Secret Clearance Customer Service

Casandasa Washington

*** ********** *** ** *** # 206 Washington DC 20019

Phone: 202-***-****

E-mail: **************@*****.***

Objective:

A challenging position that will utilize my background, expand my knowledge and offer opportunities for personal contribution and professional growth. Experience:

DOJ/Paragon

Admin Badging Clerk

Dec 2022- Current

Check in visitors/ doj employees into the government buildings Work alongside with the security team to escort visitors Oversee badge counts & Emails

Changing database sheets

Public Trust

Secret Clearance

Contract

Completed and Favorable Tier III (ANACI) for Secret Clearance completed in 2017

MCCS Retail Division; Henderson Hall, VA

Department Sales Manager for Electronics, Firearms, and Military Oct 2018- Feb 16 2022

(Series: 1101; Pay Plan: NF; Grade: NF3, equivalent to GS-9; 40+ hours per week) ● Direct supervisor for 50+ employees, NF-2 Senior Sales associates and NF-1 sales associates- responsible for their performance reviews, time processing, scheduling, approving leave, delegating tasks and projects, training, completing personnel actions and disciplinary actions, and coaching and mentoring

● Handle customer inquiries in person and over the phone; deescalate customer complaints; implement customer suggestions as needed

● Act as manager on duty on a regular basis for large retail location

● Oversee and manage retail related functions for a specific product level in a large size retail store with emphasis on merchandising and maximizing sales opportunities. Responsible for million in sales for category as well as a million in retail inventory

● Perform a variety of administrative tasks, including answering routine emails, filing, answering phones, maintaining calendar requests, and scheduling meetings

● Manage the firearms counter and all of its processes. Develop procedures to have 100% accuracy in all areas including paperwork, sales, special orders and receiving. Responsible for the buying of select merchandise in this area.

● Give world class customer service

● Responsible for the efficient operation of the electronics, firearms, and military departments

● Ensure the departments are appropriately stocked and set to planogram

● Ensure staffing levels and payroll expenses correspond with business conditions ● Assisted in the floor moves of the electronics department to include a new Wireless Advocate kiosk and Apple Store; moves in Firearms to include additional tactical and sporting goods items, and military clothing to ensure its visibility to the customers MCCS Retail Division; Henderson Hall, VA

Retail Trainer March 2016 – Oct 2018 ● Conducted retail training for new hires to include: Retail Orientation, Retail Safety, Cash Handling, Cash Register training

● Conducted retail and customer service training for the entire store to include training on new policies and procedures, new systems, and updated training materials

● Identified associates who need follow up training.

● Assisted in coordinating training on merchandising, merchandise classes and sub systems, credit card procedures and EPOS training.

● Coordinated training with Human Resources for retail division employees. ● Maintained training records for retail division employees. MCCS Retail Division; Henderson Hall, VA

Replenishment Specialist March 2015- March 2016 ● Responsible for the effective execution of perpetual inventory accuracy inside the four walls of the store.

● Supported the store & the warehouse on quality control, receiving merchandise, ticketing & receiving Jewelry.

● Maintained customer special orders, & receipts.

● Maintained invoices to Headquarters. Shipping & receiving all merchandise coming in the warehouse

● Maintained & gave world class customer service when dealing with the customers MCCS Retail Division; Henderson Hall, VA

Assistant Buyer/ Vrr Inventory Clerk Sept 1996- March 2015 ● Maintained relationships with all vendor partners, coordinated meetings and product reviews.

● Supported the Buying team to ensure balanced inventories and achieve maximum sales, turnover, and gross margin levels.

● Ensured that monthly open to buy forecasts are executed for departments of responsibility and inventories are on plan.

● Assisted with execution and maintenance of Planograms (POGs) and replenishment to corporate merchandising standards

● Assisted customers as needed

Education: Diploma Frank W. Ballou 1996 Top 10% of the graduating class Security Clearance: Completed and Favorable Tier III (ANACI) for Secret Clearance completed in 2017

Skills

● Computer: Proficient in Microsoft office, PeopleSoft, RWS, Intranet, IBIS, RMS, RIMA

● Typing, Filing & various clerical skills

● Managerial & Leadership skills

● Maintaining calendar requests and Scheduling meetings

● Buying & purchasing merchandise/Stocking, inventory & receiving skills ● People skills: Trained & worked with multiple diverse people.

Contact this candidate