Customer Service Store Manager

STEPHANIE MORRIS-SINCLAIR

Bangor, ME *****

207-***-**** - ***************************@*****.***

PROFESSIONAL SUMMARY

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

SKILLS

Desktops, Laptops and Mobile

Devices

Shrink Minimization

Time Management

Kronos Timekeeping

Answering Customer Questions

Inventory Counting

Leadership

Management Training

Inventory Control

Waste Management and Reduction

Customer Relations

POS Systems Operations

Verbal and Written Communication

Customer Experience

Customer Service Management

Cash Auditing

WORK HISTORY

02/2022 to Current Assistant Store Manager

R H Foster Freshies – Milford, ME

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Made hiring recommendations to increase company's productivity and profitability with quality workers.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

12/2020 to 02/2022 Assistant Food & Beverage Manager Carroll Corp Burger King – Bangor, ME

Supported restaurant closing, restocking items and reporting shortages. Offered information on menu items, garnishes and preparation methods to choosy guests.

Monitored food preparation and offered feedback on portion size and presentation. Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.

Assisted guests with menu choices, recommending pairings in alignment with preferences.

Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Wiped down kitchen counters and used sanitizing products to remove grime. Monitored food and beverage supplies, assisting with restocking when needed. Provided attentive service and proactively assessed guest needs. Established rapport with customers by providing friendly and attentive service. Addressed customer complaints and inquiries to verify satisfaction. Monitored dining room inventory and replenished as necessary. Assisted customers with carry-out service.

Processed payments for orders and provided customers with change. EDUCATION

06/2001 High School : General Studies

Hampden Academy - Hampden, ME

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