Operations Specialist Escrow Assistant

TONIA HOLLOMAN

City?, TX 972-***-**** *************@***.***

MORTGAGE OPERATIONS SPECIALIST Loss Mitigation / Escrow / Title Review / Foreclosure / Wholesale Banking

Results-driven and highly qualified professional with extensive experience performing qualitative and quantitative analysis. True self-starter and natural problem solver. Ten years as Escrow Assistant, including Claims Filing, HUD, resolving complex files/loan agreements, paying checks and sending to new payee, calling on and handling payoff/tax, etc. Ten+ years with closing documents.

Key competencies include: Communication and Collaboration, internally and externally HUD-1/HOA Documents RESPA guidelines HUD Claims Filing Relationship Building and Maintenance Complex Problem Solving Loan Agreements Payments to new payees – handling payoff/tax, etc. Training and Mentoring Conveyance Instruments Research

PROFESSIONAL EXPERIENCE

AVA CONSULTANT/TITLE 365, Lewisville, TX Mar 2020- Present

Title Curative Specialist

•Reviewed title commitments and title searches to determine best course of action to clear title.

•Reviewed trusts, divorces, probate, land contracts and other types of conveyance instruments for compliance in the issuance of title insurance.

•Facilitated clearance of paid and unreleased mortgages and liens of public record

•Researched and provide payoffs for open liens and judgments.

•Corresponded with vendors and third parties to obtain necessary documentation to assist with title clearance issues.

•Worked with client and homeowner to request necessary information.

•Worked closely with attorneys, other title companies, mortgage companies and other parties for documentation pertinent to title clearance

CORNERSTONE STAFFING, Dallas, TX Jun 2019- Mar 2020

Document Collateral

•Maintained company documents

•Performed review of trailing documents (Post Closing Mortgage Loan Documents)

•Corrected and separated documents, per agency and business guidelines, for Document Custody Imaging Process.

MR COOPER, Irving, TX Nov 2017 – Jun 2019

Loan Specialist

•Reviewed and submitted initial HUD assignments claims to HUD for approval

•Reviewed, analyzed, organized, and ensured accuracy of all claims related documents and maintained all system necessary for proper documents defect resolution, claim handling and follow up

•Researched issues and obtained proper supporting documentation as required by HUD Guidelines for Claim Submission

•Collected proof of Tax Insurance, HOA documentation from applicable counties and venders in order to remain in compliance with HUD Guidelines

•Submitted documentation in SharePoint as well as HERMIT

•Outbound phone calls to counties, insurance company, titles company and homeowners’ association as necessary to resolve a document defect

•Verify loan application, loan addendum, loan agreement, HUD1 /Addendum, hazard Insurance, payment plans, Titles, 1st and 2nd mortgage and notes, as well as subordination agreement when needed.

DITECH MORTGAGE, Irving, TX Jan 2017 – Nov 2017

Foreclosure Specialist

•Supported Collection Department in achieving delinquency and default goals by performing a variety of administrative, legal and collections related duties through the strategic use of computer applications and processes. Moved aged accounts to pre-foreclosure review for Foreclosure Referral. Requested property equity analysis and broker/appraisal for property. Addressed low value properties.

Tonia Holloman 972-***-**** *************@***.*** Page 2

•Conducted high balance reviews, lost liens to tax sale with management to determine appropriate action

•Reviewed and handled response for legal proceeding on code violations, property condemnations, sale notice, tax sale notices.

•Reviewed title policies and loan documents to resolve Issues by filing title claims and indemnification notice. Verified all collateral documents

•Verified disbursement payments to various municipalities in order to avoid foreclosure action.

CHASE BANK, Lewisville, TX Aug 2011 – Nov 2016

Loan Specialist - Foreclosure Review Unit

•Collected and verified applicant’s personal information, all documents, record keeping of loan document that are passed on at closing loan application, loan addendum, loan agreement, flood cert, HUD 1, hazard insurance, pay plan 1st mtg and 2nd mtg, 1st and 2nd note, liaison between underwriter and borrower, reviewed credit score, explained loan procedures to applicants

•Manually attached training content to scrum course/curriculums level activities. Completed manual work (4K+ courses and 200 assignments support for the ELMS)

•Researched managing a portfolio of up to 100 files for Residential Mortgage Foreclosures loans, reviewing foreclosure procedural documents in compliance with investor guidelines

•Researched and resolved problematic issues during the foreclosure process, communicate with the legal department to comprise strategies and review moving aged accounts to foreclosure sale, addressing low value properties timely, high balance reviews Head down file review with no customer contact.

•Reviewed loans in foreclosure with per procedure for Non GSE loan and GSE T Deals and VA USDA FARM Property Preservation Project

•Reviewed and identified title loan, notice of sale, notice of default, assignments, FCRA; ensured collateral files have been uploaded and completed per procedure; UAT Testing of loan for conversion from VLS to MSP

•Researched and resolved escalated mortgage related issue received from senior management, regulatory agencies and Legal Department Issued received through written correspondence, email\ phone.

•Reviewed loans servicing files Claim Filling, supporting documentation, and any other information that may validate or invalidate the claims.

•Proactively maintained a working knowledge of select processes and current procedures of other functional areas which were necessary to facilitate research and provided resolution Communicated response, Chase position with the customer.

•Prepared written response, adhering to Chase's business letter writing guidelines and within RESPA guidelines. Followed up with customer to ensure satisfaction.

•Documented all issues in Complaint Management Data Base

FANNIE MAE, Dallas, TX Feb 2010 – Mar 2011

Mortgage Insurance Analyst

BANK OF AMERICA, Dallas, TX Sep 2008 – Jan 2010

Mortgage Loan Processor

EDUCATION

High school or equivalent, New Beginnings Preparatory High School, Dallas, TX

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