Program Manager Management

Kyle Andrew Naylor Voorhees, NJ 203-***-**** ************@*****.***

PROGRAM MANAGER & OPERATIONS LEADERSHIP PROFESSIONAL Program Management Project Management Compliance ServiceNow Inventory Management Strategy Communications PC Refresh Change Acceleration Microsoft Office Jira Seeking a multi-faceted and visible position with a company that fosters continuous improvement. Pursuing a strong team environment to help drive efficiency initiatives. PROFESSIONAL EXPERIENCE

TranSigma Consulting LLC, Norwalk, CT (Remote) March 2016 – April 2024 Management Consulting firm serving Fortune 500 companies that transforms businesses with lean process improvement and program management services with a unique approach to fully integrate change management Regional Program Lead, Global Transformation, Estee Lauder (March 2023 – February 2024)

• Oversaw Implementation Project Managers drive project plans via multiple phases of payroll solution (ADP & EY)

• Accelerated project, reported on status, liaised with PMO, functional, technical, vendor, & management teams

• Presented on global calls, escalated & prioritized RAID items, communicated impacts to project timelines Program Manager, Digital Workplace Operations, Raytheon (May 2019 – Jan 2023)

• Managed various initiatives for IT PC Asset Compliance & Remediation ensuring the latest security patching and other deployment/update activities. Utilized process: data discovery, enrichment, raise service requests, tracking & reporting, and reviewed progress with management.

• Led sub project initiative to enable bulk ticketing functionality saving company 4 minutes per asset and duplication of effort. Provided training to all Business Units & Regions and contributed the following: o Assisted with strategy on Endpoint Review Board providing input on SLAs, metrics, and action o Supported IT Asset Management accuracy. Drove updating of asset configuration statuses in CMDB (ServiceNow) improving data quality and billing rationalization saving company ~ $100,000 o Liaised with 3rd party teams and end users on troubleshooting and escalations of remediation

• Managed pilot campaigns of PC Refresh – Self Service (2 iterations) facilitating end user data migration process. Prepared rollout plan for business units and led weekly meetings to ensure continuity

• Supported launch of new “Self-Service” implementation for end user technology experience, including working remotely. Facilitated global communication & liaised business unit leads & site contacts in adoption of initiatives o Co-authored and managed global onboarding experience documentation/training that included 20+ articles. Managed translation of program materials across different regions Project Manager, Operations Management, GE Capital & GE Transportation (March 2016 – February 2020)

• Process Lead for Infrastructure and Application Vulnerability Management (VM) remediation program

• Business unit liaison for server asset & application owners, technical solutions teams, and various business stakeholders. Communicated policy, enforced remediation timelines, and maintained product inventory

• Created reports compiling vulnerability information (i.e. severity, status, and remediation dates), prepared documentation, and led monthly meetings for the Head of Cyber Security

• Created process maps for improvement and gap analysis. Managed enhancement process to customize tools

• Led third-party on-shore/off-shore patching teams reducing number of vulnerabilities/defects. Assisted in ownership, prioritization, and scheduling of vulnerabilities by utilizing change management process (ITIL)

• Submitted server scan requests, managed exclusion process (long-term and one-time), tracked server & application retirement information, and processed special requests Diageo, Norwalk, CT August 2013 - March 2016

The world's largest producer of spirits and major producer of alcoholic beverages with a wide collection of brands. Strategy & Operations Analyst, PMO/Project Management Office (June 2014 – March 2016)

• Created and managed consultant, software, and hardware purchase orders based on project and/or cost center

• Managed and tracked financials, including forecasting and budgeting, of projects and cost centers

• Tracked and re-classed total project spend, resolved invoice issues, and assisted vendors with billing questions

• Facilitated & initiated project kickoff meetings, Transition Point Gate Reviews, and vendor review sessions

• Facilitated weekly calls for submitting SAP application changes. Represented N.A. division for process meetings Kyle Andrew Naylor Page 2 of 2

Diageo, Norwalk, CT (EXPERIENCE CONTINUED)

Financial Systems & Reporting Analyst (August 2013 – June 2014)

• Reconciled and updated new product and account information into Salesforce. Generated reports on sales data

• Assisted in remapping of different Salesforce Planning Surveys, product hierarchies, user profiles, page layouts

• Prepared content for product and account marketing campaigns for mass email distribution

• Created multiple instructional training documentation of Salesforce and TM1 (financial planning tool)

• Drove execution of technological enhancements for TM1 & Salesforce liaising with management, BAs, and DBAs Officeteam, Division of Robert Half, Stamford, CT February 2012 – June 2013 Global leader in professional staffing and consulting services for temporary-to-hire and permanent roles. Staffing Manager

• Marketed to existing and new clients, including setting up business meetings to understand staffing needs

• Managed a $2million revenue business consisting of up to 80 active employees, growth rate of 24% per year SportsMD Media, Inc., Norwalk, CT September 2009 – December 2011 Provides trusted sports medicine content created by sports medicine doctors. Marketing and Content Director

• Created content plan for three verticals of website and managed/loaded content through CMS

• Researched site analytics and created pages increasing traffic by 316% over one year Bank of America, Charlotte, NC June 2008 – February 2009 Multinational investment bank and financial services holding company. Documentation Analyst, Operations

• Managed relationship with counterparties to perform reconciliation & execution of Credit Default Swap trades EDUCATION

Gettysburg College, Gettysburg, PA

Bachelor of Arts, 2008

Double Major: Economics and Spanish

Men’s Tennis Team

Semester in Seville, Spain, The School of International Studies CERTIFICATIONS

Celonis, Process Mining and Execution Management Expert Badges. 2023 Certified ScrumMaster (CSM), 2018 – 2020

LANGUAGE

Semi-Fluent in Spanish

ACTIVITIES

Active recreation sports player

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