Customer Service Quality Assurance

Jඎൽ ඍ Jඈඇൾඌ

Milroy, PA ***** 727-***-**** **************@*****.***

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience. Grading of assorted apples.

Cash register operations

Customer assistance

Point-of-sale system operation

Inventorying products

Liquor law compliance

Point of sale knowledge

Product knowledge

Quality assurance controls

Report generation

Packing and scanning

Food processing

Microsoft Office

Sampling

Agriculture Commodity Inspector, 09/2019 to 10/2019 Department Of Agriculture – Harrisburg, PA

Worked with Knouse Foods Inc. to ensure that they meet with the health standards set forth by state and federal governments. They understand the laws and regulations to help enforce companies to stay in compliance with them. Grading of assorted apples for processing.

Inbound Receiving, 08/2017 to 09/2019

Amazon – Carlisle, PA

Orchestrated efficient routing by producing accurate shipping documentation and package labels Performed quality assurance processes to support data warehouse improvements Compared shipping orders and invoices against contents received to verify accuracy Regularly reviewed invoices and double checked orders Seasonal Customer Service Associate, 07/2019 to 08/2019 Pennsylvania Liquor Control Board – Lewistown, PA

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Provided primary customer support to internal and external customers in fast-paced environment Managed customer relations and customer service through daily communication and interaction Maintained clean sales floor and straightened and faced merchandise Skilled using cash register including processing sales discounts and refunds Educated customers on promotions to enhance sales

Processed purchases and handled payment transactions using POS system Customer Service Cashier, 01/2016 to 03/2016

Circle K Corp. – Pinellas Park, FL

Maintained reports of transactions and greeted customers when entering and leaving establishment Resolved customer complaints and maintained clean and tidy checkout area Counted money in drawers at beginning and end of each shift to ensure amounts were correct Educated customers on promotions to enhance sales

Restocked, arranged and organized merchandise in front lanes to drive product sales Requested official identification for tobacco and alcohol purchases and verified details, consistently meeting strict legal standards of underage sales

Counted cash in register drawer at beginning and end of shift Prepared beverages and filled food orders for customers Caregiver/Private Personal Assistant, 11/2008 to 12/2015 Volunteer – Saint Petersburg, FL

Maintained clean personal areas and prepared healthy meals to support client nutritional needs Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments

Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles

Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping

Human Services

Saint Petersburg College - Saint Petersburg, FL

Coursework in Developmental psychology of the life span, Principles& Strategy Human Service and Basic computer & Info Literacy

Associate of Science: Anesthesia Technician, 10/2010 Sanford Brown Institute - Pittsburgh, PA

Eൽඎർൺඍ ඈඇ

Basic X-Ray Technician

Ultimate Medical Academy - Clearwater, FL

Certified Nursing Assistant

Huntingdon Career & Technology - Huntingdon, PA

Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania. University of Pittsburgh School of Social Work, PA Child Welfare Resource Center. Nov. 17, 2017 Cൾඋඍ ൿ ർൺඍൾ ඈൿ Cඈආඉඅൾඍ ඈඇ ACT 31 ACT 126

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