Sales Associate Abu Dhabi

JOHN DEVEN P. CASA

Address: Abu Dhabi, UAE

Mobile: +971-*********; 056*******

Visa Status: Employment Visa

Email Address: *************@*****.*** ; *********.****@*****.*** Personal Information:

Date of Birth: Sept. 13, 1986 Nationality: Filipino Age: 32 years old Religion: Roman Catholic

Height: 5’6” Language: English and Tagalog

Status : Single Passport: EC2492705

Sales Executive/ Supervisor / Visual Merchandiser

SYNOPSIS

Self-motivated, eager and goal-driven professional with over 10 year’s extensive experience in the field of Sales/Selling and Hotel and Restaurant in UAE and Philippines. Currently working at KATE SPADE NEW YORK -Al-futtaim Group, LLC – Abu Dhabi Mall, Abu Dhabi, UAE.

Had tracking experience also in handling Cash (cashier). CAREER SNAP SHOT

Sept 1,2020 – Till Present

December 2017- August 31,2020

March 2014 – November 2017

Sept 22, 2013 – February 2014

Aug. 13, 2010 to Aug. 26, 2013

Cashier/Costumer Services/ Team Leader

IKEA

Sales Executive

Kate Spade New York-Al-futtaim Group- Abu Dhabi City, UAE Sales Associate/Executive

F&F-Al-futtaim Group, LLC – Khalidiya Mall, Abu Dhabi, UAE Counter Sales Agent

Thrifty – Car Rental Company – Dubai, UAE

Sales Associate

Max Retail LLC (Kids Department), Landmark Group LLC, - Al-Ghurair City, Diera, Dubai Feb. 24, 2010-July 25, 2010 Sales Associate

Metro Market! Market!, Valueshop, Inc. – Fort Bonifacio, Global City, Taguig, Philippines. May 19, 2009 to Oct. 20, 2009

Nov.14, 2008 to April 25, 2009

May 10, 2008 to Oct. 10, 2008

May 05, 2007 – April 25, 2008

June 15, 2006 – March. 31, 2007

Counter Clerk

The Landmark – Makati City, Philippines

Counter Clerk

Metro Market! Market!, Valueshop, Inc. – Fort Bonifacio, Global City, Taguig, Philippines. Sales Associate

SM Department Store, Supervalue, Inc., SM Megamall, Mandaluyong, Philippines Bellboy

G Hotel Manila By Waterfront - Manila, Philippines Service Crew/Waiter

MAX’s Restaurant, Taguig city, Philippines

CAREER HISTORY:

Ikea

Cashier/ Costumer Service/Team leader

Handle cash, credit or check transactions with customers Scan goods and collect payments

Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Bag items carefully

Greet customers when entering or leaving establishment Maintain clean and tidy checkout areas

Keep reports of transactions

Process returns and check to see if items are damaged Answer customers' questions and get a manager if answer doesn't solve the issue Bag, box or wrap packages

Kate Spade New YorkAl- Futtaim Group LLC

Sales Executive / Visual Merchandiser

Abu Dhabi Mall, UAE

Offering a genuine service to customers, making sure they will get extraordinary experience according to brands standards. Handling staff (supervising) in the absence of store in charge. Make sure that product display according to brand profile or brand layouts. Creating strong visual to attract and captures customers eyes. Handling cash, performing billing and cashiering process. Doing admin works like SOD and EOD process.

Monitoring IN and OUT stock to avoid losses and prevent thief. Inventory procedure and making sure that all store protocols to be followed. Perform additional task as per aria manager’s instruction. Hands on daily store operations.

F&F Fashion

Al-Futtaim Group LLC

Sales Associate/Executive

Khalidiya Mall, Abu Dhabi, UAE

March, 2014 to Nov. 2017

Giving an outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Making sure all the merchandize is according to planogram and a basic standard of the store; Wall displaying and floor arrangement, merchandising of the collection and colour matching of tops and bottoms option. Cashiering and delivering good information to every customer about store promotion. Maintaining an awareness of all promotions and advertisements. Assisting in processing and replenishing merchandise and monitoring floor stock. Aiding the customer in locating merchandise.

Communicating customer requests to management.

Assisting in completing price changes within the department. Assisting in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager. Maintaining sales records for inventory control.

Works also as a cashier.

Thrifty-Car Rental Company

Counter Sales Agent

Dubai, UAE

Sept. 22, 2013 to February 2014

Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with drivers for customer pick-ups. Complete, review and submit various reports to supervisor. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe.

Enter and maintain information in location logs.

Maintain cleanliness of the rental office area and perform associated custodial duties. Perform related responsibilities as assigned or required. Max Retail-Landmark Group LLC

Sales Associate

Al-Ghurair City, Diera, Dubai, UAE

Aug. 13, 2010 to Aug. 26, 2013

Ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Making sure all the merchandize is according to planogram and a basic standard of the store; Wall displaying and floor arrangement, merchandising of the collection and colour matching of tops and bottoms option. Cashiering and delivering good information to every customer about store promotion. Maintaining an awareness of all promotions and advertisements. Assisting in floor moves, merchandising, display maintenance, and housekeeping Assisting in processing and replenishing merchandise and monitoring floor stock. Aiding the customer in locating merchandise.

Communicating customer requests to management.

Assisting in completing price changes within the department. Participating in year-end inventory and cycle counts. Assisting in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager. Quoting prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates. Maintaining sales records for inventory control.

Worked also as a cashier.

Achievements:

Increased sales outcome.

Had reached the monthly sales target.

Employee of the Month (December 2011).

Employee of the Month (May 2012).

Metro Market! Market! Valueshop, Inc.

Sales Associate

Fort Bonifacio, Global City, Taguig, Philippines

Feb. 24, 2010-July 25, 2010

Greeting customers and determining their needs and wants. Maintaining an awareness of all promotions and advertisements. Assisting in floor moves, merchandising, display maintenance, and housekeeping Processing and replenishing merchandise and monitoring floor stock. Advising customers on utilization and care of merchandise. Explaining the use and advantage of merchandise to customers. Returning strayed items to its proper location.

Cleaning and organizing the assigned items/products and the area before leaving in the designated area. Treating all customers as the most important part of the business by giving them 100% customer satisfaction and quality service.

Maintaining sales records for inventory control.

The Landmark, Inc.

Counter Clerk

Fort Bonifacio, Global City, Taguig, Philippines

May 19, 2009 to Oct. 20, 2009

Metro Market! Market! Valueshop, Inc.

Counter Clerk

Fort Bonifacio, Global City, Taguig, Philippines

Nov.14, 2008 to April 25, 2009

SM Department Store, Inc.

Sales Associate

Fort Bonifacio, Global City, Taguig, Philippines

May 10, 2008 to Oct. 10, 2008

G Hotel Manila By Waterfront

Bellboy

2090 Roxas Boulevard, Service Rd, Manila, Philippines May 05, 2007 – April 25, 2008

Helping guests out of vehicles, unloading their luggage and transporting it into the hotel and on to their rooms;

Helping them find their rooms;

Teaching them to operate door locks and room lights and assisting with roll-away beds or cribs. When guests depart, taking their luggage from the room and loads it into their departure vehicle. Max’s Restaurant

Service Crew/Waiter

Fort Bonifacio, Global City, Taguig, Philippines

June 15, 2006 – March. 31, 2007

To present menu, take order, suggest and recommend appropriately. To attend and respond to guests’ needs promptly and professionally. Responsible for providing courteous and efficient food and beverage services to the guests. To present bills to diners, collect payment and give to the cashier, return change or credit card to diners. To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, lying of tables and up-keeping of rest room etc.

Any other appropriate duties and responsibilities as assigned. EDUCATIONAL ATTAINMENT

Associate in Hotel and Restaurant Management – Passi Trade School, Iloilo City, Philippines Graduated: May 2006

SUMMARY OF QUALIFICATIONS / SKILLS

Very good in MS Word, Excel, Outlook and Oracle System. Effective team player, Responsible, and very much capable of meeting requirement within reasonable time. Strong desire to work.

Developed interpersonal skills having dealt with a diversity of professional customers and staff member. Sales oriented and customer focused.

Fast learner, can work under pressure, independent. Proficient in oral and written communication.

Awards Received

REFERENCE

Will be provided upon request.

OTHER DOCUMENTS ARE AVAILABLE UPON REQUEST

“I hereby certify that the above information is true and correct to the best of my knowledge.” John Deven P. Casa

Applicant

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