Project Manager It
Resume:
Mrs. Aminata Ndiom
IT Project Manager
Allen, TX
************@*****.**
www.linkedin.com/in/badji
IT Project Manager with over 10 years of experience in delivering IT projects in different industries. Proven ability to lead agile diverse Cross-Cultural teams, manage global stakeholders and drive projects from conception to delivery. Strong background in Agile methodologies and practices with extensive experience in risk management, communication and team leadership. Fast learner and adept at optimizing processes, fostering collaboration among diverse stakeholders, ensuring on-time delivery and enhancing service efficiency through continuous improvement initiatives.
• Agile methodology: Scrum, Kanban, Waterfall
• Business Analysis: Requirements Gathering, Process Engineering, Use Case Development
• Stakeholder Management: Communication, Persuasion, Conflict Resolution, Reporting
• Project Management: End-to-End Delivery, Risk Management, Budget and Cost management
• Continuous Improvement: Change Management, Process Optimization
• Team Leadership: Cross-functional and multicultural teams Management, Interpersonal skills, Emotional Intelligence
• Certifications: PMP (In progress), SAFe 5 Agilist, Virtual Agile Teams (Scrum) Service Delivery Manager
Bred IT (subsidiary of BRED Banque Populaire), Thailand Feb 2022 – Jul 2024
• Led an agile team of 9 developers and 1 project manager to deliver regulatory compliance software development projects, ensuring alignment with Business strategy and priorities.
• Partnered with cross-functional teams to translate business requirements into effective solutions and manage dependencies to ensure seamless execution and adherence to project timelines, scope and budget.
• Oversaw end-to-end the SDLC, from requirements gathering to production rollout.
• Collaborated with stakeholders to define acceptance criteria and drive successful projects implementation, resulting in improved compliance experience. Professional Summary
Core competencies
Professional Experiences
• Reported project status and risk assessments to stakeholders, improving transparency and decision-making processes.
• Implemented continuous improvement strategies in the delivery process, reducing project turnaround.
• Developed and maintained comprehensive technical documentation for all projects, ensuring alignment with product updates and evolutions.
• Managed resource planning and allocation to optimize project delivery and execution efficiency. Manager, Corporate Travel Solutions Delivery
Amadeus, Thailand Mar 2019 – Jan 2022
• Led a team of 8 resources to manage the implementation of the Amadeus Business Travel Online Booking Tool across Asia Pacific, ensuring successful deployment for major clients.
• Oversaw end-to-end the projects lifecycles, from requirements gathering to production rollout, maintaining adherence to scope and budget.
• Initiated and maintained Projects technical documentation following product evolutions.
• Collaborated with Delivery teams in the Business Unit to develop and standardize the implementation methodology.
• Participated in the improvement of market penetration by defining Market templates for specific customers to anticipate on future implementations cost and timeline.
• Defined Service designers to participate in major enhancement by contributing to the roadmap and supporting pilot with customer.
• Managed the team focusing on recruitment, training and upskilling to improve team performance. Product Owner
Amadeus, Thailand Jan 2018 – Feb 2019
• Led the implementation and deployment of Teleopti WFM solution across multiple Amadeus Customers service Centers locations in APAC, coordinating between vendors, integrators, and internal teams.
• Put in place the Second Level support with right process to support WFM users.
• Provided training and awareness sessions on the solution and new features to internal users for better adoption.
• Drafted comprehensive documentation and support guides, ensuring seamless knowledge sharing and post-deployment support.
Contact Center Solutions Architect
Amadeus, Thailand Sept 2014 – Dec 2017
• Responsible for the UCCE call routing scripts implementation from Design and Build to Go live across multiple Amadeus Customer Service Centers sites in APAC,
• Ensured consistent and harmonized technical architecture within all sites of the call routing domain
• Acted as a technical advisor to stakeholders in APAC, ensuring alignment with business objectives and infrastructure capabilities.
• Participated in incident management process to successfully mitigate critical system issues within the SLA timeframe acted as Level 3 support
Production Engineer
Dalkia Infracom, Lyon, France Jun 2013 – Aug 2013 Telecom Engineer
Monaco Telecoms, Monaco Mar 2012 – Apr 2013
Telecom Engineer
SFR, Aix-en-Provence, France Dec 2011 – Feb 2012
2008-2011: Master Degree in Electronic Engineering, Telecommunication and Networks, Polytech’Nice Sophia Antipolis, France
2006-2008: Class Preparing Students for the Entry Exams to French Graduate Schools, Physics and Engineering Sciences, Lycée Dupuy De Lôme, France
2005-2006: A-Level High school graduate, Mathematics and Physics, Lycée Ababacar Sy, Senegal
• Microsoft Office, SharePoint, MS Teams, MS project, Jira, Confluence
• Reading, Cinema, Music, Travel, Networking, Sports (Cycling, Swimming, Jogging, Trekking) Education
Key Tools
Interest
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