Patient Access Representative
Resume:
CHERIE SMITH
PROFESSIONAL EXPERIENCE
CROSS COUNTRY MEDICAL/RADIOLOGY, Remote October 2023
Patient Intake
Check patients in and out
Appointment scheduling.
Cash collection procedures.
HOUSTON METHODIST HOSPITAL May 2021 – October 2021; May 2023 – September 2023
Patient Access Representative (Contract, May 2023 – September 2023)
Greets patients and obtains demographics, financial and insurance information enters or updates data in Epic.
Calculates and collects patient time of services, payments in accordance with departmental cash, credit card collections control procedures.
Schedule follow-up visits, manage patient appointments distribute patient documents and scans documents in EPIC.
Acts as liaison between patients, clinical staff, and physician regarding questions.
Post payments to patients accounts after verification is complete
Patient Business Rep/Secretary (Contract, May 2021 - October 2021)
Checked in patients including obtaining and accurately entering all patient registration data into the EPIC electronic medical record system.
Checked out patients to include collecting patient copays and amounts due at the time of service.
Answered incoming calls.
Took messages and routed calls appropriately.
Scheduled and confirmed patient appointments via calls or the Well app messaging platform.
Provider schedule maintenance/organization.
Insurance verification and prior authorization processing.
Communicated to patients regarding the billing process and their financial responsibility.
Obtained all necessary information needed for referral processing.
Scanned both internal and external medical records.
Trained new hires.
All other duties as assigned.
AVENUE 360 HEALTH & WELLNESS January 2022 – March 2023
Patient Access Specialist
Greeting patients and their caregivers on arrival.
Collecting information such as patient details, medical history, billing, insurance information, etc.
Obtain authorizations for services, medications, etc.
Call on the pharmacies for medication refills
Handle referrals for the patients
Preparing patient admission and discharge documentation.
Entering information into databases and maintaining accurate records.
Relaying information to relevant staff members.
Informing patients and their caregivers of hospital procedures, policies, and protocols.
Providing patients with billing and payment information.
Dealing with patient questions, concerns, and issues.
Performing general administrative tasks.
ALLEGIANCE BANK February 2017 - April 2021
Contract Lobby Teller/Universal Banker
Identified and informed customers of account status deficiencies.
Worked closely with the Office Manager and bank staff to research customer inquiries and dispute transactions.
Performed routine and intermediate branch and customer services duties such as processed loan payments, cash checks, deposits, and withdrawals.
Assisted with night depository duties.
Very well organized and able to meet deadlines.
Able to handle large sums of cash on daily bases.
Familiar with securing bank premises and closing procedures.
MD ANDERSON, Houston, TX November 2014 - February 2016
Patient Access Specialist (Contract)
Patient registration.
Proper documentation of patient charges to ensure deadlines are met.
Scanned/Linked patient charge directs and received packing slips into the Image Now database.
Efficient user of the organization software.
All other duties as assigned.
SPECTRACELL LABORATORIES, Houston, TX March 2013 - October 2014
Data Entry
Ensured patient charts/lab orders were complete and correct.
Entered all patient demographics to include insurance information.
Entry of lab orders to include but not limited to the following information: LPP, CPT codes, MTHFR, and ICD-9 codes.
Consistently met the daily data entry quota of entering 100 documents into the system daily.
Supported with documenting and escalating issues with samples received to include providing all accompanying paperwork.
RELIANT NORTHWEST HOSPITAL, Houston, TX November 2011 - March 2013
Administrative Assistant
Coordinated schedules, managed appointments, and completed travel arrangements while coordinating and scheduling meetings.
Sorted and routed all mail to appropriate individuals.
Composed and typed routine correspondence.
Created new patient folders and ensured patient information was filed appropriately.
Insurance verification and accurate data entry of all patient information.
PBX Operator in the admission dept, and front desk service with strong customer service abilities.
Scanned and routed documents; faxed requests.
Monthly chart audits to ensure all insurance information was correct and verified.
Updated and generate the Daily Census Report and Medical Record (HIM).
EDUCATION AND CERTIFICATIONS
HOUSTON COMMUNITY COLLEGE, Houston, TX
Associates in Business Management (In Progress, 2023)
NATIONAL NOTARY ASSOCIATION
Certified Notary, 2019
WORLD TAX ONLINE
Certified Tax Preparer, 2010
LINCOLN ACADEMY HIGH, Houston TX
Diploma, General Studies
SKILLS
Strong Microsoft Office skills including Word, Excel, and PowerPoint
Types 40wpm, SAP, Epic, and Athena: 6+ years of experience in non-clinical
Over 25 years of customer service and management skills
Expert in handling customer inquiries, complaints, problems, and concerns
Able to effectively communicate standard policies and procedures
Strong interpersonal and communication skills, with high attention to detail
Ability to prioritize daily tasks and meet set deadlines
Exceptional leadership and ability to motivate teams with a consistently positive attitude
Familiar with 4 years processing day drop bags for businesses
6 years opening personal and business accounts for new customers and existing customers
6 years of cross-selling products and services
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