Customer Service Chicago Il

ZENOPHAS GRAY

Chicago IL *****

312-***-**** - ********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

To obtain a position that will enable me to use my experience and allow me the opportunity to learn and improve my skills for the better. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

SKILLS

• Microsoft Office

• Site Inspections

• Document Review

• Research abilities

• Permit acquisition

• Teamwork and Collaboration

• Onboarding assistance, Training

• Customer Service

• Adaptability and Flexibility

• Task Prioritization

WORK HISTORY

01/2022 to 04/2024 Senior Permit Coordinator

Sunpower Energy Systems – Elgin, IL

• Certified Notary Public, Commission No.: 926507

Managed permit application submissions, resulting in faster approval times for clients.

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• Resolved permitting issues promptly, minimizing delays for construction projects. Expedited permit approvals by effectively communicating project details to relevant authorities.

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Organized and maintained permit files and records, ensuring easy access to relevant information when needed.

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Streamlined permit processes by coordinating with multiple departments and agencies.

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Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.

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Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.

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Liaised with various internal departments such as engineering, planning, and legal teams – contributing towards seamless cross-functional collaboration.

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Ensured compliance with regulations through careful review of project plans and documentation.

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Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.

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Developed strong relationships with key stakeholders, leading to smoother coordination efforts.

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Responded to requests for information from public, other municipalities or state and federal legislative offices.

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05/2021 to 10/2021 Case Aide

CTS Health Integrated Wellness – Chicago, IL

As a Case Aide for CTS HEALTH I am responsible for helping adults, children and families find and obtain government resources like healthcare services, financial aid or counseling

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Their duties include meeting with clients to identify their needs, using resources in the government, healthcare and financial service industries to offer assistance to their clients and communicating with their clients regularly

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Filing and maintaining case history reports while communicating with consumers

(clients) to assess their situational needs

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I was entrusted with assisting in determining which services and assistance are necessary

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Also serving as a liaison between the consumer and social, financial, health and legal services

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Upon connecting and building relationships with consumers, I aided in developing a plan of action to improve the client's well-being

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A vital part in maintaining relationships consisted of my planning regular follow-ups to assess progress and additional needs

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I met with case manager on a weekly basis to review and modify plans as circumstances change for the individual.

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• Worked effectively in fast-paced environments.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Learned and adapted quickly to new technology and software applications.

• Self-motivated, with a strong sense of personal responsibility. 01/2020 to 05/2021 Lead Permit Coordinator

Headline Solar, LLC – Schaumburg, IL

I manage the permitting department, I am responsible for obtaining the solar panel requirements for each town, village, county, etc

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I prepare the solar permit application packet(s) according to jurisdiction requirements

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This requires follow up with jurisdiction on permit application status; preparing revision permit packets; any additional data needed for submission that will create successful permit approvals in a timely manner

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As the first point of contact, I was responsible for maintaining positive relationships with jurisdictions as a trusted liaison for Headline Solar, LLC regarding all pre-installation processes

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I complete all the necessary steps needed for approval, ensuring that the next step will be solar panel installation on residential roofs

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• I charted and created data spreadsheets that assist in the creation of graphs for future project flow.

03/2019 to 12/2019 Permit Specialist

Vivint Solar Developer, LLC – Wheeling, IL

I am responsible for obtaining the solar panel requirements for each town, village, county, etc

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I prepare the solar permit application packet(s) according to jurisdiction for submission

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This requires follow up with jurisdiction on permit application status; preparing revision permit packets; any additional data needed for submission that will create successful turnover for approvals in a timely manner

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I am the first point of contact with jurisdictions and as a trusted liaison for Vivint Solar regarding all pre-installation processes

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I complete all the necessary steps needed for approval, ensuring that the next step will be solar panel installation on residential roofs.

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11/2014 to 02/2019 Office Assistant/ Health&Wellness Coordinator Families and Children's Aids Network – Chicago, IL Responsible for Client intake, contacting clients for meetings, recruiting volunteers for our organization, opening and closing office, preparing conference room for team meetings, data entry; scanning and faxing legal documentation, office records, responsible for client information updates, cleanliness of office, supply orders for office necessities

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Compile data submitted and create statistical graphs or charts for government review I created therapeutic exercises for children 7-17 years of age and adults

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Using life tools for overcoming internal obstacles by facing challenges with a solution centered approach.

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EDUCATION

01/2002 High School Diploma

Notre Dame High School - Chicago, IL

CERTIFICATIONS

Notary Public

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