Scheduling Coordinator Unit Secretary
Resume:
Althea Francis
Upper Darby, PA *****
**********@*****.***
Professional Summary
With over a decade of experience in scheduling, supervising, and working in assisted living facilities, I am eagerly looking for a scheduling coordinator position, medication technician position, and/or unit secretary position.
Work Experience
Unit Secretary
Watermark Retirement Communities-Media, PA
October 2012 to November 2023
• Respond to residents request in a timely and friendly matter.
• Maintain confidentiality with all residents information.
• Provide great customer service to residents and visitors at all time.
• Treat all residents with respect.
• Answer telephones; deliver messages to associates and residents.
• Assist with admissions, and complete necessary records for transfer and discharges.
• Inform nursing supervisor and associate of new admissions, their expected time of arrival, room assignments, etc.
• Assist medical professionals maintain medical records on a timely basis and in accordance with current regulations.
• Record and facilitate residents requests for transportation. Scheduling Coordinator
Watermark Retirement Communities-Media, PA
October 2012 to November 2023
• Create maintain and distribute nursing department schedule on a daily basis.
• Forecast staffing needs on a daily basis.
• Ensuring each shift has the appropriate number of nurses medication technicians and caregivers to comply with state regulations.
• Develop and implement scheduling policies and procedures.
• Overseeing patient census to ensure safe patient ratios in compliance with labor laws and company policies.
• Monitor staff attendance and time off requests.
• Responding to staff call outs or late arrivals in a timely manner as well as adjusting schedules as needed to keep in compliance with staff to resident ratio.
• Resolve scheduling conflicts and rearrange shifts as needed.
• When needed, working medical technician shifts that were unable to be covered in a timely manner.
• Coordinate with department managers to fill any open job opportunities.
• Answer employee questions and provide scheduling advice.
• Mediating staff issues and providing feedback to management. Medication Technician
Watermark Retirement Communities-Media, PA
August 2012 to November 2023
• Verify identity of resident before administering medication or treatment.
• Prepare and administer medications as ordered by physician or prescriber.
• Measure vital signs such as heart rate, blood pressure respirations, and temperature. Accu checks and insulin administration.
• Observe residents after administration of medication to ensure no adverse reactions.
• Notify nurse of any adverse reactions, refusal of resident to accept medication/treatment, and change in residence conditions.
• Document administration of medication and ensure all medication records are accurate for shift.
• Report all discrepancies concerning physicians order, medication count, or any other unusual situations and complaints regarding resident service and care to supervisor.
• Chart and perform documentation duties as required in accordance with community policies, procedures, and state regulations.
• Ensure the safety and security of medication and medical supplies, including accounting for keys to medication cart and medication supply storage areas.
• Remove expired or discontinued medication from cart and resident apartments as required in accordance with established procedure.
• Order medications, supplies, and equipment as necessary in accordance with established policy. Lead Medication Technician / Shift Supervisor
Plush Mills Senior Living-Wallingford, PA
October 2008 to January 2012
• Maintain facility's compliance according to USP chapter 797
• Ensure employee files align with state requirements.
• Train incoming medical technicians
• Complete audits such as controlled substance audit, drug recall audit, medication logbook audit, etc.
• Oversee nursing operations
• Manage daily schedules, employee shifts, and time-off request. Caregiver
The Henderson Group-Media, PA
September 2009 to April 2010
• Provide supportive care to elderly by assisting with bathing, dressing, cooking, cleaning, etc.
• Serve as a companion to client
• Manage and administer medications as well as completing needed documentation
• Observe resident's response to medication
• Monitor and record vital signs, including heart rate, blood pressure, pulse, and temperature
• Communicating with medical professionals and family about client's care plan and well-being. Medication Technician
Sunrise Senior Living-Media, PA
October 2007 to February 2010
• Administer medication using proper dosage, route, time, and techniques.
• Identify medication interactions and side effects. Accu checks and insulin administration.
• Record and maintain drug name, dosage, time administered, and any other relevant information in medication logbook.
• Obtain vitals and observe residents' reaction to medication
• Follow all relevant safety regulations and guidelines
• Efficiently and accurately report any medication errors
• Maintain medication inventory
• Create and distribute bi-weekly schedule for medication technician department. Lead Concierge
Sunrise Senior Living-Media, PA
January 2005 to September 2007
• Cultivate and maintain a welcoming environment for all family members and residents.
• Enhance residents' experience through resourcefulness.
• Process and transfer calls efficiently and accurately to switch board.
• Create and distribute work schedule concierge department.
• Process applications for prospective employees.
• Track and reorder office supplies.
• Manage all incoming and outgoing mail.
• Securely store and distribute paychecks to associates. Utilization Review Coordinator
AREBA CASRIEL INSTITUTE-New York, NY
March 1996 to April 2004
• Ensure effective and efficient healthcare services that benefit patients and providers.
• Prepare, process, and monitor 96 patient's charts and records to evaluate care concurrent with treatment
• Conduct utilization reviews to determine the appropriate care to effectively treat patients' illnesses/ conditions.
• Review treatment plans and status of approvals from various insurers Education
High School Diploma
Seward Park High School
January 1988 to June 1990
Skills
• Medication Administration
• Senior Care
• Vital Signs
• Medical Office Experience
• Patient Care
• Memory Care
• Caregiving
• Medical Terminology
• Time management (10+ years)
• Conflict management (10+ years)
• Medical Records
Contact this candidate