Business Development Processing Coordinator
Resume:
Michael Berry
Bloomfield, NJ *****
***********@*****.***
A seasoned professional and effectual leader with a proven ability to exceed sales quotas:
• 15 years of strong sales experience
• Powerful but gentle closing abilities
• Passion for gaining personal relationships with clients
• Detailed oriented
Authorized to work in the US for any employer
Work Experience
Supervisor
Lithia & Driveway-South Amboy, NJ
October 2021 to October 2022
• Train and coach team to operate in the way the company measures success
• Assist the team with obtaining high Customer engagement
• F&I products and presentation
• CRM proposal structuring and presentation
• Calculating tax and DMV Fees
• Monitoring portal for credit applications and soft pulls
• Submit customer to lenders through lending portal
• Assess trade value, offer, and payoff with the customer
• Loading customer and deal structure into the DMS
• Print and overnight contracts and DMV paperwork to customer
• Sending contracts electronically to the customer when available
• Work with Processing Coordinator to execute all required paperwork
• Ensure the processing coordinator is uploading customer paperwork correctly to the Digital Deal Jacket
• Work with Logistics coordinator to set up transport and final delivery of the vehicle to the customer
• Monitor CRM leads and Desk Log
• Manage daily activity of the Driveway Retail Agents using the daily CRM work plan
• Ensure all Driveway customers greeted promptly in a professional friendly manner
• Address and resolve customer concerns promptly and professionally Business Development Manager
Rt 23 Honda-Pompton Plains, NJ
June 2019 to January 2020
• Manage a train a group of individuals to Answer leads in a timely and professional manner by phone and email and text
• Made sure the leads are being followed up on as scheduled
• Made sure that we are targeting service customers that have over mileage or high mileage issues
• Made sure my reps are making 80-100 calls per day
• Made sure that we have a good flow of traffic by confirming the set appointments during the week and on Saturday
• Made sure that we are hitting conquest customers
• Made sure we pushed the available loaners for specials
• Made sure we capitalize on every opportunity as a BDC
• Made sure every customer is being logged by the receptionist
• Made sure that we are following up with the unsold clients that came in the day before • Made sure that we handled the KPI leads with care
• I know how to use Reynolds and Reynolds CRM
• I know how to use Automotive Mastermind
• I know How to use CDK
• I know how to use Carnow Chat, Reynolds era ignite Sales Associate
Open Road BMW-Edison, NJ
December 2018 to June 2019
• I help handle the Truecar leads that came in
• I also helped with the key performance indicator leads
• I assisted walk in traffic in an attempt to make a sale
• I work numbers with my desk managers to close deals over the phone. BDC Manager Open Road
BMW-Edison, NJ
June 2015 to August 2018
• Answer leads in a timely and professional manner by phone and email and text
• Made sure the leads are being followed up on as scheduled
• Made sure that we are targeting service customers that have over mileage or high mileage issues
• Make sure my reps are making 80-100 calls per day
• Make sure that we have a good flow of traffic during the week and on Saturday
• Make sure that we are hitting conquest customers
• Made sure we pushed the available loaners for specials
• Making sure we capitalize on every opportunity as a BDC
• Made sure every customer is being logged by the receptionist
• Made sure that we are following up with the unsold clients that came in the day before • Made sure that we handled the KPI leads with care
• Made sure that we utilize the carnow feature which is an excellent way to reach customers that are at work
• I know how to use Reynolds and Reynolds CRM
• I know how to use Automotive Mastermind
• I know How to use CDK
• I know how to use Carnow Chat, Reynolds era ignite Sales Associate
Rent a center-Bloomfield, NJ
June 2013 to May 2015
• Set up the showroom
• Schedule deliveries
• Deliver furniture
• Manage Accounts by reminding customers that their payment is due Sales rep Verizon Fios
2020 Companies-Fort Lee, NJ
November 2012 to June 2013
• Meet and greet customers when they walk through the door
• Tell the customer about the product
• Explain the benefits of the product to the customer
• Open the sale and close the sale
Call center representative
Saveology-South Plainfield, NJ
June 2012 to September 2012
• Answer all incoming phone calls in a professional manner
• Assume and close all sales calls opportunities
• Transfer non sales calls to other partnership companies
• Keep my coherence high by staying in the que for sales calls Consumer Product Advisor/ Sales
Autoland-Springfield, NJ
February 2008 to September 2008
• Gathered market and customer information
• Initiated and closed floor sales
• Made accurate, rapid cost calculations, and provided customers with quotations
• Made outgoing calls in reference to email inquiries
• Organized meetings with new and established clients to provide information
• Followed up with new owners to answer questions and resolve concerns
• Distributed and reviewed sales personnel work plans
• Negotiated variations in price, delivery and specifications
• Advised on forthcoming product developments and discussed special promotions eBay Coordinator
Open Road Nissan-Morristown, NJ
October 2007 to February 2008
• Answered all inquiries concerning vehicle ads placed online
• Closed sales via telephone; handled all paperwork
• Arranged accommodations for visiting customers
• Prepped and transported vehicles for shipping to customers Sales Associate
Garden State Honda-Clifton, NJ
June 2007 to September 2007
• Answered all internet leads in my name
• Answered all incoming calls; replied to customers requests through email
• Gained a clear understanding of customers needs and requirements
• Became Team Leader in one month
Sales Associate
Route 22 Toyota-Hillside, NJ
November 2005 to June 2006
• Answered all incoming calls; made outgoing calls in reference to sales from email inquiries
• Set and confirmed appointments with potential buyers
• Assisted with vehicle trade-ins
• Made follow-up calls to potential buyers and new owners Education
Associate in Business Administration
Dover Business College
January 2007 to June 2008
High school diploma in Business administration
Dover Business College - Clifton, NJ
April 2007 to September 2007
High School Diploma
Bloomfield High School
September 1996 to June 2000
Skills
• AUTOMOTIVE (3 years)
• CRM (3 years)
• CUSTOMER RELATIONSHIP MANAGEMENT (3 years)
• MICROSOFT OFFICE (Less than 1 year)
• MS OFFICE (Less than 1 year)
• Sales Experience
• CRM Software
• Business Development
• Salesforce
• Branding
• Negotiation
• Account Management
• Time Management
• Customer Service
• Typing
• Sales
• Management
• Marketing
• Dealership experience
• Data mining
• Door-to-door
• Appointment scheduling
• Organizational skills
• CRM software
• Territory management
• Business development
• Leadership
• Microsoft Excel
• Computer skills
• Time management
• Retail sales
• Customer service
• Outside sales
• Account management
Certifications and Licenses
Driver's License
Additional Information
SKILLS
Microsoft Office
Reynolds and Reynolds CRM
CDK
Automotive Mastermind
Carnow chat
Roadster
Reynolds Era Ignite
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