Customer Service Sales Representative

CANDACE ANDERSON

951-***-**** **************@*****.*** linkedin.com/candace-anderson

ADMINISTRATION MANAGEMENT CLIENT SERVICES

Recent graduate of Colorado Technical University (BS, Health Care Management) with prior career experience in administration, customer service, facilities management/security, and sales. Quick learner, rapidly adapts to diverse industries with a natural ability to support and optimize administrative/organizational performance. An achievement-driven and results oriented individual with a passionate desire to leverage current professional and educational backgrounds into healthcare administration and patient services. LEADERSHIP QUALIFICATIONS IN ACTION

Cost Controls

Process Improvements

Strategic Planning

Customer Needs

Assessment

Sales Leadership

Relationship Management

Contract Development

Negotiations

Database Development

Focused Administrator

Operations Management

Inventory Oversight

PROFESSIONAL EXPERIENCE

ADMINISTRATION / SALES REPRESENTATIVE, GIANT RV, Colton, CA, 2003-2005 Performed all aspects of personal sales consulting, working with clients on-site to develop needs assessments and create sales contracts for products that effectively meet financial and operational goals. Educated clients on product features, selling through benefits promotion and negotiating finalized sales contracts based on client desires. Authored sales contract terms, facilitated customer service, and exemplified strong organizational skills to manage the constant and consistent flow of information.

● Earned numerous positive reviews based on excellent customer service and personalized sales capabilities.

● Maintained professional communications, thoroughly answering all inquiries in a timely manner.

● Effectively managed expectations about product availability and shipment times. ADMINISTRATION / SALES REPRESENTATIVE, LA MESA RV, San Bernardino, CA, 2002 Developed strategies to achieve sales goals and capture monthly quotas, creating an organized customer information database to drive promotional sales opportunities. Worked to continually improve sales capabilities and product knowledge to more effectively portray benefits to potential customers. Updated sales and store promotional materials based on latest product knowledge, managing marketing and administrative team’s communications to drive sales.

● Effectively managed daily flow of paperwork, collaborating with accounting departments on invoicing and shipping issues; increased customer satisfaction and ongoing sales.

● Maintained efficient inventory management, pickups, and deliveries by working with vendor schedules.

● Implemented efficient sales and administrative processes to earn reputation as top-level service provider. SECURITY GUARD, LOWES DISTRIBUTION, Perris, CA, 2001-2002 Monitored incoming and outgoing traffic within the warehouse grounds, checking identification for entry to the property and managing the flow of truck traffic to ensure safety and security of assets on the grounds. Performed walk-grounds of property to ensure a secure perimeter and reviewed onsite activity to identify suspicious actions. EDUCATION

Bachelor of Science, Health Care Management, Colorado Technical University, Colorado Springs, CO Bachelor of Arts, Criminal Justice (Incomplete), Westwood, Upland, CA Bachelor of Arts, Computer Information Systems (Coursework), DeVry, Pomona, CA Relevant Coursework: Healthcare Administration, Community Health, Community Services Administration, and Health Insurance Portability and Accountability Act (HIPAA). ADDITIONAL INFORMATION

Proficient in Microsoft Office Suite

40+ WPM

HIPAA Certification

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