVE
HOLIDAY INN EXPRESS
2014 to 2016
Making Guest Reservations, Night Auditor, Settling Batch Accounts and Pending Accounts, Closing the Day, Answering Telephone Calls, Setting the Breakfast Setup and Opening the Breakfast Buffet. Folding Towels and Pillow Cases and Answering and Solving Guest Complaints. TRANSPORTATION COMMUNICATIONS ASSISTANT
TCU/IAM UNION
2013 to 2013
2013
• Creating Templates, Filing Paperwork, Accounting Math, Troubleshooting Computer Errors, Creating Excel Worksheets
OFFICE ASSISTANT
FRED G ACOSTA JOB CORPS CENTER
2012 to 2013
Creating Templates, Filing Paperwork, Accounting Math, Troubleshooting Computer Errors, Creating Excel Worksheets, Mail Processing, Sorting Files, Completing Invoices, and Making Budgets, Making sure work orders are marked as pending or complete.
Education
TRANSPORTATION COMMUNICATIONS ASSISTANT
HUBERT H HUMPHREY JOB CORPS CENTER - Saint Paul, MN 2013
FRED G ACOSTA JOB CORPS CENTER - Tucson, AZ
2013
SAHUARITA HIGH SCHOOL - Sahuarita, AZ
2012
Skills
• EXCEL (2 years)
• POWERPOINT
• WORD
• BILINGUAL
• PUNCTUAL
• Software Troubleshooting
• Guest Services
• Active Directory
• Troubleshooting
• Computer Networking
• Help Desk
• Network Support
• LAN
• Technical Support
• Microsoft Windows
• Operating Systems
• Remote Access Software
• Desktop Support
• Microsoft Windows Server
• Computer Hardware
• Guest Relations Experience
• System Administration
• Android
• VPN
• VMWare
• WAN
• Spanish
• Microsoft Outlook
• Customer support
• Communication skills
• Microsoft Excel
• Microsoft Office
• Hotel management
• Night audit
• Hospitality management
• Customer service
• Phone etiquette
• Multilingual
• Driving
• Technical support
• Software troubleshooting
• Remote access software
• Cash handling
• Guest services
• Android
• Google Docs
• Sales
• Mobile devices
• Customer service
• Banking
• Windows
• Cash register
• Accounting
• Computer networking
• Customer relationship management
• Automotive repair
• Mechanical knowledge
• Automotive service
• Bilingual
• Spanish
• English
• Computer skills
• Communication skills
• Microsoft Office
• LAN
• Operating systems
• Network support
• Desktop support
• Computer hardware
• Microsoft Windows Server
• Basic math
• Outdoor work
• Guest relations
• Hotel experience
• Help desk
• Front desk
• Filing
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
Driver's License
Insurance Producer License
Property & Casualty License
September 2022 to October 2025
NPN: 20466174
Non-CDL Class C
Assessments
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
April 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
January 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Front desk agent (hotel) — Proficient
March 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bookkeeping — Completed
June 2022
Calculating and determining the accuracy of financial data Full results: Completed
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Automotive maintenance — Proficient
February 2024
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Mechanical knowledge — Proficient
February 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
• Bilingual
• Microsoft Certified Word, Excel, PowerPoint, Access
• IC3 Certified (Internet Core Competency)
• OSHA-10 Certified
• Multi-task
• Troubleshoot (Guest Complaints, Computer Software or Hardware)
• Punctual
• Dependable/Reliable
• Honest/Respectful
• Computer Knowledgeable
• Quick Learner
• Knowledgeable in PMS Programs (Opera, OneTech, Skytouch, Protobase, Shift 4)
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