Customer Service Representative

Sandra M Moyano

Port St. Lucie, FL +1-786-***-**** ****************@*****.*** Customer Service Representative SUMMARY

Dedicated and empathetic customer service oriented professional with extensive experience in communication, problem-solving, and fostering positive customer relationships. Proven ability to handle customer inquiries and resolve issues quickly and effectively, ensuring customer satisfaction and loyalty. Possesses strong linguistic capabilities in both English and Spanish for diverse interactions. EXPERIENCE

Rater Telus Digital 08/2024 to Present

Conducted needs assessment and provided timely solutions to enhance customer satisfaction. Implemented feedback mechanisms, improving customer interaction scores by 20%. Collaborated with cross-functional teams to resolve complex issues, strengthening communication channels. Volunteer Coordinator Quotient Sciences 12/2017 to 03/2024 Managed volunteer onboarding and training processes, increasing volunteer retention by 30%. Facilitated communication between volunteers and organization, enhancing team cohesion and empathy. Streamlined processes for volunteer management, reducing administrative overhead by 15%. EDUCATION

Medical Assistance International Training Careers 2016 to 2024 Gained comprehensive knowledge in medical assistance and patient care, focusing on effective communication and empathetic patient interaction.

Rater, Digital Telus School 2024 to 2024

Enhanced digital communication skills, focusing on the evaluation of user experience and feedback interpretation. Sales Associate Real State Principal School of Real State 2024 to 2024 Learned key skills in real estate sales, including customer negotiation and relationship management. SKILLS

Customer Service Communication Problem Solving

Empathy Bilingual (English and Spanish) Relationship Building