Customer Service Medical Assistant

Davis Dwana

**********.***@*****.*** Work from Home/Remote,, US +1-615-***-****

PROFESSIONAL SUMMARY

Team player, Microsoft, Eclincic Speak English. I have over 15 years in Customer Service skills, 20 years of Medical Skills.

WORK HISTORY

Customer Service Specialist at QTC

October 2021 - Present (3 Years)

Customer Service Specialist at QTC Medical Services October 2021 - April 2024 (2 Years)

Medical Assistant at Centennial Medical Center

August 2017 - October 2021 (4 Years)

Medical Assistant at Cenntennial Medical Center

August 2017 - October 2021 (4 Years)

Sleep Study Medical Assistant at Lung and Sleep Center August 2011 - March 2017 (6 Years)

Scheduler at Centennial Medical

May 2009 - August 2011 (2 Years)

Distribute production schedules or work orders to departments.Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections.

Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections. Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.

Record production data, including volume produced, consumption of raw materials, or quality control measures.

Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts.

Confer with department supervisors or other personnel to assess progress and discuss needed changes.

Maintain files, such as maintenance records, bills of lading, or cost reports. Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders. Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed. Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.

Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. Medical Assistant at Hendersonville Lung an Sleep

February 2006 - February 2009 (3 Years)

Schedule appointments for patients.Perform routine laboratory tests and sample analyses. Perform routine laboratory tests and sample analyses. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients. Clean and sterilize instruments and dispose of contaminated supplies. Set up medical laboratory equipment.

Interview patients to obtain medical information and measure their vital signs, weight, and height. Explain treatment procedures, medications, diets, or physicians' instructions to patients. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Inventory and order medical, lab, or office supplies or equipment. Prepare and administer medications as directed by a physician. Contact medical facilities or departments to schedule patients for tests or admission. Record patients' medical history, vital statistics, or information such as test results in medical records.

EDUCATION

Maplewood High School -

Graduated 1982-01-01

General Studies

Tennessee State University -

Graduated

General Studies

MeVance Institution -

Graduated 1988-01-01

Medical Assistant

SKILLS

customer service, To complete

customer relationship management, To complete

customer satisfaction, To complete

telephone skills, To complete

listening, To complete

customer confidentiality, To complete

interpersonal skills, To complete

CERTIFICATIONS

BLS

ABOUT ME

I have a drivers license

I have management experience: 1 years

I have a security clearance

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