Technical Support Call Center

RELEVANT EXPERIENCE

Technical Support, MSAD**, Oxford Hills Comprehensive High

School, South Paris, ME 08/2020–Present

• P rovide technical support for educational and administrative technology, troubleshooting a variety of issues across hardware, software, and network platforms.

• C ollaborate with staff to implement technology solutions that improve educational delivery and efficiency.

• M anage device readiness and maintenance, including support for standardized testing and digital readiness programs. Payroll Support, Paychex, Inc.,

Lewiston, ME 12/2018–06/2020

• F ield calls and lead chats troubleshooting Systems Core Advanced and PACO for new client onboarding.

• T roubleshoot issues regarding payroll, client maintenance, and new client onboarding including 401(K), client portals, and payroll reports. Advantage Support Technician, Paychex, Inc.

Lewiston, ME 05/2016–12/2018

• P rovided support to remaining branches of Advantage including troubleshooting system.

• F ielded support questions in live chats, emails, and phone call interactions.

• S erved as liaison to develop and maintain system including web administration.

Customer Care Support, Carbonite, Inc.

Lewiston, ME 03/2014–05/2016

• F ielded calls from customer base to troubleshoot issues and restore files from computer crashes or new setups.

• C ompleted retention sales and spiffs within national call center. Customer Service Marketing Rep., Bank of America

Brunswick, ME 06/2013–01/2014

• C ompleted Sales based on calls per hour and volume of sales per call within national call center.

• F ielded calls from customers, servicing their accounts and offering various services from Bank of America/FIA card services. Business Specialist, Apple

South Portland, ME 08/2008–02/2013

• S upported Apple Business Team by meeting acquisition goals and overseeing business operations.

• B uilt relationships with large/national clients.

• P rovided issue resolution and fielded customer inquiries.

• K ept customer satisfaction levels high by placing high volume product orders per client requests and maintaining follow-up communications.

• U tilized CRM software to manage customer interactions.

• S erved as an Mentor, iPhone Expert and Core/New Hire Trainer. JASON HENRY

Support Professional

CORE QUALIFICATIONS

• Troubleshooting

• Data Management

• Customer Support

• Onboarding

• CRM Software

• System Script Running

• Business Operations

• Payroll Functions

• Website & Portal Navigation

• Retention Sales

• Mentorship/Leadership

• Interpersonal Communication

TRAINING PROFILE

Canisius College

Buffalo, NY

Coursework toward History &

International Relations

United States Marine Corps

San Diego, CA

Legal Service Specialist

Immaculate Heart Central

High School

Watertown, NY

High School Diploma

Extracurricular:

• L icensed Zumba and Strong by

Zumba Group Instructor

• P ortland Rugby Football Club,

Former Member Bates

• R ugby Team, Former Coach

University of New England

• R ugby Team, Former Coach &

Innovator Coach

• H OBY Maine, Sr. Facilitator &

Corporate Board Member

• M oxie Festival, Emcee 2015–2017

• M arine Corps League, Sargeant

at Arms

OTHER WORK HISTORY

Consultant, Preval Direct

Scarborough, ME 01/2008–12/2008

Lead Dispatcher, ITN Portland

Westbrook, ME 08/2007–01/2008

CONTACT

***********@*****.***

AUBURN ME 04210

(207) 766 - 6765

PROFILE

A dynamic and experienced

support professional with

a variety of ever-increasing

experience. Proven track

record of providing quality

client services across

platforms. Expertise includes

business operations, payroll

support, customer care, and

legal services.

Contact this candidate