Sr IT Business Analyst

Bridget McLaughlin, MBA

317-***-**** - ******@*****.*** - LinkedIn

Career Summary

Versatile business analyst with a proven track record in coordinating software projects, developing and enhancing products and applications, and driving business process improvement through detailed analysis and written communication. Critical thinker and lifelong learner with reliable experience in collaborating with cross-functional teams, translating technical requirements into smooth technology implementations, and solving complex problems within fast-paced environments. Inspired to apply analytical skills toward impacting a growing company through a dynamic full-time role.

Skills & Core Strengths

Business Analysis

Product Management

Requirements Gathering

Requirements Analysis

Software Development Life Cycle

User Acceptance Testing (UAT)

Software Project Management

Agile Methodologies

Data Analysis

Business Process Improvement

Business Strategy

Financial Analysis

Cross-functional Collaboration

Business Intelligence (BI)

Interpersonal Skills

Product Management

Technology Implementation

Team Leadership

Professional Experience

Elanco Animal Health, Greenfield, IN June 2022-Current

Senior IT Business Analyst (Contractor)

Collaborated as a member of the IT process improvement team to successfully transition IT portfolio from SharePoint to Monday.com application, resulting in a more sustainable solution, stronger data documentation/storage, and higher visibility on IT projects.

Ensured smooth data migration by developing wireframes depicting new processes, mapping data points, and conducting user acceptance testing (UAT).

Drove continuous improvement by analyzing old portfolio applications, refining processes for the new application, and increasing efficiency/usability.

Designed a specialized integration for the TechOps group, enabling the business to retain its current processes/board structures and adhere to data input requirements.

Operated as a subject matter expert on the new application by supporting team lead and facilitating meetings with various directors/stakeholders from TechOps and Solution Ops.

Consulted IT stakeholders on integrating their processes into the new portfolio board structure.

Researched potential applications to vet options and maximize the effectiveness of the new portfolio management tool.

Harbor Compliance, Lancaster, PA April 2021-January 2022

Senior Business Analyst

Partnered with an agile scrum team to enhance a platform for legal entity management and compliance tracking.

Connected with stakeholders and business users to understand their needs/goals, assess current processes, capture requirements, and deliver meaningful solutions/system enhancements.

Advised on complex projects by serving as a liaison between business contact/system developers and creating mockups, workflows, process models, and detailed requirements.

Championed continuous improvement and automation by analyzing business application and recommending new processes.

Organized grooming and estimation sessions with the Development Team to refine requirements for user stories.

Supported the delivery of solutions by clarifying requirements, assisting with implementation, and performing acceptance testing.

Bank of America, Charlotte, NC September 2020-February 2021

Agile Technical Business Analyst

Supported, enhanced, and deployed legal operations applications and technology platforms for matter management and document storage.

Worked collaboratively with cross-functional stakeholders to gather business requirements, conduct gap analysis, and deliver technical solutions, process improvements, and automation.

Utilized BDD (behavior-driven design) and acceptance criteria to develop user stories.

Interfaced with developers and QA to understand proposed solutions, ensure alignment with business needs, and successfully implement the solution.

Conducted user acceptance testing (UAT) on new developed code before production releases.

Duke Energy, Charlotte, NC March 2019-May 2020

Business Analyst III (Contractor)

Facilitated multiple $50K-$500K IT implementation projects by documenting work processes, translating client needs, administering requirements gathering sessions with SMEs, monitoring financial projections, and providing IT business analysis for security application delivery/support team.

Served as a project manager and coordinator for a threat analysis and tracking application process by interfacing with the Threat Management Team.

Successfully upgraded an existing case management app by gathering requirements for the additional business group, conducting database objects analysis for relevant system data, and coordinating financial documentation for the Security Group's budget.

Teamed up with cross-functional business areas to strategize annual long-term IT investment planning.

Ensured efficient design, development, acceptance criteria, test scenarios, implementation, and support of systems.

Pratt & Miller Engineering, Charlotte, NC February 2018-January 2019

Technical Business Analyst (Contractor)

Enhanced and improved an application focused on documenting/tracking individual parts on a race car, simulating wear-and-tear, and providing value in automobile manufacturing settings.

Fostered smooth application upgrades by documenting specification changes, creating functional specifications, and updating user interface design documents.

Thrived in an agile environment by creating JIRA tasks, attending daily scrum/design meetings, and collaborating on the development of test cases/test plans.

Engaged with Quality Assurance (QA) and project teams to perform systematic/ad-hoc test processes and form product vision.

Garretson Resolution Group, Charlotte, NC May 2016-November 2017

Business Analyst

Documented business unit processes to ensure seamless integration with record management system, requirements for government health systems, and overall communications.

Evaluated and defined customer needs/requirements through interviews, requirements analysis, user stories, and workflow analysis.

Delivered timely and accurate project artifacts including BRDs, user stories, workflows, and wireframe mockups.

Developed test plans and use cases for regression and software testing (UAT) purposes.

Liaised with project managers, developers, subject matter experts, and cross-functional stakeholders to define concepts and integrate technology.

Public Consulting Group (PCG), Indianapolis, IN January 2014-January 2016

Consultant

Guided a team of developers and analysts toward supporting a SaaS tool utilized by hundreds of statewide school districts.

Led a $1M annual statewide SaaS project by collaborating with a cross-functional team, developing and overseeing project plans and key metrics, and providing post-implementation application support to 10,000 users.

Orchestrated several data conversion, migration, and clean-up projects by executing risk mitigation strategies, allocating resources/budget, and administering team meetings.

Facilitated critical project communications by providing updates to executive leadership and organizing stakeholder meetings.

Operated as a subject matter expert (SME) for proprietary applications.

Engaged with customers by managing expectations, negotiating priorities, and proposing solution alternatives.

Contributed to RFP proposal teams by writing sections, coordinating efforts, and preparing proposal submissions.

Public Consulting Group (PCG), Indianapolis, IN January 2011-January 2014

Business Analyst

Administered application development lifecycle of a large IT application projects by prioritizing system change requests via the software development life cycle (SDLC).

Assisted with user adoption of the application by participating in end-user training and client onboarding activities.

Added value as a critical liaison between external clients, stakeholders, and technical teams.

Coached, trained, and mentored new employees on business/system management activities.

Delivered client onboarding and training workshops in both live/virtual settings.

Translated high-level business requirements into user stories and measurable functional requirements.

Ensured smooth project workflows by managing product backlogs, providing key reports for stakeholders, and preparing test scripts used for user acceptance testing.

Additional Work Experience

State of Indiana: Office of Medicaid Policy and Planning, Policy Analyst (2006-2010)

State of Indiana: Office of Medicaid Policy and Planning, Welfare Consultant (2004-2006)

Education

Clark University, Worcester, MA

Master of Business Administration (MBA)

Purdue University, West Lafayette, IN

Bachelor of Arts (BA): Psychology

Technical Skills & Software Programs

Microsoft Office (Word, Excel, Access, Teams, PowerPoint, Outlook, Project), HTML, Visio, SharePoint, JIRA, Adobe, Balsamiq, SQL, Wrike

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