Technical support, customer care,data entry and analysis

SAMIYAH I LAGUINS

Home: 945-***-****

Email: **.********@*****.***

Assertive and motivated with a drive that provides positive results. Consistency in solving problems fast and accurately. I’m dedicated to delivering hard work with an optimistic attitude and the ability to give leadership that creates excellence.

EDUCATION

Apr 2024 - National University, Certification of Construction Mgmt.

Jan 2023-COURSERA, Certification of Technical Support Fundamentals and Bits and Bytes of Computer Networking

July 2022 - Sept 2022 TESTPRO, Certification of QA Software Engineer

April 2022 - July 2022 NUCAMP Certification of Web Development Fundamentals

Jun 2005 - Jul 2005 PHILADELPHIA OIC: OPPORTUNITIES INN, Professional Certificate in Travel Tourism

May 2005 Thomson High School High School Diploma

EXPERIENCE

Oct 2018 – Nov 2024 Warehouse Associate, Amazon

Quickly Sort, divert package into the proper aisle, ensure the packages don’t get jammed on the conveyor belt. Pick the packages and stage them for the amazon delivery workers. Open all incoming packages, and sort them out according to their sizes and batch numbers. Moving and labeling packages and assisting loaders in placing them onto awaiting vehicles. Receive shipments and sign paperwork upon receipt, Unload products from incoming trucks. Inspect contents for Quality and expiration dates. Verify products according to order and invoices. Label deliveries and allocate them to their designated place. Assist in inventory control. Package customer orders and sort boxes to get them to their destination. Printing and sorting pick lists. Checks orders for accuracy and quality. Processing sales orders based on customer needs via RF gun. Using an electronic check list to pull products and use RF Scan Guns to scan materials for receiving by pallet, inventory and for removals.

Oct 2022- Feb 2024, Warehouse Package handler, UPS

Managing small sort packages, responsible for loading, unloading truck and preparing packages for sorter, controlling the flow of the truck loaders, scanning and sorting, and stocking packages on conveyor belt for truck loaders in a fast-paced environment. Training fellow associates for debagging packages to distribute to sorters to successfully deliver packages in a timely fashion.

Sept 2020 - Oct 2022 Health Assistant, Accolade

Effectively solving health plan members inquiries via app chat/messaging and inbound calls. Make outbound calls to Employers, Providers and Medical and Drug Plans representatives, to review, investigate, and discuss claims and billing issues. Using Electronic Health Records (EHRs) or Electronic Medical Records (EMRs to check medical and behavioral health coverages and benefits and including drug plans for medications coverages and benefits, or the usage of formulary guides and plans member websites. In addition, calling providers to verify the initiations of Prior authorization and check precertification approvals in utilization management systems. Help members with complexities of healthcare to finding care for Mental and Behavioral health with assistance in provider searches and checking providers network and scheduling an appointment. Using Zendesk to prioritize customer concerns and resolve issues in a timely fashion. Collaborate with Registered Nurses, Maternity and Behavioral Health nurses to empower and educate members to decide, prepare and manage care. resolving barriers to care for logistics, funding for care or inabilities.

Jun 2017 - Jan 2018 Dental Assistant, Greater Philadelphia Health Action, Inc.

Answer phones, check patients in, scheduling appointments, calling to confirm appointments, verifying patient's insurance, faxing, and filing.

Jan 2016 - Jun 2017 Scheduler/Ride Assist Representative, LogistiCare

Received heavy inbound calls to assist members requesting a reservation for appointments, outbound calls for where’s my ride transportation inquiries, schedule, modify and cancel reservations as requested. Ensure accurate trip data input obtain and document details of any complaints being filed, refer unresolved customer grievances to designated departments for further investigation and resolution. Transferring calls and general office work.

Jan 2012 - Jan 2014 Customer Care Specialist, Ambit Energy

Received incoming calls from residents and businesses to enroll, educate customers about their billing, and investigate the status of power connection. Take payments. Speak with the new hires to provide motivation speaking to empower them to work in excellence for customer satisfaction.

Sept 2011 - Jan 2012 Mortgage Specialist, Bank of America

Assisting homeowners through service and selling products, escrow analysis, conference calls updating insurance, faxing and mailing documents, process payments, investigate/resolve issues and tracks servicing requests and follow up calls in a contact center environment.

Aug 2009 - Aug 2011 Customer Sales Representative, Experian

Retaining current customers education, selling three bureau credit reports and process enrollments, analyzing customer accounts, and determine appropriate resolution for resolving problems or technical issues and supervising call center floor.

Oct 2007 - Jan 2008 Sales/Billing, Modular Space

Account maintenance, worked with excel spreadsheet for data entry, verify the customer records listed on the excel spreadsheet, input the customers records into, approve, and create a billing profile and update the customer records utilizing CRM and Sales force.

May 2006 - Jan 2007 Account Representative, Progressive Financial Services

Manage accounts; negotiate payments, problem solving, skip tracing, billing, and collections in call center environment.

Jun 2005 - May 2006 Operator/Concierge, Hyatt Regency Philadelphia at Penn landing

Answering high volumes of incoming calls using PMS system, guest service, faxing, filing, make reservations, resolve complaints, and transferred calls to the appropriate department.

Jul 2004 - Dec 2004 Account Representative, Tate & Kirlin Associates

Manage accounts, negotiate payment, for many banks and retail stores in call center environment.

Oct 2002 - Jun 2004 Customer Service Representative, Chiropractic Management Systems

Schedule appointments for patients of many doctor offices in call center environment.

REFERENCES

Available upon request

Contact this candidate