Customer Service Food
Resume:
**** *. *********** ***. ***#* Chicago, IL. *****
******@*****.***
NELIA LOPEZ
SKILLS & ABILITIES Dynamic Customer- Centric Professional Offering High Standards in Food Service Leadership, with Strong Skills in Management and Event Coordination. Exceptionally Well-Organized and Conducted Business at the Highest Level of Professionalism. Bi-Lingual Spanish/English EXPERIENCE LOU’MALNATIS PIZZERIA/ STORE MANAGER
January 2022 – September 2024
Responsible for managing, hiring and training processes. Boosting Onboarding efficiency and contributing to the restaurant's net growth. Manage day to day opening and closing operations of a Full Restaurant and Carryout Services. Responsible for putting in Catering Orders, making sure they come out on time and how customers ordered. Managed the Ordering Food, Supplies and Beverages, as well as inventory control and auditing of the stockroom. Ensured Occupational Safety and Health Act, Local Health and Safety Codes, and restaurants to maintain security and assure policies met. Schedule and direct staff in daily work assignments to maximize productivity. ARAMARK/ CATERING COORDINATOR-SERVICE MANAGER
August 2019- April 2021 North Park University, Chicago In Charge of creating Menus with the Chef and client-facing to understand clients' needs. Trained Catering Associates in service techniques, menu presentation and customer service skills. Managed labor and food cost for events and supervised catering events. Assisted in Catering Events operations, including logistics, quality improvement, sanitation, and all facility related activities. Responsible for coordinating on site events, including working closely with vendors and contractors. On site events include Graduations, Homecoming, Welcome Back Picnic, and Staff Retirement parties, Board and Office meetings on Campus. Served as point of contact for various levels to include management, clients, customers and associate levels. Maintained excellent client relationships.
HOWARD QUINTERO RESTAURANT/ GENERAL MANAGER
February 2015 – November 2018
Managed daily operations, including opening and closing procedures, staff scheduling and training to ensure quality customer service and exceptional guest experiences. Responsible for coordinating on and off site events and any special rental equipment needs. Coordinated in house weddings, graduations, and retirement parties with up to 250 patrons per event. Managed and hosted off-site events for up to 5,000 guests including Dewer's and Sons distilleries, ComEd, and Johnsonville Sausage Co. Administrated payroll and all required paperwork for restaurant operations, such as billing, invoicing, licensing, permits and product ordering. Developed and Maintained client relationships. Created innovative drink menus for beverage operations. Maintained close vendor relations to ensure cost effective and most current menu selections. EDUCATION LAKEVIEW CENTER CHICAGO
GED
SERVSAFE
FOOD ALLERGENS
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