Customer Service Assistant Manager
Resume:
Samanatha Harris
Manager
Savannah, GA *****
***********@*****.***
Knowledgeable Assistant Manager experienced with meeting sales goals tracking inventory and using MS Office Suite applications as necessary to track relevant data. Adept at customer relations and staff supervision. Specialize in multitasking to meet key deadlines Core Qualifications:
Proficient at dealing with customer service issues Extensive knowledge of the retail industry
Solid managerial and organizational skills
Ability to prepare detailed sales reports as necessary Good planning and problem solving abilities
Effective communications skills customer service skills, account administration skills account management skills communication skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
Smartroomz-Atlanta, GA
February 2024 to Present
• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
• Implemented cost-effective maintenance strategies, resulting in a XX% reduction in property maintenance expenses over XX years
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX%
• Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
• Implemented a proactive rent collection process, reducing late payments by XX% and improving overall cash flow
Residential house cleaning
Abreeze cleaning and moving service-Atlanta, GA
May 2019 to Present
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
• Utilized various cleaning tools and equipment effectively to achieve optimal results
• Followed established safety protocols while handling cleaning chemicals and operating machinery
• Collaborated with clients to understand their specific cleaning needs and preferences
• Implemented efficient organizational systems for supplies and equipment inventory management
• Provided exceptional customer service by addressing client concerns promptly and professionally
• Assisted in organizing cluttered spaces or storage areas for improved functionality
• Executed specialized cleaning tasks as required, such as removing stains or polishing delicate surfaces
• Maintained knowledge of industry best practices for effective housekeeping techniques
• Responded quickly to urgent requests for immediate clean-up due to spills or accidents HR Manager
Fields National Staffing-Atlanta, GA
January 2023 to February 2024
• Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees
• Conducted training sessions for managers on best practices in performance management and employee development
• Developed and conducted diversity training programs to promote inclusivity within the organization Aviation driver
Unifi-Atlanta, GA
August 2021 to July 2023
Driving a 26 ft truck daily on the ramp. Making sure the drinks and snack get to the planes on time. As well as any items that needs to be replaced on the plane. GWA Supervisor in Training
Home Depot-McDonough, GA
October 2020 to May 2021
GWA General warehouse associate, line working scan line put away, bulk sorting safety training and inventory control.
Store Manager
Titlemax-Lilburn, GA
November 2017 to June 2020
Account collections, recovery accounts, marketing, customer service support and auditing. Making good rapport with the customers as well as maintaining payable accounts, inbound and out bound calls and making sure the company stay on a good growth rate on a monthly basis. Account management, communication.
Courier Warehouse Manager
Lasership-Marietta, GA
2014 to 2017
Executed daily pre-trip safety inspections on all equipment Verified and completed required documentation and reports Complied with hazardous material regulations and procedures Collected cash and checks for freight charges as required and maintained required documentation Followed dispatch instructions and communicated with dispatch as required including delays arrivals and equipment problems
Communicated with customers to determine pick-up or delivery needs Demonstrated internal and external customer service Solicit additional business from customers and provide leads for potential sales opportunities Applied a knowledge of all applicable laws/regulations safety standards as well as company policies/ procedures
Machine Operator handling all necessary checks and pulls daily. HR Executive Manager
McClains Inc-Covington, GA
2010 to 2013
Dealt with customer service issues and resolved customer related problems. Coordinated with management team to ensure that everyone was on the same page. Ensured that overtime pay was applied to employee's paychecks. Implemented and approved in-store promotions and discounts. Prepared daily, weekly and quarterly sales reports of my team's progress. Interviewed, hired and trained new hires.
Assistant Manager
Papa Murphy's Pizza-Shakopee, MN
2006 to 2008
Trained new hires and interviewed perspective employees. Ensured that all store security policies were followed. Reviewed daily store surveillance footage.
Assistant Manager -
Papa Murphy's Pizza Shakopee, Minnesota (2006-2008) Identified marketing opportunities.
Arranged preferred client appointments during non-store hours. Addressed customer service issues.
Responsible for Opening and closing of the store.
Handled weekly Bank drops for shifts.
Daily Preparation of the store before and after shift's start and end. Maintained store Inventory for all shifts.
Managed 10 employees
Assistant Manager
Pizza Hut-Plymouth, MN
2005 to 2006
Responsible for setting up preparations for safety meetings. Maintained store inventory for all shifts.
Managed 7 employees.
Responsible for opening and closing of restaurant. Daily Preparation of the store before and after shift's start and end. Addressed customer service issues.
Trained new hires and interviewed perspective employees. Assistant Manager
Erbert and Gerbert-Hopkins, MN
2003 to 2005
Monitored inventory of fast food supplies and submitted supply order forms. Provided counter assistance as necessary.
Prepared daily staffing schedules for kitchen staff and counter staff. Inspected available food products to ensure that safety standards were met. Ensured that cash drawers balanced at the end of each day. Assistant Manager
Dominoes Pizza-Joliet, IL
1999 to 2002
Checked to see that all food prices were accurate. Maintained updated database tracking available supplies. Ensured that cash drawers balanced at the end of each day. Reviewed applications conducted interviews and often made hiring decisions. Prepared employee schedules and ensured sufficient staffing for all shifts. Education
Business
Minnesota Community Technical College
June 2006
Associate in Computer
Dunwoody College of Technology Minneapolis - Minneapolis, MN February 2004 to June 2004
Computer Technician
Antonelli College - Hattiesburg, MS
High school diploma or GED
Skills
• Key Holder
• Retail Management
• Scheduling
• Team Building
• Inventory
• Training
• Operations
• Retail
• Merchandising
• Cash Handling
• Customer Service
• Management
• Microsoft Excel
• Receptionist
• Payroll
• Leadership Experience
• Supervising Experience
• Marketing
• Sales
• Sales Experience
• Microsoft Office
• Driving
• Delivery Driver Experience
• Assistant Manager Experience
• Auditing
• Courier
• Recruiting
• Inside Sales
• Store Management Experience
• Bookkeeping
• Sales Management
• Profit & Loss
• Loss Prevention
• Account Management
• Human Resources
• Restaurant Management
• Surveillance
• English
• Personal assistant experience
• Windows
• Tax experience
• Pivot tables
• QuickBooks
• Typing
• Warehouse experience
• Microsoft Word
• Research
• NetSuite
• Budgeting
• Ethernet
• Human Resources Management
• Accounts Receivable
• Help Desk
• Cold calling
• Customer support
• Microsoft Excel
• Restaurant management
• Leadership
• Hospitality
• Customer service
• Cash handling
• Restaurant experience
• Food service
• Profit & loss
• Store management
• Supervising experience
• Sales management
• Cash register
• Conflict management
• Budgeting
• Retail sales
• Sales
• Training & development
• Warehouse management
• Recruiting
• Account management
• Human resources
• Payroll
• Bookkeeping
• Front desk
• Accounts receivable
• Quality control
• Tax experience
• Driving
• Personal assistant experience
• Financial services
• Analysis skills
• Management
• Microsoft Access
• Data collection
• Research
• Typing
• Windows
• Google Suite
• Help desk
• Merchandising
• QuickBooks
• Accounts payable
• Human resources management
• Communication skills
• Search engines
Certifications and Licenses
Driver's License
Professional In Human Resources
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