Social Media Business Development
Resume:
Summary of qualifications;
Accomplished salesperson, manager, marketing professional, social media influencer and business strategist offering twenty years of positive experience and effective leadership for numerous industry leaders.
I have functioned successfully, performing a broad span of responsibilities, while employed as a Sales Executive, Sales Director, General Manager & Social Media Influencer in numerous, different industries. Being results-driven, I have a documented ability to consistently meet or exceed quotas and increase revenue.
• Experienced in all aspects of consultative selling, from lead generation and cold calling to needs analysis, closing and post-sales service. Equally successful performing as a ‘Hunter’.
• Strong post sales service to be certain that customers had the full range of products to be best suited for proper applications
• Strong negotiation and customer retention skills with both B2B and B2C industries.
• Advanced skill set as a Telesales Representative.
• Successful creation of marketing campaigns, using social media, print, radio & cable platforms for advertising.
• Superior communication skills allowing productive interaction with entry through executive level personnel.
• Customer Service professional with over a twenty years of exceptional experience.
• Strives to stay at the forefront of valuable trends and new technology.
• Proficient with Microsoft Office suite of programs and Salesforce CRM software. Education
• Libertyville High School
College Preparatory
http://lhswildcats.org/
708 W Park Ave.
Libertyville, IL. 60048
June, 1983 - June, 1987
• College of Lake County
Business Administration
https://www.clcillinois.edu/
19351 W. Washington St.
Grayslake, IL 60030
June, 1988 - September, 1991
Professional Experience
• Stericycle
Sales Retention Specialist
https://www.stericycle.com/
2355 Waukegan Rd.
Bannockburn, IL 60015
October, 1991 - February, 1994
Sales of pharmaceuticals to Doctors, Veterinarians, Medical professionals & military installations nationwide
• Banzai Motorsports
General Manager
https://www.banzaimotorsports.com
611 North Milwaukee Ave.
Libertyville, IL 60048
April, 1994 – February, 2000
Directed a multifunctional team of sixty (60) individuals responsible for the sales, marketing, service for six global leading brands (Aprilia, Ducati, Honda, Kawasaki, Suzuki & Yamaha) of new and pre-owned motorcycles acquired on trade while finalizing sales agreements. I must include related products (safety apparel, clothing, parts, tools and accessories, for one of the nation’s largest powersports dealers. Developed executive level relationships with key industry leaders to secure best positioning for positive exposure and to obtain product releases prior to competition. Continuous development of sales and management team by creating training materials and moderating informative and motivational meetings. Resolving customer complaints, within Service & Parts departments, to maintain profit while growing our professional reputation. Grew product sales and profits by constantly delivering a minimum of 112% targeted objective for each consecutive year.
• Ocular Design Group, Inc.
Director, Sales & Marketing
149 Skokie Hwy.
Unit 218
Lake Bluff, IL 60044
January, 2001 – July, 2003
Negotiated two “exclusivity” contracts resulting in corporate revenue increase of over 30%. Directed sales, marketing & customer service departments consisting of fourteen professionals, including two managers, while still personally managing our organizations largest, most profitable clients. Accountable for financial controls including marketing ROI and P/L reporting to corporate officers. Achieved client retention of nearly 100% by teaching and practicing a consultative sales relationship.
• Grainger d.b.a. OrderZone.com eCommerce Account Manager
https://www.grainger.com/
100 Grainger Parkway
Lake Forest, IL 60045
Vernon Hills, IL / Austin, TX
February, 2000 – January, 2001
Generated over $100 thousand of revenue in the initial three months, exceeding projected sales goals by 68%. Managed largest strategic account consisting of 137 national locations and over 1500 participating personnel. Responsibilities included training, creation of individual accounts and directing website issues to proper departments. Demonstrated Works.com website functionality and economic benefits to upper management and executive officers at targeted companies. Exhibition of technical services at trade shows, in-house training events, while handling inbound & outbound calls while regaining the trust of clients that were wanting to end relations.
• Effective Frequency
Sales and Marketing Specialist
123 South Deerpath Drive
Vernon Hills, IL 60061
October, 2003 – August, 2013
Management of corporate Social Media accounts. Responsibilities include; increasing engagement across multiple social media sites, combining existing and new marketing campaigns, creation of informative and anticipated posts and daily interaction and maintenance.
• Capabilities include planning and developing marketing and advertising strategies, acting as a liaison between the end user and contracted specialists all while staying within budget.
• Outbound Telemarketing Management, analyzing metrics and training associates to achieve best results. Contracted sales of gloStream EMR software to Chicago area Physicians and Practice Managers. Management of corporate Social Media accounts. Responsibilities include; Increasing engagement across multiple social media sites, combining existing and new marketing campaigns, creation of informative and anticipated posts and daily interaction and maintenance. Capabilities include planning and developing marketing and advertising strategies, acting as a liaison between the end user and contracted specialists all while staying within budget. Outbound Telemarketing Management, analyzing metrics and training associates to achieve best results.
• CDW Corporation
https://www.cdw.com/
Account Management
Chicago, IL
September, 2007 – July, 2008
Numerous days, each consecutive month, as top producing Account Manager in both profit and revenue. Responsible for all aspects of account development and project management of a multi-million dollar book of business. Supervised sales cycle of corporate accounts so well, management used my accounts as the standard for training new hires in my vertical of Small Business. Always in the top percentile of Account Managers for requirements guiding success. Exceeded team goal by 20% totaling $1.2 million in separate client contracts.
• Dell Technologies / A.S.A.P. Software Sales Executive
https://www.dell.com/
850 Asbury Drive
Buffalo Grove, IL 60089
July, 2008 - April, 2011
Top producing sales representative Awarded for upselling additional related products (desktops, laptops, servers, monitors, docking stations, audio, webcams, cables, mounting solutions & security) for companies entire facilities
• Med-Vet International
https://www.shopmedvet.com/
National Pharmaceutical & Medical Supply Sales Executive
13822 W. Boulton Blvd.
Mettawa, IL 60045
May, 2011 - August, 2013
Top producing Pharmaceutical Sales Representative for 2012. Sales Associates & Customer Service team leader to answer inbound calls and assist with orders and answer questions. Promotes antibiotics, gastrointestinal pharmaceuticals, surgical instruments and wound care products. Calls on a minimum of 300 clients per week. 25% cold calling to new prospects and customer service assistance. Established successful end user and large volume reseller, accounts. Prepared presentations and quotes, effectively targeting past needs and current industry trends to increase sales while adding value to my services.
• Rust-Oleum Corporation d.b.a. WATCO 847-***-****
https://www.rustoleum.com/
Sales Advisor
11 Hawthorne Parkway
Vernon Hills, IL 60061
August, 2013 – August, 2015
Inbound and outbound sales calls, marketing Watco's industrial floor and wall coatings (Concrete patch & repair, epoxy resin and paints including anti-slip and chemical resistant products, line marking tape and fiber reinforced plastics) for both interior and exterior applications including industrial and large residential needs. Spent numerous months as top producing Salesperson in the United States. Site visits to customers, evaluating application sites and recommending products, including primers, surface preparation needs and other customer service support. Discovering square footage and providing competitive quotes while remaining profitable for Rust-Oleum. Customer Service support for product issues, placing orders and tracking of shipments.
• Effective Frequency
Business Development Director
190 Ashington Circle
Lake Bluff, IL 60044
August, 2015 - present
Manufacture Certified – Apple Inc., VMware, Inc., Symantec Corp., Cisco Systems and gloStream EMR Software 2014 – Certified 'Integrity Selling' sales professional.
2007 – Huthwaite SPIN Selling Workshop 2002 – Presidents Award – Awarded annually, by Ocular Design Group’s owners, to the employee showing the greatest leadership and growth.
2000 – Formally and publicly recognized and awarded for growing relations and revenue, within the W.W. Grainger account, by Works.com Executive Management team.
Organizations
• Championship Cup Series Motorcycle Racing (CCS) – Midwest region, number 73, Competitor since 1999
• American Motorcyclist Association (AMA) – Member and contributor since 1993
• Conservation Club of Kenosha County (CCKC) – Member
• https://www.imdb.com/name/nm2510288/?ref_=ext_shr_eml
Michael Firca
@Michael_Firca
*************@*****.***
190 Ashington Circle
Lake Bluff, Illinois 60044
https://www.indeed.com/m/?from=j
https://www.linkedin.com/mwlite/in/michaelfirca
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