Customer Service Data Entry
Resume:
Courtney Pippin
Professional Summary
Columbus, MS 39702
*****************@*****.***
Professional Summary
Dear Hiring Manager,
Please accept this letter expressing my interest in the Customer Service Representative position. I am a highly motivated and progress-focused Administrative Assistant with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategies that will prove valuable to this company.
In my previous role, I collaborated with team members to enhance service delivery, consistently meeting and exceeding performance targets. I thrive in collective brainstorming sessions, where I can coordinate activities to achieve common goals.
This role is a perfect match for my skills and experience. Throughout my career, I've excelled in sales and data entry, managing over 100 daily inquiries and increasing customer satisfaction by 20% in six months. As a hairstylist and business owner, I built a loyal customer base, streamlined data entry processes, and improved team efficiency.
After working as a hairstylist for over a decade, I recently decided to transition into a new career path. I am seeking a role where I can apply my customer service talents and administrative expertise. I am thrilled about the opportunity to bring these skills to a dynamic team and continue growing professionally. Please take a moment to review my attached resume. I would greatly appreciate the opportunity to speak with you regarding my candidacy.
I appreciate your consideration. You can reach me at 214-***-**** or *****************@*****.***. Sincerely,
Courtney Pippin
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hair Stylist
Beautifullll Rose-Columbus, MS
February 2010 to July 2024
• Maintained a clean and organized workstation to ensure a safe and hygienic environment for clients
• Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business
• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
Customer Service Representative
Sitel-Starkville, MS
October 2017 to March 2019
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Administrative Assistant
Noxubee County School District-Macon, MS
August 2014 to June 2017
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately Education
College in English
University of Phoenix-Online Campus - Phoenix, AZ
April 2024 to Present
GED
East Central Community College - Decatur, MS
August 2008 to May 2009
Skills
• Technical Skills (10+ years)
• Administrative & Management Skills (10+ years)
• Customer Service & Sales (10+ years)
• Creative & Personal Skills (10+ years)
• English
• Phone Etiquette
• Upselling
• Writing Skills
• Hair Styling
• Creative Writing
• Proofreading
Languages
• English - Fluent
Contact this candidate