Customer Service Representative,Call Center Agent,Data Entry,Benefit S

BELINDA PEAY

Lancaster, SC ***** · 803-***-****

*************@*****.***

I am a self-motivated and hardworking employee with a passion for success and a ''can -do" attitude. I am a detail-oriented professional with strong technical skills and the ability to learn concepts quickly. With my familiarity in the areas of customer service, insurance and benefit investigations would be an effective team player in any role.

EXPERIENCE

OCTOBER 2023 – OCTOBER 2024

CUSTOMER SERVICE REPRESENTATIVE, MEDCOST LLC

•Contractual work

•Verified benefits and insurance

•Assisted with filing claims, checking claim statuses and payment details

MAY 2022 – SEPTEMBER 2023

IPC PROGRAM SPECIALIST/BENEFIT VERIFICATION, LABCORP

•Performs quality checks of benefits-related data.

•Assists patients regarding benefits claim issues and plan changes.

•Distributes all benefits enrollment materials and determines eligibility.

MARCH 2021 – DECEMBER 2021

CALL CENTER AGENT, 4 Consulting incorporated

•Take customers’ calls and provide accurate, satisfactory answers to their inquiries and concerns.

•Schedule appointments for customers

•Inform customers by explaining procedures, answering questions and providing information

NOVEMBER 2020 – MARCH 2021

BENEFITS SPECIALIST, amerisourcebergen/Performance staffing solutions

•Work with public and private insurance payers in order to handle benefit insurance inquiries at assigned facilities

•Ensures that information is obtained and documented in detail

•Documented prior authorization process and specialty pharmacy trends

•Maintained a 100% quality review check

•Perform related duties as assigned

APRIL 2010 – JANUARY 2018

LINE LEADER, Tyson Foods

•Quality reviewing 6 workers to make sure orders were sent out correctly

•Reading RF scanners/ working with computer software for shipping/receiving product

•Overlooking and ensuring product was packaged in a timely manner

JANUARY 1994 – JANUARY 2001

CUSTOMER SERVICE REP, Iqor

•Answering Inbound Customer service calls

•Answered customer questions and solved problems according to Iqor standardized procedures

•Handled on average 100-200 calls per day

EDUCATION

MAY 1996

DIPLOMA, Lancaster High School

SKILLS

6 years of Customer Service experience

Microsoft (Word, Excel, and PowerPoint) and other major computer programs

Scanning, faxing, filing, and copying

Answer multi-line phones

Billing and typing skills

2018-2020 health issues

Ability to resolve customer issues quickly to improve customer satisfaction

Knowledge of Thercall 1.5 and sales force systems

A proven team worker with the ability to lead and follow

Familiarity with medical terminology, patient diagnosis and insurance processes

Contact this candidate