User Acceptance Quality Assurance
Resume:
JAN BENDTSEN JR
*********@*****.***
●Extensive experience in User Acceptance Testing, test case writing and functional requirements creation
●Strong in IT Business Analysis, process mapping and documentation
●Strong background in Customer Relationship Management/Salesforce.com
●Significant Project Management experience
●Strong experience in data analysis, metrics and reporting
●Proficient in Excel, Access and SQL queries
●Vast experience in designing business communications, training and customer surveys to a wide range of audiences
●Extensive experience in vendor management (Docupace)
●Proficient with Zoom communications re: user management and troubleshooting
●Strong experience with IT asset management, tracking and governance
PROFESSIONAL EXPERIENCE
NOVEMBER, 2022 – TO DATE
ANALYST/QUALITY ASSURANCE, AXTELLA FINANCIAL, ANN ARBOR, MI
●LED PRODUCTION SUPPORT FOR DOCUPACE/AXTELLA RELATIONSHIP
●ALIGNED WITH MULTIPLE DEPARTMENTS (OPERATIONS, COMPLIANCE AND THE VENDOR) TO CREATE FUNCTIONAL REQUIREMENTS, CREATE TEST PLANS, EXECUTE USER ACCEPTANCE TESTING
-defect tracking
-completion %
OCTOBER, 2015 – NOVEMBER, 2022
TECHNOLOGY SPECIALIST, VOYA FINANCIAL, WINDSOR, CT
●RESPONSIBLE FOR VENDOR MANAGEMENT AND BECAME OWNER OF THE DOCUPACE/VOYA RELATIONSHIP
●ALIGNED WITH MULTIPLE DEPARTMENTS (IT, OPERATIONS AND THE VENDOR) TO CREATE FUNCTIONAL REQUIREMENTS, CREATE TEST PLANS, EXECUTE UAT AND PROVIDE SIGN-OFF
●RESPONSIBLE FOR THE COORDINATION AND RUNNING OF PRODUCTION DEPLOYMENTS AND BUSINESS CHECK-OUTS
●TOOK ON THE TASK OF RELEASE FEATURE REVIEW PRE-UAT AND LESSONS LEARNED POST DEPLOYMENT
●PROVIDED TRAINING TO SUPPORT TEAMS AS WELL AS ADVISORS OF NEW RELEASE FEATURES
●PARTNERED WITH SUPPORT TEAMS TO PROVIDE TROUBLE SHOOTING FOR PRODUCTION ISSUES
●TOOK ON AN ADDED ROLE OF PURCHASE ORDER CREATION AND VENDOR INVOICING TRACKING/APPROVALS
●RESPONSIBLE FOR DATA ANALYTICS AND MONTHLY METRICS FOR ZOOM USAGE, BOX USAGE, ACTIVE ADVISORS AND FINANCIAL PLAN CREATION
●BECAME ADMINISTRATOR AND OWNER OF VOYA’S ZOOM AND BOX ACCOUNTS
●RESPONSIBLE FOR EVALUATING AND DELIVERING VENDOR SOLUTIONS
JULY 6, 2015 – OCTOBER 18, 2015
CONSULTANT, VOYA FINANCIAL, WINDSOR, CT
●AS A CONTRACTOR, RESPONSIBLE FOR COORDINATING A UAT EFFORT FOR SEVERAL PROJECTS
●CREATED TEST PLANS FOR PROJECTS AND BECAME A RESOURCE WHO ASSISTED AND TRAINED ASSOCIATES WITH THEIR TEST PLAN CREATION
DECEMBER 1, 2014 – FEBRUARY 20, 2015
IT SERVICES/INVENTORY ANALYST, COMMUNITY HEALTH NETWORK OF CT
●CONDUCTED DATA VALIDATION OF HARDWARE INVENTORY TO WHAT WAS ENTERED IN THEIR TRACKING SYSTEM
FEBRUARY 2005 – NOVEMBER, 2014
ANALYST III – CRM BUSINESS SOLUTIONS, BOEHRINGER-INGELHEIM PHARMACEUTICAL, DANBURY, CT
●RESPONSIBLE FOR DATA ANALYTICS AND REPORTING REGARDING PHARMACEUTICAL SALES REPS
●RESPONSIBLE FOR CREATING SATISFACTION SURVEYS FOR SALES REPS
●MANAGED AND DESIGNED CONTENT OF COMMUNICATIONS AND TRAINING FOR INTERNAL CLIENTS, EXTERNAL CLIENTS AND SUPPORT STAFF
●PERFORMED AS AN INTEGRAL COMPONENT OF USER ACCEPTANCE TEST CASE WRITING AND USER ACCEPTANCE TESTING
●MANAGED THE DEPLOYMENTS OF NEW HARDWARE (LAPTOPS, PRINTERS, IPADS AND TABLETS FOR ~3,000 SALES REPS
MAY, 2002 – FEBRUARY, 2005
CONTRACT EMPLOYEE/CUSTOMER SUPPORT TECHNICIAN, BOEHRINGER-INGELHEIM PHARMACEUTICAL, DANBURY, CT
JULY 1990 – MARCH 2002
LEVEL II & III – TECHNICAL SUPPORT, CHOICEPOINT, INC., HARTFORD, CT
JANUARY 1985 – JUNE 1990
CUSTOMER SUPPORT TECHNICIAN, AETNA LIFE & CASUALTY, HARTFORD, CT
EDUCATION
JANUARY 1985
BACHELOR OF SCIENCE, COMPUTER TECHNOLOGY, UNIVERSITY OF NEW HAVEN
New Haven, Connecticut
MAY 1983
ASSOCIATE DEGREE, DATA PROCESSING, WATERBURY STATE TECHNICAL COLLEGE
Waterbury, Connecticut
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