Customer Service Patient Access

Margetta Hill

Jacksonville, FL ■ 904-***-**** ■ ************@*********.***

CORE SKILLS

High Call Volume Customer Service Rep.

CRM / Data System

Conflict/Deescalation

Healthcare Training Support

Analytical

Communication/Listening

Warehouse Experience

Goal Oriented

Team/Individually Metric Focus

EMPLOYMENT

Duval County Board of Elections, Inspector Tech/Deputy, Jacksonville, FL 08/2018 – 11/2020

Verified voter information via the EVID system, issued ballots, and operated the DS200 unit.

Assisted with precinct setup and breakdown, ensuring smooth operations during election periods.

Maintained order outside the precinct, ensuring compliance with regulations for demonstrators and others.

Formativ Health, Patient Access Representative, Jacksonville, FL 05/2017 - 05/2018

Managed patient access and registration, verifying insurance coverage and processing referrals and invoices.

Utilized EPIC EMR software to maintain accurate patient records and scheduling.

Handled patient inquiries and provided resolutions for complex billing issues.

Amazon Fulfillment Center, Seasonal Fulfillment Associate, Twinsburg, OH 12/2016 - 01/2017

Processed and packaged customer orders during peak seasons, ensuring timely fulfillment.

Used mechanized systems to track and fulfill orders efficiently.

Complied with company policies and safety guidelines to maintain a safe working environment.

Smart IT Staffing Inc., Epic Consultant, Indianapolis, IN 09/2016 - 10/2016

Provided consulting services for EPIC system optimization and user training.

Assisted healthcare facilities in utilizing EPIC EMR software for patient management.

Santa Rosa Consulting, Epic Consultant, Houston, TX 02/2016 - 03/2016

Supported healthcare facilities with EPIC software implementation and staff training.

Offered ongoing support to ensure optimal use of EPIC EMR software.

UF Health & Shand’s, Customer Service Representative, Jacksonville, FL 05/2015 - 12/2015

Resolved customer inquiries and billing issues, focusing on customer satisfaction.

Coordinated with internal departments to resolve complex customer issues.

AT&T, Customer Sales Representative, Jacksonville, FL 02/2006 - 09/2013

Managed customer accounts, handled sales inquiries, and provided solutions to billing and service issues.

Achieved high customer satisfaction ratings through effective problem-solving and communication.

SourceOne Healthcare, Team Lead, Jacksonville, FL 11/2003 - 02/2006

Led a team of customer service representatives, overseeing daily operations and ensuring high-quality service.

Southwest General Health Center, Access Representative, Cleveland, OH 11/2002 - 01/2003

Provided excellent customer service, addressing patient inquiries and concerns.

UH Behavioral Health, Financial Representative, Beachwood, OH 08/2001 - 10/2002

Used billing software to process claims and track payments.

Metro Health Medical Center, Patient Service Representative, Cleveland, OH 06/1991 - 07/2000

Managed patient registration and access services, processing insurance claims, and handling patient accounts.

EDUCATION

Insurance Customer Service Representative, 4-40/Claims Adjuster – Florida State College at Jacksonville 2011

Completed Business Management Courses University of Phoenix, Jacksonville, FL 2005

Certificate in Customer Service Cuyahoga Community College, Cleveland, OH 2000

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