Customer Service Representative
Resume:
Zyanna Wispe
Zyanna Wispe
1712
Duluth GA 30096
***********@*****.***
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Skills
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proficient in customer service software and CRM systems
- Problem-solving and conflict resolution skills
- Ability to multitask and prioritize effectively
- Attention to detail and accuracy in data entry
- Detail-oriented with strong organizational abilities
- Proficient in Microsoft Office Suite and retail management software
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Experience
ACC / Customer Service Representative
July 2023 - PRESENT, Goergia
- Responded to customer inquiries via phone, email, and chat, providing accurate and timely information to resolve their concerns.
- Assisted customers in placing orders, tracking shipments, and processing returns, ensuring a positive customer experience.
- Handled customer complaints and worked towards finding satisfactory resolutions, escalating issues when necessary.
- Maintained a high level of product knowledge to effectively address customer inquiries and provide appropriate recommendations.
- Collaborated with cross-functional teams to resolve customer issues, ensuring a seamless and efficient resolution process.
- Achieved and consistently exceeded monthly performance targets, including customer satisfaction ratings and response times.
Teleaffects/ Customer Service Representative
January 2022 - June 2023, Georgia
- Responded to customer inquiries via phone, email, and live chat, addressing their concerns and providing accurate information.
- Assisted customers in navigating the company's website, troubleshooting technical issues, and placing orders.
- Resolved customer complaints and escalated complex issues to the appropriate department for further investigation and resolution.
- Maintained detailed and accurate records of customer interactions and transactions using the company's CRM system.
- Collaborated with cross-functional teams to ensure prompt and satisfactory resolution of customer issues.
- Achieved and consistently exceeded monthly customer satisfaction targets, receiving positive feedback from customers.
- Participated in ongoing training sessions to enhance product knowledge and improve customer service skills.
Ross Dress For Less / Asistant Manager
January 2019 - October 2021, Florida
- Assisted the facility manager in overseeing daily operations, including inventory management, staff scheduling, and customer service.
- Trained and mentored new employees, ensuring they were equipped with the necessary skills and knowledge to perform their duties effectively.
- Assumed managerial responsibilities in the absence of the facility manager, ensuring smooth operations and maintaining high standards of customer service.
- Collaborated with the facility manager to develop and implement strategies to improve sales and customer satisfaction.
- Conducted regular store audits to ensure compliance with company policies and procedures.
- Assisted in resolving customer complaints and inquiries, ensuring prompt and satisfactory resolutions.
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Education
Florida Technical College/ Associate Degree
January 2020 - November 2021, Florida
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Objective
Highly motivated and dedicated customer service professional with 2 years of experience seeking a challenging position where I can utilize my skills and expertise to enhance customer satisfaction and contribute to the growth of the organization.
Contact this candidate