Customer Service Rep- Problem solving, conflict resolution, time-manag
Resume:
Merry Garcia
Fort Worth, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Client Service Coordinator
Park Hill Fine Art Portraits-Fort Worth, TX
November 2022 to Present
• The main point of contact for client inquiries, providing timely and accurate responses to resolve issues
• Coordinating and regularly updating calendar appointments
• Organizing and scheduling deadlines in addition to setting milestones
• Calendar management goes hand to hand with clear communication, collaboration and problem-solving skills
• Managing a portfolio of clients, ensuring high levels of customer satisfaction and retention
• Consistent communication with Production, Sales and Supervisors to avoid schedule conflicts
• Delivering comprehensive training and support to new team members on products, services and processes
• Implemented a proactive communication strategy that resulted in reduction in customer escalations
• Created and implemented client service strategies to improve overall customer experience and exceed service level agreements
• Identifying upsell/cross-sell opportunities during client interactions Customer Service Representative
Henry Schein One-Arlington, TX
January 2020 to April 2022
• Remote support communication
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained Customer Servs Representative/TechSupport
First American Payment Systems-Fort Worth, TX
June 2018 to October 2020
• Managed a high volume of incoming calls while maintaining quality standards for response time and issue resolution
• Provided technical support to merchants via phone, email, and chat, troubleshooting terminal hardware and software issues
• Provided step-by-step instructions to customers on how to use software applications effectively
• Maintained a high level of professionalism and empathy while handling challenging customer situations or complaints
• Documented all customer interactions accurately in the CRM system for future reference and analysis
• Developed strong product knowledge across multiple credit card processing applications to provide accurate information and guidance to customers
• Collaborated with cross-functional teams to escalate complex technical issues and ensure prompt resolution for customers
• Demonstrated strong problem-solving skills by identifying root causes of technical issues reported by customers and implementing effective solutions
Sales Representative
Cricket Wireless Authorized Dealer-Grand Prairie, TX December 2016 to November 2017
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Consistently exceeded sales targets each quarter
• Identified upselling opportunities within existing accounts
• Built rapport with customers through active listening and understanding their unique needs
• Collaborated with district teams to develop customized solutions for clients' specific needs Education
High School Diploma
James Bowie High School - Arlington, TX
Tarrant County Community College - Arlington, TX
Skills
• Bilingual: Fluent in Spanish
• Problem solving
• Technical Support
• Time management
• Coachability
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