United States Computer Operations

TONY E. JONES

**** ****** ***. *******, ** ***** PHONE 901-***-****

*******@********.***

OBJECTIVE

To make a planned career progression within the field of computer operations and continue in a path of effective operations analysis, management consulting, supervision of junior analyst, and effective coordination of hardware and software upgrades

PROFESSIONAL ACCOMPLISHMENTS

United States Postal Service (Contractor)

Memphis, TN

May 2016 - Current

Applications Support / Lead Batch Scheduler / Control-M

Building job schedules, adhocs

Monitoring batch processing

Approving Install Packages- Service Now

Approving new Schedules- Service Now

Helpdesk / Service Now

Martin Army Community Hospital (Contractor)

Fort Benning, GA

September 9, 2014 – May 2016

Implementation Manager

Training in house staff using Omnicell Supply cabinets

Building par level databases, reorder and stocking levels

General reporting on usage, expiration date, cycle counts

Federal Express (Contractor)

Memphis, TN

November 2013 – May 2014

Batch Scheduler

Monitoring batch processing correcting job abend errors

Handling all priority jobs, such as ground, air and peak times

Taking request for adhocs. Processing all request sent via RT

Supported IMS/CICS DBR databases by identifying databases for production batch processing

Internal Revenue Services (Contractor)

Memphis, TN

March 2013 – July 2013

Computer System Analyst

Monitor nightly batch processing to ensure timely completion

Logging tickets, monitoring control-M, fixing all abends

Shift turnover call with all departments

Moderator for change control

Shelby County Healthcare Corporation (The Med)

Memphis, TN

August 2005 - April 2013

Systems Coordinator – Materials Management

Managed Omnicell Supply Cabinets automated system reordering supplies, setting par levels reorder point, created a put back systems(returns for items not used) prevented over stock

Monthly reporting, cycle counts, expiration date checks, training staff, product recalls, setup new users, stock outs

Monitoring server, implementing upgrades, scheduling system downtime, report writing, on-call, ABC analysis

Implementation / Configuration / Installation new cabinets, product conversion item number catalog number changes

RFI specialize in the support, installation, maintenance and service

System backups

Harrah’s Entertainment (Contractor)

Memphis, TN

March 2005 – May 2005

Senior Technician

Support the implementation of the internal business system and technology

Maintain operating procedures configuration and user documentation

Recorded problem symptoms and status information through the use of computerized problem management system

Performed follow-ups and escalation of outstanding problems

Extensive background with active directory

Service Master Inc. (Contractor)

Memphis, TN

May 2005 – June 2005

AS/400 3rd Level Support

Provide primary support for AS/400 entailing all day-to-day activities including end user setup

Working assigned tickets (REMEDY) contacting end user, accessing problems determining causes

Primary support for rollout of new Thin Client Computers

Federal Express Corporation (Contractor)

Memphis, TN

April 2003 – September 2004

Airfreight Systems Analyst

Duties included scheduling flights and trucks for heavy weight pickups, calculating ground time between stops

Making flight schedule adjustments and re-routing flights when holidays occur

Creating substitution routes, monthly fly out report

Notifying end user when flight routes change

Writing SQL query in Oracle DB select counts remotely

First Consulting Group (UT Bowld / The Med (Contractor)

Memphis, TN

January 2001 – February 2005

Computer Operator / Systems Analyst / Supervisor Computer Operations

Daily responsibilities consisted of closing previous day business

Help desk incoming call from end users

Monthly pharmacy uploads

Weekly Decision Data EDI transmission, NST

System backups, data repository, monitor all systems modules A thru I

Setup new users access, customer surveys, report writing

Bristol-Myers Squibb / Meade Johnson (Contractor)

Evansville, IN

June 2000 – December 2000

Operations Analyst

Assist shift operators when productions problems occur, abends, jcl errors

Monitoring backups for AS/400 running on unix platform

Maintain procedures for report distribution

Implement directive and provide leadership, strategic planning, motivation

Diagnosis of problems, intervention when needed

Writing SQL query creating tables that contain columns returned by that query

Ascension Health, ISD (Contractor)

Evansville, IN

November 1999 – June 2000

Production Control Analyst - Control-M

Provide second level technical support to determine hardware and software problems

Building and testing schedules before rollout (Auto Sys Zeke)

Primary support for rollout of new Thin Client Computers

Second level support for AS/400

International Paper, Inc. (Contractor)

Memphis, TN

January 1998 – November 1999

AS/400 Technical Support/Jr. Systems Administrator

Optimize company time and reduced calls to minimum talk time

Applying PTF’s

Assisting end-users with hardware and software issue

Rotating on-call

Conducted telephone based troubleshooting to identify conflicts or complications

Schering-Plough Corporation/ Maybelline, Inc.

Memphis, TN

October 1984 – March 1998

Senior Computer Operator

Monitoring nightly production, helpdesk responsibilities

Daily and Weekly system backups, IPL system

Preventive maintenance tape drives, printers

Assisted in training and scheduling new hires

Worked directly with shift supervisor preparing computer operations procedures

EDUCATION

UNIVERSITY OF TENNESSEE

Knoxville, Tennessee

Courses of Study

Marketing/Business Administration

UNIVERSITY OF MEMPHIS

Memphis, Tennessee

Courses of Study

Marketing/Business Administration

COMPUTER SKILLS

Established a 12+ year history of effective MIS project involvement, systems management with combined expertise in hardware and software applications management with combined stages through completion multisite hardware installation, upgrades, system administration, as well as provided input on software development. Have established a reputation for ability to take charge, orchestrate resources and efficiently guide projects toward cost goals, completion deadlines, and functionality requirements.

Background includes system development and hardware administration projects; consulting, budget, purchasing, and personnel management.

Offer expertise in coordination of technical (preventive/corrective maintenance/technical troubleshooting)

SOFTWARE

Microsoft Suite, Lotus Notes, Group Wise, Outlook, CICS,IMS,ISPF,SDSF,IOF, JES2&3, Omegamon,Candle,Domino, Omniview

Scheduling Packages: Autosys Zeke, UCC7, UCC11, Control-M, CA-1, CA-7, Jobtrac, JCL

OPERATING SYSTEMS

OS390, OS400, System38, DEC/Alpha, Unicenter, Unix Red Hat, Meditech,Epic, Nex Gen, WMS,

Problem Tracking

Expert Advisor, PMS, Netman, Infoman, Remedy,Magic,Heat, GroupWise and Kisam

HARDWARE

3590s,3490s,3422,Magstar(Tape Drives) CMOS-9672,AS/400, ES9000, 3800, 4245,Datamax printers,IBM Roll Feed printers, RFI Hand Held

COMMUNICATION

TCP/IP,ETHERNET,NETVIEW,WAN,LAN,CISCO ROUTERS,VOIP, Token Ring

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