Customer Service Relations

Jasmine Kaur

Edmonton, AB T*Z • +1-587-***-**** • *********@*****.***

Professional Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Inventory Management Multitasking and Organization Documentation And Reporting Payroll Management

Cash Management Customer Service

KPI Tracking AVAAL TMS Proficiency

Loadlink & DAT Familiarity Border Connect Knowledge Cross-border shipments Problem-solving

Work Experience

Dispatcher, 03/2023 to current

MT CARRIERS INC- Edmonton, AB

. Received emergency, and non- emergency calls.

. Monitoring driver logs, keeping records, addressing problems.

. Dispatching appropriate team members.

. Receive and dispatch orders.

. Ensures that routes are balanced daily.

. Recording customer complaints and inquiries.

Store Supervisor, 03/2023 to Current

Booster Juice – Edmonton, AB

Supervising daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

Maintaining high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks. Managing cash handling processes accurately to maintain financial integrity within the store''s daily transactions.

Educating and training staff to equip with knowledge about products, customer service and store policies.

Cashier, 03/2023 to 09/2023

Little Caesars Pizza – Edmonton, AB

Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Handled multiple payment methods securely, minimizing discrepancies and potential losses. Mentored new employees on cashier duties and best practices, improving overall staff performance.

Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Education

Settlement Studies: Expected in 12/2024

NorQuest College - Edmonton, AB

Advanced Dispatch & Freight Brokerage Training: 05/2024 Canadian Fleet Masters - Edmonton

Languages

English Punjabi

Hindi

Certifications

Scored 4.0 GPA in Semester 1 -3

Dispatch and Freight Brokerage Training - 60 hours Certified in AVAAL TMS Software

Contact this candidate