Customer Service Delivery Driver

Namkell Kelly

**** **** ******* ****** ** Blvd Phone 917-***-**** Email: *******@*******.***

Professional Summary

Certified CompTIA A+ technician with significant hands on experience troubleshooting a variety of platforms

Strong experience in processing detailed tax and auditing data across multiple channels of business and government

10 years’ experience in customer service centric environments

Technical Knowledge

Operating Systems/Software Applications

Install, upgrade and troubleshoot: Microsoft Windows Vista/7/8/10, Server 2003/2008, Microsoft Office 2010/2007

Hardware Management

Partition and format SATA, PATA, SSD hard drives using OS and Partition Magic

Ability to troubleshoot desktop, and laptops to ensure optimal performance

Hardrive/CPU /RAM replacement

Networking Applications

Strong understanding of networks and network topologies such as Star, Bus, Client/Server, Domain

Knowledge of network protocols and applications (TCP/IP, DNS (zones, records), DHCP HTTP, HTTPS etc.)

Secure wireless network configuration via WEP, WPA2, and SSID settings

Knowledge of Active Directory (set up user accounts, passwords, set group policies)

VMware

VPN

Strong understanding of Cisco Routers and Switches

Strong Understanding of Network/Host subnets, securing switches, Vlans and Vlan configuration, configuring router on a stick, ACLs, NAT and router configuration using CiscoIOS

Web and Mobile Development

Strong knowledge of HTML CSS and JavaScript and JavaScript libraries/frameworks

Strong Knowledge of React.js, React Native, Firebase, MongoDB, Node.js, Cordova, MobX

Data Management

Secure data through means of (Firewalls, Encryption, Authentication, NTFS permissions, IPsec, SSL)

Knowledgeable in Cloud Computing, AZURE, AWS

Data Recovery and Disk Imaging

Used various software to recover data and reimage workstations. Also use software for data migration.

Education

Per Scholars Institute of Technology, Bronx NYA+ Certification Training

Professional Experience

Ambulette Assistant Senioride Transportation 6/10/2014-present

Assisted in the transportation of patients from the hospital to their residence/rehab

Assisted in Voluntary Break and fix/Computer Swap outs

Delivery Driver/Courier, Mitchell Data Movers 7/2012- 9/12

Sorted and labeled newspapers and prepared for delivery

Delivered newspapers in a timely matter throughout Manhattan

Delivered packages in a timely manner

On Call Tech, Workmarket.com, New York, NY 4/2012

Installed Server Hardware and Software

Connected server to network and ensured connectivity

Connected all peripherals and ensured functionality

Tax Preparer, Food Change, New York, NY 1/2009-4/2009 & 1/2011-4/2011

Prepared 150 weekly state and federal tax returns for clients with regular checkups on E-File process to ensure progress and client expectations were being met

Answered multiples inquiries regarding current and new tax laws, itemized deductions and tax credits

Replaced Printer toner cartridge

Removed all paper jams

Helped maintain and troubleshoot printer

On Call Technician, The Computer Merchant (AIG) New York, NY 6/2010-11/2010

Disconnected users’ workstation and prepared for transport

Reconnected users’ workstation at different location

Performed Quality Assurance to make sure workstation was operational and had network connectivity

Reconnected all peripherals

On Call Technician, Peak Systems, (UBS, MorganStanley) New York, NY 4/2010-11/2010

Replaced users’ workstations using data migration Re-imaged workstations

Documented and tracked all work done using Dell CDM

Set up users’ workstation and made sure operational and has network connectivity

Provided “next day support” for end users to make sure they have joined the domain, able to access network resources, documents etc. Also made sure all network and personal printers were online and operational.

Volunteerism & Community Service

Volunteer PC Technician, Per Scholars Distribution Center, Bronx, NY 5/2010

Serviced incoming computers through hardware replacements; upgrades of ram and hard drives

Wiped hard drives clean of past user data using U.S. Department of Defense guidelines, and installed Windows XP and various educational programs

Volunteer IT Trainer, Comp2Kids, Bronx, New York 4/2010

Assisted multilingual parents and children learn the basics of computer use including applications such as Word, Excel, and safe internet surfing

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