Customer Service Medical Office

NJ

NATICE JACKSON

Customer Relationship Building Medical Office

Procedures

*************@*****.*** • New Rochelle, New York, 10805 SUMMARY Customer service professional with over 4 years of experience in customer relationship management and medical office procedures. Adept at resolving complex issues, enhancing customer satisfaction, and fostering positive relationships. Known for a poised and authentic approach, thriving in both team-oriented and independent tasks. Aiming to leverage analytical and practical skills in a dynamic customer service role. KEY

ACHIEVEMENTS

Enhanced Customer Relationships: Enhanced customer relationships at Hyundai Motors by applying an inclusive and perceptive approach to service requests, leading to improved customer satisfaction and retention.

Boosted Community Engagement: Boosted community engagement at Regus Business by applying a flexible and resilient approach to outreach campaigns, leading to increased brand awareness and member retention.

Improved Learning Conditions: Improved learning conditions at Dunbar Elementary School by applying an analytical and practical approach to creating vision and academic goal boards, leading to better learning habits and conditions. EXPERIENCE Regus Business Jul 2024 - Nov 2024

Brunch Podcast Company Nov 2022 - Present

Verizon Wireless Corporation Jan 2022 - Jan 2024

Community Associate

Managed community engagement projects and developed outreach campaigns to increase brand, product, or service awareness.

Created and executed strategies to boost member engagement and tracked key performance metrics for growth and retention.

Designed and produced engaging content and products to drive community interaction and participation.

Fostered and maintained positive relationships with community stakeholders, enhancing public perception and promoting goodwill. Facilitated effective communication between the organization and the community to address social issues and community needs.

Data Entry/ Administrative Representative

Maintained accurate records by entering data into database and following up on each project.

Managed intricate travel itineraries for podcast personnel, coordinating diverse recording schedules across various time zones.

Ensured successful project execution by maintaining meticulous records, managing expenses, and communicating with locations.

Multitasked as needed, prioritized tasks, and delegated when necessary. Responded to customer inquiries via email or telephone in a timely fashion. Customer Specialist

Cross-trained in various departments and effectively trained new employees. Handled customer service inquiries utilizing phone, text, and email channels. Developed personalized bundles of phone, home internet, and home security offerings. Utilized strategic probing questions and accurately uncovered customer needs. Achieved customer retention and improved company profitability effectively. Pediatric World Jan 2021 - Jun 2021

Hyundai Motors Jan 2020 - May 2020

Dunbar Elementary School Jan 2019 - Dec 2019

Medical Customer Services Representative

Resolved complex customer issues and implemented targeted solutions. Cross-trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Assisted patients through troubleshooting, navigating the company website, mobile app and check-in process on site.

Assisted customers by confirming appointments, answering questions and offering general information.

BDC Service Representative

Managed and enhanced customer relationships and delivered exceptional service. Processed payments and invoices according to established procedures. Followed up with customers after completion of service requests. Explained warranty coverage to customers as needed. Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.

Enrichment Specialist

Collaborated with the director to establish strategies for supporting high-risk students, promoting their academic and social well-being.

Helped to create vision and academic goal boards to improve learning habits and conditions.

Facilitated group sessions to support individuals with their academic, emotional, and social challenges.

Contributed to the creation of holistic curriculums and lesson plans that encompassed academic discipline, time management, as well as stress and mental health management.

SKILLS Copayment Collection And Processing Patient Flow Front Office Epic EMR Medical Records Health Information Management Customer Relationship Building Claims Adjustment Customer Relationship Management Medical Office Procedures

PERSONALITY

STRENGTHS

Scientifically validated

by Truepath.ai

Open-minded — Open to new ideas, yet values tradition Flexible — Adaptable while maintaining stability and success Engaged — Excels in teams and one-on-one interactions Considerate — Balances personal needs with empathy for others Composed — Remains calm under pressure

EDUCATION University of Bridgeport

Human Service Psychology, Bachelors of Science

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