Customer Service Guest
Resume:
EMILY E. CAVALIERI
PROFESSIONAL SUMMARY
Proven leader with extensive experience at Walgreens Boots Alliance, adept in customer service and conflict resolution. Excelled in staff training, enhancing team performance, and maintaining high safety standards. Demonstrated technical knowledge and decision-making capabilities, significantly improving operational efficiency and customer satisfaction.
SKILLS
• Decision-making capabilities
• Customer service focus
• Employee Training
• Guest service
• Team motivation
• Operations Monitoring
• Regulatory Compliance
• Staff Motivation
• Technical knowledge
• Rules Enforcement
• Sales proficiency
• Work Delegation
• Workplace Safety
• Conflict Resolution
WORK HISTORY
January 2021 - August 2023
Walgreens Boots Alliance - Walgreens Shift Lead & Pharmacy Tech Internship, Las Vegas, NV
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and organized work environment, ensuring safety standards were met consistently.
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Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
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• Trained and mentored new employees to maximize team performance.
• Responded to and resolved customer questions and concerns. Enhanced customer satisfaction through effective conflict resolution and prompt service.
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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
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Trained new employees on company policies, procedures, and best practices for optimal performance.
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Helped store management meet standards of service and quality in daily operations.
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***************@***.***
Las Vegas, NV 89123
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EDUCATION
High School Diploma
Cape May Regional High
School, Cape May, NJ
May 2013
Awarded [Award Name]
Presidential Award three
years running
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• Attendance Award
Annual Spelling Bee Place
Award
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Honoree of [Honor
Name]Acknowledgment of
Excellence from the
President in 2012 Signed by
him
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November 2020 - March 2021
Siena Restaurant - Siena Italian Trattoria Restaurant Hostess, Las Vegas, NV Kept employees operating productively and working on task to meet business and customer needs.
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Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
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Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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• Answered customer questions about hours, seating, and menu information. Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
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