Human Resources

KANGOFTA OLJIRA

(Khan gohf tah • Ol jeer ah)

**************@*****.*** • 240-740-904 • Houston, TX

Education

Bachelor of Science in Economics

University of Maryland - College Park, MD January 2018 - August 2020 Experience

Human Resources Partner

Amazon - Richmond, TX August 2022 - Present

• Developed and led comprehensive career pathing programs, resulting in a 25% increase in internal promotions and professional development opportunities.

• Coached and advised senior leaders, on leadership development, performance management, and team building, boosting overall leadership effectiveness by 30%.

• Spearheaded change management initiatives, leading to a 40% improvement in team adoption of new policies and procedures.

• Managed complex employee relations cases, maintaining a 95% resolution rate and ensuring adherence to local and international regulations.

• Collaborated with site HR team to harmonize HR practices, supporting the successful implementation of HR policies within the site

• Implemented diversity and inclusion initiatives that increased workforce diversity by 20% and improved employee engagement scores by 15%.

Sr. Human Resource Assistant

Amazon - Chesapeake, VA

• Provided strategic HR consulting to senior leadership, aligning people’s strategies with organizational goals and driving a 15% increase in employee retention.

• Facilitated comprehensive training programs focused on cultural competency and employee engagement, improving cross-functional team collaboration.

• Developed and standardized onboarding processes enhanced new hire integration and reduced turnover in the first 90 days by 20%.

• Led employee lifecycle management initiatives, overseeing promotions, terminations, and succession planning for a workforce of 500+ employees.

• Ensured full compliance with employment laws and regulations, reducing the risk of potential legal challenges and maintaining a 100% compliance rate during audits.

July 2021 - August 2022

Technology Coordinator

Oromo Evangelical Lutheran Church - Washington DC August 2018 – July 2021

● Developed media presentations using PowerPoint, increasing audience participation by 10%.

● Managed production equipment, reducing setup and teardown time by 50%, resulting in more efficient event operations.

● Recruited and trained staff members, fostering a collaborative environment and enhancing team performance.

● Directed sound checks, successfully reducing technical errors by 30% and ensuring high-quality production standards.

Bookseller - Temporary

Barnes & Noble University Book Center - College Park, MD August 2018 - October 2018

● Delivered exceptional customer service to an average of 80+ customers daily, assisting with a diverse range of products including books, apparel, and merchandise.

● Managed inventory of 8,000+ items, including stocking, organizing, and conducting daily audits.

● Trained 5 new employees in sales techniques, customer service standards, and store procedures, enhancing team performance and cohesion.

● Developed strong interpersonal and communication skills through direct customer interactions and teamwork with store staff of 10.

Skills

● Microsoft Office Suite and Power Bi

● Salesforce

● PeopleSoft/HRIS Systems

● Asana

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