Customer Service Representative
Resume:
Keisha Pennant Barrett
Pembroke Park, Fl. 33023
*********************@*****.***
Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success.
BJ’s Wholesale Club, Cashier, 4000 Oakwood Blvd. 954-***-****
March 2019 to November 2021
Greeted customers entering the store to ascertain what each customer wanted or
needed. Recommended, selected and helped locate and obtain out-of-stock product
based on customer requests. Organized weekly sales reports for the sales department
to track product success. Answered questions regarding store and products, while
Maintaining knowledge of current sales and store promotions. Maintained up-to-date
knowledge of store policies regarding payments, returns and exchanges. Computed
accurate sales prices for purchase transactions. Conducted weekly walk through with
the General Manager to discuss all interior visual displays including store window
presentation.
CSI- Bellcare, Home Health Aide, Coral Spring
Maintained accurate records of patient care, condition, progress and concerns.
Observed and documented patient status and reported patient complaints to the case manager.
Monitored vital signs, such as blood pressure and pulse.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Obtained information about clients' medical history, drug history, complaints and
allergies.
Documented resident records on daily flow sheets.
Collects patient specimens and data, including vital signs, input/output and other
delegated measurements.
Nations Health, Customer Service, Sunrise, 33323
October 2009
to
February 2010
Assisted customers via telephone. Promptly responded to general inquiries from
members, staff, and clients via mail, and fax. Maintain a conversation with customer
while enrolling them in a plan that suits their needs. Explaining to customers the plan
they have, and what medication the plan covers.
CSI- Bellcare, Home Health Aide, Coral Spring
September 2008
to
September 2009
Provided pre- and post-operative care.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Assisted with ADLs.
Collects patient specimens and data, including vital signs, input/output and other
delegated measurements.
Provided patients and families with emotional support.
Documents objective data and routine aspects of patient care.
Helped residents programming goals and increase their independence.
Administered simple range of motion exercises.
Assisted with transferring residents in and out of wheelchairs and adaptive
equipment.
CVS Pharmacy, Hallmark Representative / Cashier
November 2000
to
May 2007
Greeted customers entering the store to ascertain what each customer wanted or
needed. Recommended, selected and helped locate and obtain out-of-stock product
based on customer requests. Organized weekly sales reports for the sales department
to track product success. Answered questions regarding store and products, while
Maintaining knowledge of current sales and store promotions. Maintained up-to-date
knowledge of store policies regarding payments, returns and exchanges. Computed
accurate sales prices for purchase transactions. Conducted weekly walk through with
the General Manager to discuss all interior visual displays including store window
presentation.
Broward Community College, Hollywood, Broward, USA
Graduated in 2002
Associate of Arts Management and Computer Information Systems
Associate's Degree in Communications
Certificate
February 2021
Security D licenses
Customer Assistance
•l Worked with company systems such as Live Support and diligently completed
•all assigned tasks, working overtime as needed.
•Customer Service
•l Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Conflict Resolution
•l Responsible for handling customer account inquiries, accurately providing
•information to ensure resolution of product/service complaints and customer
•satisfaction.
CORE STRENGHT
• Store maintenance
• Inventory control
•Cash management
•Shipping and receiving
•Telephone inquiries
• Customer service
• Invoice processing
• Telecommunication skills
• Multi-line phone usage
• Adaptability
• Creative problem solver
• Strong organizational skills
• Listening skills
• Excellent communication skills
• MS Windows proficient
• Fast learner
• Courteous demeanor
• Energetic work attitude
• Strong client relations
Contact this candidate