Customer Service representatives ( Dispatcher )
Resume:
Employment history
Customer service Apr **** - Jul 2019
Chic-Fil-A at Griffin, Georgia
• Implements outstanding customer service
• Takes record of orders made by customers both at the drive-through and counter, depending on where he/she is stationed
• Conveys orders to kitchen staff and see to their preparation
• Monitor all orders placed by the client and also ensure these orders are delivered promptly to the customers
• Packages foods in bags and boxes along with kitchen staff
• Helps kitchen staff to cook food when such help is required
• Helps with up-selling in the restaurant when necessary
• Resolves customers concerns and/or complaints
• Followed all health and safety rules at all times Ensures accurate order input and efficient transaction handling as Cashier. Customer service Jun 2015 - Feb 2017
Krystal at Lovejoy, Georgia
• Implemented outstanding customer service
• Took record of orders made by customers both at the drive-through and counter, depending on where he/she is stationed
• Conveyed orders to kitchen staff and see to their preparation
• Monitored all orders placed by the client and also ensure these orders are delivered Natavius
Fletcher
Dispatcher/Customer Service
Representative/ warehouse associate
Dispatcher/Customer Service Representative with over 8 years of experience excelling in fast-paced customer service environments. Demonstrates strong leadership and interpersonal skills, coupled with a proven ability to manage multiple tasks efficiently. Adept at using Microsoft Office Suite and committed to delivering high-quality service, ensuring customer satisfaction and operational excellence. 191 Kendrick estates dr, Jonesboro, 30238
***********@*****.***
promptly to the customers
• Packaged foods in bags and boxes along with kitchen staff
• Helped kitchen staff to cook food when such help is required
• Helped with up-selling in the restaurant when necessary
• Resolved customers concerns and/or complaints
• Followed all health and safety rules at all times Enhanced customer satisfaction by ensuring accurate, swift order delivery. Picker/Packer May 2020 - Jul 2021
S&S activewear at McDonough
Driver cart to different locations inside of the warehouse Pick customers order accordingly to the amount on your iPad screen Place customers order into the bins placed on your cart Take orders to shipping and receiving to be dropped off Eager to learn and apply new skills, ensuring high-quality outcomes in all tasks. Efficiently managed and executed order fulfillment, boosting warehouse throughput. Accurately selected customer orders, minimizing errors and enhancing satisfaction. Assisted in streamlining the shipping process, ensuring timely order delivery. Implemented new packing techniques to optimize space and reduce material use. Actively engaged in team tasks, contributing to a positive and productive work environment. Dispatcher Jun 2022 - Jan 2024
Retail Direct at Peachtree City
Answer high volume calls
Updated emails
Communicate with customers about their delivery
Reschedule routes & delivery for drivers
Streamlined office operations, boosting efficiency by 30% through improved workflow systems. Efficiently managed high-volume calls and updated customer emails, enhancing communication. Boosted office efficiency by 30% by optimizing workflow systems and rescheduling driver routes. Transformed dispatch operations by implementing innovative route scheduling solutions. Provided critical support in route and delivery scheduling, ensuring timely customer service. Analyzed and improved dispatch processes, significantly increasing operational efficiency. Education
High School Diploma 2017 - Present
Mundy’s Mill High School at Griffin, Georgia
Skills
Strong Leadership Skills
Expert
Team-Player
Expert
Ability to work Individually
Expert
Positive Attitude/Image
Expert
Strong Interpersonal Skills & Communication Skills Expert
Strong Organizational Skills
Expert
Outstanding Computer Skills Punctual
Reliable Flexible
Fast paced Learner Works well under pressure
Able to stand for prolonged periods of time Excellent hand-eye coordination Customer Service Training Microsoft Office Suite
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