Medical Assistant Customer Service

Phyllis Mike

Rockwall, TX ***** 469-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Energetic Medical Assistant professional with 10 plus years of customer service, payroll and accounts payable and receivable experience. Highly motivated seeking a position with a reputable company that embraces career advancement and long-term development. Dedicated and detailed oriented towards motivating and establishing rapport vital to assigned tasks. Summary of Skills

Intro to Radiologic Science

Blood draws

EKG

Diabetic retina test

QuickBooks

E clinical works

Next Gen

HIPAA

Invoice Processing

Financial Reporting

Medical Terminology

Patient Care in Radiology

Radiation Protection

Radiation Biology

Digital Image Acquisition

Display and Film Screen

Image Production

Radiographic Procedures

Skull and Facial Lab

OSHA Regulations

Office Safety

Electronic Health Records

Vertebral Column

Verify Insurance

Medical Billing

Education

Dallas Community College - Dallas, TX

Accounting Assistant / Accounting Clerk Certification College of Healthcare Professions – Dallas, TX

Medical Assistant (Graduate 2020)

WORK EXPERIENCE

Prism Health North Texas- Dallas, Texas 11/22- present FinancialNavigator/Medical Assistant

● Drug testing

● Drawing blood.

● Verified insurance

● payments

● Verified coating for billing

● Collecting lab specimens.

● Answering phones.

● Scheduling appointments.

● Explaining treatments to patients.

● Filling out billing and coding for payment

● Vital Signs

● Injections Administration

● Assisting with procedures

● Strong clinical judgment.

● Patient/family focused.

● EKG

● Problem resolution capability.

● Professional bedside manner.

● Adept at prioritizing/managing deadlines.

● It's administered cabanova and aptitude injections for HIV and Aids Supplemental Health Care- Tampa Florida06/22- 12/22

● Medical Assistant

● Drawing blood.

● Collecting lab specimens.

● Answering phones.

● Scheduling appointments.

● Explaining treatments to patients.

● Filling out billing and coding for payment

● Vital Signs

● Injections Administration

● Assisting with procedures

● Strong clinical judgment.

● Patient/family focused.

● In-depth knowledge of all urology procedures.

● Problem resolution capability.

● Professional bedside manner.

● Adept at prioritizing/managing deadlines.

● Hospice philosophy understanding.

Integrated Psychotherapeutic- Dallas Texas 01/21-06/22

● Worked with a skilled multidisciplinary team including medical professionals and clinicians to create an individualized treatment plan to begin recovery in a safe and healthy way

● Mental Health awareness

● Intensive Outpatient management

● Medication Assisted treatment

● Individualized treatment for patients

● Injections

● Drug test

● Aftercare treatment scheduler

● Appointment verification

HealthCare Services- Dallas Texas 12/2021-07/2022

● Next Gen Software

● E-Clinical Works

● Injections

● Vital Signs

● EKG

● Phlebotomy

● Referrals

● Insurance Verification

● Medical Records

● Drug Test

● Appointment Setter

Q-Day Walk in Clinic and Spa – Plano, TX 2020-2021 Front Desk/ Medical Assistant

● Performed all duties related to taking x-rays of patients including proper positioning, direct patient care, radiation protection, and image production

● Health Insurance Verification

● Outbound and Inbound Calls

● Cleaning

● Bookings and Appointments

● Vital Signs / Ordering Office Supplies

Lake Pointe Orthopedics – Rockwall, TX

LMRT Extern (600 Hours)

● Performed all duties related to taking x-rays of patients including proper positioning, direct patient care, radiation protection, and image production

● Health Insurance Verification

● Outbound and Inbound Calls

● Cleaning

● Bookings and Appointments

● Vital Signs / Ordering Office Supplies

Summit Specialist of Pain – 2018 - 2020

Front Desk Agent

● Customer Service / Greetings/ Payments

● Maintained HIPAA laws with clients

● Client interface developing rapport, authentic identity, and procedure assistance

● Patient records and specimen labeling

● Drug screening, and report validation

● Client liaison ensuring effective communication and operational flow

● Health Insurance Verification

WSP USA INC (FEMA 2017 - 2019

Home Adjuster

● Conducting in person audits and field inspections of property damage

● Identify errors and discrepancies to determine cause of inconsistencies

● Demonstrate strong analytical abilities to perform visual audits, surveys, and reviewed reported damages regarding weather related causes

● Utilized photo and video devises to capture evidence of damage

● Performed accurate investigations, maintained professional communication within compliance realm toward client services

7fUnited States Postal Service 2016 – 2018

Postal Worker

● Provide customer service to customers on routine routes, including phone answering questions pertaining to delays in service, holiday closures, and postal procedure policies

● Mail unload, and separating in correspondence with sortation AAA Texas 2014 - 2016

Underwriter Processor

● Responsible for managing the risk of exposure for AAA and our policy holders assessing the risk of current potential customers to determine insurance eligibility and the cost of coverage

● Reviewed applications and compared information to statistical data, reports, and policyholder information to make determinations of coverage

● Received and processed forms from insurance agents and made necessary endorsements to active policies

● Assisted in the personal queue by receiving incoming applications and using AAA guidelines as well as personal judgement to evaluate incoming risk on new business

● Customer Service

● Processed Payments

Contact this candidate