Data Entry Accounts Receivable
Resume:
Michele Knotts
Tucson, AZ *****
********@*****.***
Efficiency Magician
Authorized to work in the US for any employer
Work Experience
Accounts Receivable
T & T Cleaning and Restoration-Tucson, AZ
May 2023 to September 2024
Processing payments over phone, credit cards, checks, cash, and ACH. Collections through invoicing, followup through email and phone. Delinquency letters and forwarding to attorney for judgement.
Creating pre leins and executing leins on properties. Monthly payment plan collections.
Generating invoices from documents relating to job and forwarding them to homeowners. Data entry in excel, Quickbooks, housecall, and JobDox programs. Answering homeowners questions and explaining processes. Assisting in new employee applications and on boarding paperwork as well as performing HR duties as needed.
Creating new account files electronically and physically. Answering calls for new business and setting up all information for project managers to establish initial contact.
Coordinating with insurance adjusters to negotiate payment for homeowners. Filing of insurance claims with pertinent documents for review. Tracking data to increase efficiency and speed of information. Accounting Associate
SAAF-Tucson, AZ
December 2022 to February 2023
Data entry accounts receivable, accounts payable, journal entry, travel expenses, mileage reimbursement and advances. Check runs for multiple properties, utilities, maintenance etc. Rent collection and reconciliation. Reconciliation of credit card bill and achieving backup documentation from individuals to support purchases.
Account Specialist
Alorica-Tucson, AZ
December 2021 to September 2022
Provide excellent customer service in credit card and banking industry on multiple contracts. Payments, rewards, APR, statements, lending laws, and service for personal and business customers. Troubleshooting on errors and fraud on customers accounts. Account Specialist
C3/Customer Contact Channels-Tucson, AZ
September 2017 to February 2019
Data tech troubleshooting.
Incoming calls and customer call backs.
Team lead for newly trained agents joining production. Sales of products from hardware to services.
Office Manager
Carolina Care Center-Goldsboro, NC
August 1996 to December 2001
• Accounting functions including A/R, A/P, payroll, payroll taxes, and billing
• Insurance claim filing and management
• Patient chart management and maintenance
• Coordinate and distribute materials to Employee Assistance Programs (EAP)
• Scheduling of appointments for all providers within office
• Secretarial and receptionist duties as required
Sales Representative, Gas Products
Best Distributing Co-Goldsboro, NC
August 1994 to September 1995
• Took incoming calls on gas products - service and sales
• Wrote co-op credits as requested by dealers; able to match vendor credits to credit requests
• Responsible for replacement and returns - ensure proper credit was issued
• Wrote and priced purchase orders for restocking
• Shipped products for department - handling bills of lading and coordinating shipments with warehouse Customer Service Representative
Roche Biomedical Laboratories-Raritan, NJ
July 1991 to June 1993
• Verbal test results on incoming calls and occasional calling on stat results
• Special projects: locating missing lab results
• Knowledge of all tests ran at lab, reasons tests were run, and to learn all new test information as it became available
• Was selected from department to participate and completed (TQM) Total Quality Management Program Office Manager
J. Norman & Company-Raritan, NJ
May 1990 to May 1991
• Responsible for all office materials and available cash fund
• Revised entire file and computer systems
• Obtained clients for placement in executive positions Education
BS in Business Administration
Mount Olive College - Mount Olive, NC
2006
AAS in Accounting
Wayne Community College - Goldsboro, NC
2004
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Quality Management
• General Ledger Accounting
• Accounting
• Financial Report Writing
• Accounts Payable
• Account Reconciliation
• Bank Reconciliation
• Journal Entries
• Bookkeeping
• GAAP
• QuickBooks
• Microsoft Excel
• Accounts Receivable
• Office Management
Assessments
Bookkeeping — Proficient
November 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Office manager — Proficient
December 2022
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Sales skills — Proficient
July 2024
Influencing and negotiating with customers
Full results: Proficient
Managing accounts in QuickBooks — Proficient
November 2022
Using QuickBooks software to manage business financials Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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