Customer Service Operations Manager

S. PRABATH MANJULA DIAS

PHARMACY ASSISTANT / PHARMACY AIDE

PROFESSIONAL SUMMARY

Dynamic and organized Pharmacist offering 21+ years of experience in customer service, sales, cash register management, and restocking while ensuring that a pharmacy is running efficiently. Streamlines business operations and processes to enhance the flow of the workplace. Leverage customer service skills by training teams in effective problem resolution and service methods to improve customer satisfaction. Thrives in fast-paced environments requiring the ability to prioritize and manage multiple projects within time limits.

SUMMARY OF SKILLS

Profound knowledge of medical terminology and experience working with pharmacies

Proven ability to prioritize and handle multiple tasks

Proficient typing and computing numerical data

Pharmacy software skills (Retail RX)

Excellent customer service skills and a strong sense of urgency

Solid research and problem solving skills

Prescription dispensing skills

Product safety practices

Attention to detail

Time management skills

PROFESSIONAL CERTIFICATIONS

Certificate of Efficiency as Pharmacist 29th June 2000 The Ceylon Medical College Council

http://cmcc.lk/

Registration as Pharmacist (No 4806) 06th Feb 2001 Sri Lanka Medical Council

https://slmc.gov.lk/

Certified Pharmacist of Sri Lanka – Reg no 4806

WORK EXPERIENCE

Pharmacist – Executive / Managerial Grade 01st October 2024 to date Cargills Retail (Pvt) Ltd, Colombo 1, Sri Lanka

https://www.cargillsceylon.com/

Job Role

Compounding and dispensing medications, as prescribed by physicians.

Monitoring customers’ drug therapies, advising interventions, and informing customers of any potential side effects.

Instructing customers on how and when to take prescribed medications.

Conducting health and wellness screenings.

Ensuring a safe and clean working environment.

Completing operational requirements of the pharmacy, including verifying order entries, maintaining records of controlled substances, charges, and removing expired and/or damaged drugs from the pharmacy’s inventory.

Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice.

Performing other administrative tasks when needed

Pharmacist 05th Dec 2019 to 31st Dec 2023

Healthnet International (Pvt) Ltd, Colombo 5, Sri Lanka Healthnet International (Pvt) Ltd was a subsidiary of the Hemas Group of Companies

(https://www.hemas.com/) until December 2023. The company suspended its operation on 31st December 2023 was liquidated due to lack of profitability. Job Role

Dispensing medication: Go through prescriptions and ensure the correct dosage is given.

Educating patients: Advise patients on how to safely and effectively use their medications. They also recommend over-the-counter medications.

Consulting with other healthcare professionals: Work with doctors, nurses, and other healthcare professionals to recommend the best medicine for a patient's condition.

Managing the pharmacy: Manage pharmacy staff, including pharmacy technicians and assistants.

Providing basic health advice: Offer advice on topics such as nutrition, stress management, and how to stop smoking.

Maintaining customer records: Maintain customer records of prescriptions

Stores Executive 16th Sep 2013 to 15th Oct 2019

Durdans Hospital, Ceylon Hospitals PLC, Colombo 3, Sri Lanka https://www.durdans.com/

Durdans Hospital is JCI Accredited and has the Gold Seal Approval - 2017

(JCI - Joint Commission International)

Job Role

Function of pharmaceutical according to JCI Accreditation

Manage daily operations of the medical store

Monitor and maintain inventory levels of medical supplies

Order and replenish stocks as necessary

Ensure compliance with health and safety regulations

Supervise and train store staff

Implement and oversee store policies and procedures

Handle customer inquiries and complaints

Coordinate with suppliers and vendors

Maintain accurate records of transactions and inventory

Ensure the cleanliness and organization of the store

Pharmacist 01st April 2003 to 01st May 2012

Operations Manager 01st May 2012 to 31st May 2013

IC Drug Stores, Colombo 4, Sri Lanka

IC Drug Stores was a subsidiary of Colombo City Holdings PLC which was formally known as The Colombo Pharmacy Company PLC. The company decided to close its Pharmaceutical Operations in July 2013. Please refer to the letter dated 13/06/2013 given by the company in this regard.

Job Role as Pharmacist

Sterilize surfaces and equipment and prepare the pharmacy for opening

Greet customers and answer questions

Receive prescriptions and check their validity

Process prescriptions electronically and ensure all information is complete and accurate

Select the appropriate medicine and measure dosages to fill prescriptions

Sort, stock, label medication and monitor inventory

Undertake administrative tasks (e.g. record-keeping) as assigned

Comply with all security measures and quality standards Job Role as Operations Manager

Managing pharmacy employees: Leading the pharmacy department, including supervising pharmacy technicians and cashiers

Improving pharmacy operations: Identifying opportunities for new services and improving existing systems, processes, and policies

Ensuring compliance: Ensuring the pharmacy complies with state and federal laws and regulations

Managing inventory: Managing inventory preparation and ensuring the pharmacy is stocked with adequate supplies

Managing finances: Analyzing situations and making financial decisions to support departmental objectives

Managing workflow: Ensuring tasks are completed on time and holding others accountable for efficient workflow

Managing equipment: Ensuring proper operation and maintenance of pharmacy department equipment

Managing billing: Ensuring timely and accurate billing of all pharmacy charges and reimbursement activities

EDUCATION

General Certificate of Education (Ordinary Level – year ) 1991 General Certificate of Education (Advanced Level) 1994 Department of Examinations, Sri Lanka

https://www.doenets.lk/

PERSONAL DETAILS

Name: Subaweerage Prabath Mangula Dias

Date of Birth: 12th July 1975

Nationality Sri Lankan

Civil status Married

Residential address: No 192/2A, Thapodha Rd, Swarapola, Piliyandala, Sri Lanka Email: ************@*****.***

Mobile: +94-75-343-****

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