Customer Care Assistant Head
Resume:
********.********@*****.***
Jamaican
Single
Sheriece
Duncan
Assistant Head of
Security- TGE Consulting
Limited
PERSONAL SKILLS
Leadership Communication
Decision Making Interpersonal
Skills
Computer
Literacy
Analytical Skill
Oral and Written
Skill
LANGUAGES
English
SUMMARY To bring my strong sense of dedication, motivation, and responsibility to your organization and to utilize my great interpersonal skills in becoming a better individual. Working assiduously while positively contributing to the development of this dynamic organization.
WORK EXPERIENCE Sales & Geographical Information
Digicel
Kingston, Jamaica
Approach each House within a geographical map to offer services and products.
Convince customers by using sales pitches to buy product and services offered.
Handle payments made by customers.
Handle issues and queries of customer.
Meet daily sales target.
Meet customer expectations.
Ensure that correct procedure
Provide a daily report of each days activities.
Offering assistance to teammates if possible.
Use database to selected designated division to provide services
Provide feedback from customers
Re-associate and design bre access terminals for
geographical location to provide services to customers Work in teams to complete task to best analyze solutions for customers.
Jul 2019 - Oct 2021
Account Management
Sutherland Global
Nov 2018 - Mar 2019
Kingston. Jamaica
Manage high call volumes
Meet account monthly sales target.
Submitting banking information
Resolve customer's complaints
Assisting agents with issue and queries.
Meeting accounts expectations.
Provide perfect customer experience.
Customer Care Associate
Hinduja Global Solution
Kingston, Jamaica
Resolve customer's complaints.
Handle escalated calls.
Provide accurate account information to customers. Handle payments on customer's account.
Handle changes and renewals on customer's account. Meet customer expectation.
Provide the perfect customer satisfaction.
Jan 2017 - Feb 2018
Direct Sales Agent
Digicel
Kingston, Jamaica
Approach each House within a geographical map to offer services and products.
Convince customers by using sales pitches to buy product and services offered.
Handle payments made by customers.
Handle issues and queries of customer.
Meet daily sales target.
Meet customer expectations.
Ensure that correct procedure
Provide a daily report of each days activities.
Aug 2016 - Nov 2016
Offering assistance to teammates if possible.
Police O cer
Jamaica Constabulary Force
Jamaica
Maintenance of Law and Order
Preserve the People's Peace
Protection of Life and Property
Prevention and Detection Crime
Duty Student- In charge of commanding a parade of 204 students.
Deputy Class Captain- In charge of managing all classroom activities.
Jun 2022 - Sep 2023
Assistant Head of Security
TGE Consulting Limited
Jamaica
Managing and overseeing the company's daily affairs. Perform duties of the Chief of Security in his/her absence. Coordinate activities of security, safety, and related functions.
Plan and organize all phases of the College’s re, safety, and security operations plan
Conduct loss of asset investigation and reports of accidents Conduct the primary investigation if any incident happened on the site.
Collect accident and injury data reports.
Assist in development and implementation of safety goals, objectives, and training from employees.
Establish and maintain the positive and effective working relationships with the employees.
Visit all areas of responsibility and ensure the safety of workers.
Conducting risk assessment for each site/location. Inspect all location for any unusual condition i.e. ; location hazards or damages.
Oct 2022 - Present -
EDUCATION Information Technology Sep 2010 - Jul 2015
Wolmer's Trust High School for Girls
Kingston, Jamaica
I did a wide variety of subject through my ve years at my secondary school. However during my 3rd year in school I did my rst Caribbean Examination Council Subject which is Electronic Documentation and Preparation Management and obtained a grade II in that eld. During my last year I obtained the same grade completing my Information
Technology course. My other course grades are;
Information Technology II
Mathematics-III
English Language-II
English Literature- III
Religious Education-III
Social Studies-III
AWARDS Wolmer's Cadet Unit
Jamaica Combined Cadet Force
Best Female Recruit.
Best Dressed Female Cadet.
Music
Wolmers' Choir
Performance of Excellence.
Merit in Music performed at JCDC.
Performance of Excellence - JCDC.
Most Improved Direct Sales Agent
Digicel
CERTIFICATIONS Ambit Energy's Customer Care Course
Ambit Energy (HGS)
Certi cation of Completion.
Dec 2017
Certi cation of Quality Champion.
Certi cation of completion in Customer Care.
CERTIFICATIONS Driver's Licence
Government of Jamaica
Feb 2022
COURSES Ambit Energy's Customer Care Course
Ambit Energy (HGS)
This course helps to develop an understanding of the services offered by the company. Also the course assist with providing customer satisfaction and acquiring a wide knowledge of company's guidelines and policies to best assist the customer.
Dec 2017
Contact this candidate