Experienced office manager

Emily Becker

Human Resources Director / HR Business Partner

***********.****@*****.*** • 314-***-****

LinkedIn • Foristell, MO 63348

Results-oriented professional with 15+ years of progressive experience in strategic Operations and HR leadership, business office management, and healthcare administration with focus on driving positive change and contributing to organizational success in a challenging environment.

Expertise in building and leading high-performing teams. Skilled in formulating policies, project management, and labor-employee relations. Exceptional in optimizing organizational and HR operational processes and procedures. Demonstrated leadership in staff development and HR department set-up. Proactive in managing, recruiting, and selection processes. Success in planning, developing, and implementing initiatives in alignment with set business goals. Skilled in coaching and performance management. Known for influencing workforce productivity and performance. Adept at streamlining processes, optimizing efficiency, and driving team success. Proficient in HIPAA and OSHA compliance, along with expertise in various software platforms including Microsoft Office, Workday, Paylocity, and Dayforce.

Areas of Expertise

●Human Resources Management

●Team Leadership & Development

●Recruitment & Talent Acquisition

●Training & Development Programs

●Payroll Processing / Benefits Administration

●Policy Development & Implementation

●Interdepartmental Communication

●Compliance & Regulatory Standards

●HR Business Partnership

●Employee Relations & Engagement

●Mediation & Conflict Resolution

●Accounting / Budget Management

Professional Experience

Arrow Senior Living, St. Peters, MO

Business Office Manager/HR

February 2024 — Present

Direct end-to-end Human Resources and Employee Retention initiatives for an Independent Living, Assisted Living & Memory Care Community under new construction in St. Peters Missouri. Conducted applicant interviews, facilitated new hire onboarding, processed bi-weekly payroll, and implemented weekly employee retention strategies

●Led comprehensive digital onboarding, benefits administration, and bi-weekly payroll processing for new hires.

●Enhanced diversity and inclusion through educational initiatives, collaborating with department heads to innovate follow-up projects for employees.

●Acted as neutral liaison between management and staff, ensuring adherence to company policies and fostering positive work relationships.

Anthology Senior Living, Richmond Heights, MO

Business Office Manager/HR

September 2021 — January 2024

Oversaw end to end accounting and human resources operations for 80-unit Assisted Living & Memory Care Community, ensuring efficient management of digital onboarding, benefits, and payroll systems. Maintained records for residents, vendors, and staff, while acting as principal liaison among staff, residents, physicians, and insurance entities, adeptly managing long-term care insurance claims. Resolved resident billing inquiries, processed all AR/AP functions and enforced collection procedures. Provided leadership for the Concierge team, assisted with sales and marketing efforts, and collaborated with the Executive Director on budgeting and organizing team events.

●Streamlined digital onboarding process to enhance employee integration and engagement.

●Implemented effective collection protocols, resulting in no collection accounts for accounts receivable or accounts payable.

●Optimized payroll processes to ensure accurate and timely compensation for all staff members.

●Enhanced interdepartmental communication by serving as key liaison, improving overall community operations.

●Supported strategic sales and marketing initiatives, contributing to community growth and resident satisfaction.

Reach LTC, St. Louis, MO

Regional Director of HR/Benefits Coordinator

November 2019 — September 2021

Oversaw HR and payroll operations for 5 Skilled Long Term Care Communities, ensuring accurate processing of all compensation-related tasks. Managed onboarding processes, and maintenance of personnel files to ensure compliance with regulatory standards. Provided active support to building management, enhancing recruitment efforts, and contributing to a robust workforce.

●Established and independently operated Benefits Coordination Department for 25 skilled nursing facilities across Missouri until fully operational.

●Led recruitment initiatives, developing strategic partnerships with educational institutions to secure a pipeline of qualified candidates.

●Established a new department for benefit coordination, creating all policies and procedures for the benefits administration department.

●Streamlined HR processes, increasing productivity and efficiency across multiple communities.

●Developed and maintained strong partnerships with educational institutions, bolstering recruitment and staffing capabilities.

●Contributed policy analysis and procedural suggestions, leading to significant improvements in departmental operations.

●Ensured compliance and file maintenance, safeguarding against potential regulatory issues.

Senior Lifestyle Corporation, St. Louis, MO

Business Office Manager/HR

September 2018 — November 2019

Managed accounting operations, human resources, and administrative functions for Assisted Living & Memory Care Community. Oversaw onboarding, benefits administration, and payroll processing, ensuring compliance with regulatory standards and promoting employee satisfaction. Coordinated resident billing and financial management of AR/AP accounts, collaborating closely with the Executive Director to adhere to budgetary constraints. Directed Concierge team, contributing to sales and marketing efforts and enhancing community engagement.

●Partnered with department heads to streamline processes, improve operational efficiency, and maintain a high level of care for residents.

●Implemented a new filing system for employee records, enhancing organizational efficiency and accessibility.

●Streamlined onboarding processes, reducing time-to-productivity for new hires and improving the overall employee experience.

●Contributed to benefits coordination, ensuring accurate delivery of employee benefits and fostering a supportive work environment.

●Collaborated with the Executive Director in budget management, achieving cost savings while maintaining quality of service.

Foundation Care Pharmacy, St. Louis, MO

Reimbursement Specialist

January 2017 — September 2018

Managed reimbursement processes for neuromodulation devices, ensuring expedited order fulfillment and accuracy in billing. Coordinated effectively with patients, healthcare providers, insurance companies, and device manufacturers to facilitate comprehensive care and support. Acted as the primary liaison for the Veterans Administration, overseeing all related communications and documentation.

●Led Veterans Administration reimbursements and prior authorizations team, enhancing the efficiency of claims processing.

●Developed a documentation system for tracking patient interactions and reimbursement status, ensuring data integrity and audit readiness.

●Fostered strong relationships with insurers and manufacturers, negotiating favorable terms and expediting service delivery.

●Enhanced team productivity by analyzing and revising policies and procedures, leading to more efficient reimbursement workflow.

Assistance Home Care, St. Louis, MO

Care Coordination Manager

October 2016 — December 2016

Oversaw Scheduling department operations, ensuring efficient client-caregiver matching and service continuity. Acted as primary liaison between Regional Care Managers and Scheduling staff to facilitate effective communication and coordination. Developed and implemented scheduling protocols to optimize department functionality and client satisfaction.

●Initiated and expanded the Scheduling department, growing the team to include three additional schedulers.

●Created and enforced scheduling procedures that enhanced department efficiency and caregiver-client alignment.

●Established collaborative environment, leading to improved team dynamics and streamlined care coordination processes.

Gardenview Care Center, Chesterfield, MO

Office Manager/Staffing Coordinator/HR

July 2016 — August 2016

Managed clerical operations, including file management and processing of workers' compensation claims. Oversaw HR functions, including the supervision of reception staff, and ensured maintenance of nursing department schedules for optimal staffing. Coordinated with multiple departments to streamline administrative processes and improve operational efficiency.

●Revised nursing department scheduling, enhancing coverage to meet community needs effectively while staying within budget.

●Implemented organizational systems for file management, improving retrieval times and data accuracy.

●Streamlined workers' compensation claim processing, reducing resolution times and facilitating employee support.

●Enhanced HR procedures, which led to more efficient staff supervision and administrative workflow.

RSP Senior Living, Maryland Heights, MO

Director of Health Information/Director of HR/Staffing Coordinator

March 2014 — July 2016

Overhauled health record management systems to enhance efficiency and accuracy in Skilled Nursing Facility settings. Developed cost-saving strategies, including overtime control and payroll forecasting, to optimize staffing and budget management. Refined HR procedures, focusing on streamlining recruitment, onboarding, and benefits administration, ensuring regulatory compliance, and improving employee satisfaction.

●Executed a new filing system for the HR department, significantly improving document retrieval times and departmental organization.

●Managed staffing to align with patient-per-day (PPD) requirements, effectively eliminating need for overtime or agency staff.

●Introduced payroll estimation programs that resulted in substantial cost savings through more precise budgeting and resource allocation.

Additional Experience

●Sr. Transaction Coordinator, Coldwell Banker Premier, St. Louis, MO

●Personalized Living Assistant/Scheduling and Staffing Coordinator, Brookdale Senior Living, St. Louis, MO

●Executive Assistant to Director of Plan Management, Peak PACE Solutions, LLC, St. Louis, MO

●Senior Chief Administrative Clerk, Senior Executive Assistant, Washington Group International, Bloomsdale, MO

●Medical Records Director, Tara Cares Midwest, LLC, Herculaneum, MO

Education & Professional Development

Bachelor of Business Administration, Lindenwood University, St. Charles, MO August 2012 — May 2019

Associate of Arts in Business Administration, St. Louis Community College, St. Louis, MO August 2008 — May 2011

Certifications: HIPAA Certification OSHA Certified Alzheimer's Association Certification

Technical Proficiencies

●Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint.

●LTC (Long-Term Care) / Senior Living Software Platforms for AR / AP & EMR: Yardi suite, Alis, Point Click Care.

●HRIS (Human Resources Information Systems) with Payroll Capabilities: Workday, Dayforce, Paylocity. ADP, Paychex, Paycor.

●Medical Office EMR Software: Impact, Clinical Works, Med Tech, Med Ware, Lytec, Medical Manager. 1 Focus.

●Recruiting Software: JobVite, iCims, Apploi,

●Payroll Processing Platforms (Independent of HRIS): Empower, One Source,.Quickbooks

●CRM (Customer Relationship Management) Software: One Focus, Oracle, Salesforce.

●Scheduling and Staffing Software: eRSP, OnShift, SHiftboard

●Video Conferencing Platforms: Teams, Zoom, Webex, Google Meet, GoTo Meeting, Skype.

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