Customer Service Patient Care
Resume:
Quiana Martin
CUSTOMER S E RVICE R E PRESENTATIVE
Profile
Detail-oriented healthcare professional with a proven track record in patient care and administrative support. Skilled in medical office administration, customer service, and conflict resolution. Proficient in Microsoft Office suite and adept at maintaining composure under pressure. Eager to leverage these skills as an Associate Enrollment Eligibility Representative to provide superior support and expertise to customers at United Health Group.
Employment History
Certified Nursing Assistant, SKLD Bloomfield Hills, Bloomfield Hills Mi JULY 2024- PRESENT
Paraprofessional, Soliant Consulting/ Hoover Middle School, Taylor Mi APRIL 2 0 2 4 — J UNE 2 0 2 4
• Recorded observations as written assessments of student performance.
• Developed and implemented a variety of instructional strategies to meet the individual needs of students
Care Associate/ Med- Tech, T.Chaney Resident Home Healthcare, Novi F E BRUARY 2 0 2 3 — F E BRUARY 2 0 2 4
• Implemented physical therapy to aid patient recovery and muscle tone improvement.
• Established and maintained rapport with clients and families, fostering trust.
• Provided emotional support and companionship to enhance patient comfort.
• Administered medications and treatments under licensed nurse supervision. Certified Nursing Assistant, The Lodge of Taylor, Taylor JANUARY 2 0 2 0 — JANUARY 2 0 2 3
• Responded promptly to emergency and routine paging situations, delivering immediate care.
• Collaborated with nursing staff to create individualized care plans for patients.
• Conducted vital checks including temperature, blood pressure, and blood sugar levels.
Family Caregiver, Inez Jones, Westland
J ULY 2 0 1 3 — NOVEMBER 2 0 2 0
• Collaborated with healthcare teams to integrate professional recommendations into care plans.
• Assisted with daily living activities, errands, and household chores.
• Ensured confidentiality and handled sensitive situations professionally.
• Safely transported clients to medical appointments. Education
General Studies, Wayne Memorial High School, Wayne S E P T EMBER 1 9 9 5 — J UNE 1 9 9 8
Culinary Arts, Schoolcraft College, Livonia
JANUARY 2 0 2 3 — PRESENT
References
Details
Westland
United States
*********@*****.***
Skills
Dependable and Responsible
Medical Office Administration
Customer Service
Conflict Resolution
Microsoft Office
Administrative Support
Billing Adjustments
Staff Training
Problem-Solving
Active Listening
Calm Under Pressure
Patient Care
Data Entry
Enrollment Processing
Phone Support
Languages
English
References available upon request
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