Customer Service Data Entry

Crystal Marley

Baltimore, MD *****

***************@*****.***

+1-443-***-****

Work Experience

Office Assistant

City of Baltimore, Mayor's Office of Employment Development-Baltimore, MD January 2024 to June 2024

Temporary position answering phone, greeting client. Customer service, data entry, scheduling appointments,etc

• Scheduled and coordinated meetings, appointments, and travel arrangements for executives

• Maintained electronic and physical filing systems to ensure easy retrieval of documents

• Handled incoming calls, took messages, and directed inquiries to appropriate staff members

• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties

Front End Manager

Big Lots-Glen Burnie, MD

May 2019 to September 2021

• Led a team of 10 employees, providing guidance and support to ensure efficient operations

• Managed daily operations, including scheduling, inventory management, and customer service

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

Private Duty Caregiver

Irene Engle-Annapolis, MD

May 2018 to October 2020

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Maintained a clean and organized living environment for clients by performing light housekeeping duties

• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary

• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation

Education

High school diploma

Richard Montgomery High School - Rockville, MD

August 1997 to June 2001

Skills

• Caregiving

• Senior Care

• Administrative Experience

• Time Management

• Clerical Experience

• Meal Preparation

• Data Entry

• Alzheimer's Care

• Cleaning Experience

• Vital Signs

• Office Administration

Certifications and Licenses

First Aid Certification

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