Human Resources Customer Service
Resume:
FRANCES
ELAINE
WOODALL
***********@*****.***
Midlothian, TX 76065
CONTACT
SKILLS
• Funds Disbursement
• Attention to Detail
• Deadline Oriented
• Process Improvement
• Closing Process Expertise
• Time Management
• Performance Appraisals
• Training Development
• HRIS Systems
• Career Development
• Onboarding Processes
• Referral Building
• Client Relationship Management
Highly organized professional adept in organizing, coordinating, and executing daily tasks to support multiple departments and personnel. Well-versed in process optimization, performance management and team coordination. Proven track record of ensuring accuracy and efficiency in scheduling, meeting coordination, and records management. Committed to delivering outstanding customer service and excellent communication skills.
PROFESSIONAL SUMMARY
Escrow Assistant/Funder
Old Republic Title, Midlothian, TX
Residential Realtor
Fathom Realty LLC, Midlothian, TX
Human Resources Generalist
Siemens Energy & Automation, Irving, TX
EXPERIENCE
June 2020 - Present
Utilize problem-solving skills to resolve complex issues that arise during the course of an escrow transaction.
•
Manage multiple high-priority tasks simultaneously while maintaining deadlines and attention to details.
•
Research discrepancies on escrow accounts using various sources such as title
• insurance policies, deeds and other legal documents.
• Disburse closing funds timely and accurately.
Implemented special team project and promoted participation through brochures, flyers, and newsletters.
•
March 2016 - June 2020
Developed expertise in local real estate market trends and conditions to assist
• clients in making informed decisions.
Assisted clients with financing options by connecting them with appropriate lenders or mortgage brokers.
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Created comprehensive marketing plans to promote properties, including print advertising, direct mail campaigns, email blasts, and social media outreach.
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July 2000 - March 2011
Assisted managers in resolving employee relations issues such as performance
• management, disciplinary action, grievances.
• Conducted exit interviews to understand reasons behind voluntary terminations. Coordinated onboarding of new employees, providing orientation materials and training programs.
•
Organized employee recognition events to boost morale within the
• organization.
• Participated in and led cross-functional human resources projects.
• Coordinated logistics for special events, workshops, conferences. Bachelor of Arts (B.A.) in Business Admin
Northwood University, Cedar Hill TX
EDUCATION
May 2003
GPA 3.8
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