Customer Service Sales Representative

Profile

Name : Omar Edgardo Martínez Azmitia

Age : 37 Years old

Marital Status : Single

ID number : 03662445-0

Address : Simeón Cañas, Edificio 118 Apartamento 14, Mejicanos. City : Mejicanos

Phone Number : 802-***-****

Education:

Education:

High school : Colegio Andrés Bello

Bachillerato General (2004-2005)

Computer maintenance and Technician Service 2006-2007, Centro Cultural

Salvadoreño Institute.

Advance English Curse in National English Center, ITCA Fepade and Prolingua

Instituted 2007 - 2009

National University Of El Salvador, 2009 until 2011

English Option Interpreter Insaford Curse

Financial English Insadord Institute Module 1 and 2

Recruiter and Sales Representative Insaford Institute

ING Music, Sound and Management by Omni Music

Work experiences

● Banquetes Beabriz

Experience : Management and coordination of staff for social events

Timeframe : August 2006 - May 2008

Phone : 2274-6035 – 7155-4099

● Cell-group S.A de C.V (Tigo El Salvador)

Experience : Billing and distribution of mobile phones and SIM cards for

cellular service providers nationwide.

Timeframe : August 2008 - April 2009

Phone number : 2289-9777

● Sykes El Salvador

Experience : Customer service agent, (TxVia, Expedia and Xoom accounts) TxVia: Pre-paid cards activation

Expedia: Care of customers with reservation issues Xoom account: Customer service agent, taking care of customers having issues with online transactions.

Compliance department: in this department I was handling the restrictions and also processes of the maximum amount to send to the recipient and also we verify credit/debit/prepaid cards.

Verification Department: in this department I was in charge of saving confidential information such as names, addresses, payment methods and identifying location of the transactions.

TCO: I was in charge of monitoring the web site sent alert in case there are issues with this also issues with some Banks while processing money transfers. Team Lead back up: Helping team leaders to handle metrics reports, QA evaluations, team meetings, monitoring performance and action plans to improve performance.

Timeframe : Octubre 3rd 2011 until June 2016

Phone number : 2261 3600

● Convergys El Salvador

Technical Support on a Satellite Service Account, Billing Inquiries, Customer Services, Retention, Sales.

Timeframe: July 19th 2016 until January 9th 2017

● Teleperformance

Customer Service and Tech Support July 12th 2017 until now at Boostmobile.com providing Technical Support, Billing question and Customer Service representative until 7th of May 2018.

● Ubiquity

● Customer Services Representative since June 14th 2018 until now, i have experience with Reloadable Cards, Direct Deposit, SSI, SSA, Payroll, Refund

, Claims SME Position. I have also experience with Tech Support Smart POS Machine until January 2022

● Telus International.

Customer Services Bank OF Montreal since March 21st until September the 9th.

● Focus El Salvador CA de SV.

Octuber 10th until January the 9th Customer Services and Sales Representative for Gexxa Energy

● Skycom El Salvador

January 23rd until now, Sales Representative for Pivotal Home Solution.

· Killington Resort in Vermont

November 11th 2023 Until April 16th 2024 Dishwasher The Claremont Hotel.

May 30th 2024 Until November 1st 2024 Dishwasher.

Personal References

Carlos Francisco Armas Telephone Number: 7433-0736 Fatima Marian Diaz Telephone number: 7440-7588

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