Real Estate Project Manager

Don Hilke

O’Fallon, MO 314-***-**** **********@*****.***

Background Summary

Experienced sales professional with a strong background in project management and estimating. Proven track record of achieving sales goals, creating positive customer experiences, and promoting product lines. Adept at resolving inquiries accurately, leading teams, and collaborating on customer needs and project requirements. Strong field measuring and estimating experience. Proficient in analyzing project documents, drawings, and specifications. Professional Experience

Service Work Project Manager

Missouri Valley Glass, St. Charles, MO, February 2001- March 2024 Managed service work projects for commercial real estate management companies to develop project plans and timelines for replacement glass and door installations. Company was closed and liquidated in March 2024.

Customer Relationship Management and Sales Achievement

● Developed and maintained strong relationships with clients, ensuring repeat business and customer loyalty

● Communicated regularly with clients, subcontractors, and internal teams to provide updates and resolve issues

● Addressed customer inquiries with accurate and timely information, ensuring high customer satisfaction

● Achieved sales goals by converting quotes to orders, resulting in a XX% increase in annual sales revenue

● Promoted product lines to commercial real estate management companies, expanding the customer base by 15%

Sales Strategy, Lead Generation, and Client Acquisition

● Conducted market research to identify new sales opportunities and target potential clients

● Assisted in acquiring bids for new projects, increasing the company’s project portfolio

● Created and executed strategic sales plans to achieve company objectives

● Provided regular sales forecasts and reports to senior management Material Takeoffs and Estimation

● Conducted accurate material takeoffs for diverse glass and glazing projects

● Prepared detailed and competitive estimates based on contract documents

● Allocated costs to all project materials and labor, ensuring competitive proposals

● Conducted field measurements to ensure accurate project estimates and specifications Hilke, p. 2

Team Leadership and Collaboration

● Led the estimating team, providing direction and support

● Collaborated with internal teams on customer needs and project requirements

● Discussed new project opportunities in preconstruction meetings

● Engaged team members in continual improvement and change initiatives Technical Proficiency and Software Use

● Microsoft Office including Word and Excel

● Microsoft Dynamics GP, formerly Great Plains Software

● Procore Construction Management Software

● Ability to learn new software

● Implemented department standards and ensured accurate documentation

● Researched catalogs and online resources for product verification Other Work Experience

Head Golf Professional

Landings at Spirit, Chesterfield, MO, March 1999 - January 2001 Taught diverse clients at all skill levels golf techniques, offered coaching, and often managed golf facilities and events

● Trained and supervised staff to provide excellent customer service and maintain a high level of professionalism

● Collaborated with golf course staff to coordinate events and promotions for members and guests

● Instructed beginner to experienced golfers and ran junior and women’s clinics

● Purchased and managed inventory for the pro shop

● Developed and maintained relationships with vendors to ensure timely and cost-effective procurement of merchandise

● Implemented sales strategies to drive revenue and maximize profits

● Utilized POS system to track sales, inventory levels, and customer preferences Head Golf Professional, The Links at Dardenne, Dardenne Prairie, MO Assistant Golf Professional, The Missouri Bluffs, St. Charles, MO Assistant Golf Professional, Norwood Hills Country Club, Ferguson, MO

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