Customer Service Team Members
Resume:
MELVIN NORTH
Lafayette, LA *****
813-***-**** - ************@*****.***
PROFESSIONAL SUMMARY
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs. Possess top-notch skills in oral and written communication, active listening, and analytical problem-solving. Goal is to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Extensive experience in the Type industry as a knowledgeable and dedicated customer service professional. Excels as a solid team player with an outgoing, positive demeanor. Proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. SKILLS
• Pipe welding
• Hydraulic systems
• Pneumatic Systems
• Steam Systems
• Pipefitting
• Installation and maintenance
• Worksite safety
• Teamwork and Collaboration
• Customer Service
• Problem-solving abilities
• Time Management
• Hand and Power Tool Operation
• Self Motivation
• Dependable and Consistent
• Heavy Lifting
• Reliability
WORK HISTORY
02/2023 to 10/2024 Pipefitter Foreman
EP Brady, LTD. Proudly Created With Wix.com – Houston, TX Increased efficiency by streamlining pipe installation processes and ensuring proper alignment.
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Collaborated with project managers to develop accurate estimates for labor and material costs, resulting in more competitive bids.
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Contributed significantly towards maintaining a safe working environment by upholding stringent safety protocols minimizing risks associated with potential workplace hazards.
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Assisted in the design of custom pipe systems tailored to meet unique specifications demanded by clients across diverse industry sectors.
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Mentored junior team members providing guidance, support, and sharing expertise to ensure their growth within the profession successfully progressed over time.
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• Performed quality assurance checks regularly identifying potential issues early allowing for swift corrective action minimizing negative impacts on overall timelines.
Reduced waste by implementing rigorous inventory control systems, optimizing material usage across all projects managed.
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Ensured timely completion of projects by monitoring progress, addressing delays, and adjusting resources as needed.
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08/2021 to 11/2022 Tank Cleaner
Diversified Environmental Solutions – Tampa, FL
Improved tank cleanliness by implementing efficient cleaning processes and utilizing appropriate tools.
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Increased productivity with thorough planning and coordination of tank cleaning activities.
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Assisted in training new employees on best practices for efficient and effective tank cleaning methods.
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Continually updated knowledge of industry trends and innovations, ensuring the company''s tank cleaning services remained competitive and effective.
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Maximized equipment lifespan with regular maintenance checks and timely repairs when needed.
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Demonstrated adaptability by quickly learning the intricacies of various types of tanks and adapting approaches accordingly.
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Enhanced team morale through positive attitude, strong work ethic, and willingness to support colleagues as needed.
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Optimized resource use by accurately estimating required labor, equipment, and materials for each project.
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• Removed trash, debris and other waste materials from premises. Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
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• Handled equipment, chemicals, and materials properly and with caution. 04/2021 to 08/2021 Tank Cleaner
Universal Environmental Solutions – Tampa, FL
Improved tank cleanliness by implementing efficient cleaning processes and utilizing appropriate tools.
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Increased productivity with thorough planning and coordination of tank cleaning activities.
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Assisted in training new employees on best practices for efficient and effective tank cleaning methods.
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Streamlined communication between team members, leading to a smoother work process and faster completion times.
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Continually updated knowledge of industry trends and innovations, ensuring the company''s tank cleaning services remained competitive and effective.
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Saved company costs on chemicals through proper dilution ratios and application techniques during tank cleanings.
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• Ensured safety of team members by following proper procedures during tank cleaning operations.
Reduced downtime for tanks by completing cleaning tasks within scheduled timeframes.
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08/2017 to 08/2018 Laborer Helper
Tampa Shipyard – Tampa, FL
Enhanced project efficiency by assisting skilled laborers in various construction tasks.
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Promoted effective communication among team members by relaying vital information between supervisors and workers.
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Aided in the assembly of scaffolding and other temporary structures, facilitating safe access to elevated work areas.
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Assisted with building foundations, ensuring stability and proper alignment of structural components.
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Completed basic carpentry tasks such as framing walls, installing doors, windows, and trimwork for aesthetically pleasing results.
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Performed daily site inspections, identifying potential hazards or areas in need of attention, promoting a safe work environment for all team members.
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03/2015 to 10/2016 Stocking Tech
Wal-Mart Store – Thibodaux, LA
• Load and unload shipments
• Educate coworkers on process of stocking shelves
• Assist managers with operational procedures
• Ensure that merchandise is properly labeled and priced. 08/2013 to 01/2014 Flagger/ Laborer
Port of Florida – Panama, FL
• Lead trucks to destinations
• Collected and burned trash
• Assisted supervisors with sorting metal, lumber and other scrap materials
• Performed cleaning on ships, drydocks, and other working areas. EDUCATION
Welding and Carpentry Courses
Terrebonne Vocational-Technical School - Houma, LA High School Diploma
Terrebonne High School - Houma, LA
RELEVANTSKILLSET
1+ years as student in welding and carpentry in a classroom and field environment performing metal welding
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• Experienced with loading and unloading shipments
• Experienced with flagging trucks throughout the ship yard
• Proficient in Microsoft Word and Outlook, as well as in internet navigation
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